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Manager Customer Service

Houston, TX
May 29, 2020

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Carlos Davila

**** ******* **.

Houston, TX *****


Strategic hospitality professional with 7 years in the restaurant industry, 4 in restaurant management and 10 in customer service/hospitality. Incorporating management expertise, staff development along with restaurant experience to ensure great guest service.

Professional Experience

Pappas Seafood House & Pappadeaux Seafood Kitchen l Houston, TX

Restaurant Manager (2014-Present); Hired (January 2013)

Hired as server, promoted to bartender and trainer July 2013

Promoted to management January 2014

In charge of training and scheduling for all FOH staff: to-go bussers, servers, and hostesses (approximately 50 staff members)

Annual Sales Volume: +15 million

Red Lobster l Pearland, TX

(January 2011-January 2013)

Hired as server, promoted to bartender and trainer June 2011

Responsible for conducting training for servers and bartenders

(Reason for leaving: position offered from GM with working for Pappas)

Additional Jobs

Home Depot June 2009-January 2011

AutoZone April 2009-May 2011


University of Houston, (Conrad N. Hilton) l Hotel and Restaurant Management

Associate’s Degree l Houston Community College

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