Assistant Property Manager - Administrative Leader with 25 Years

LAKISHA CRAWFORD

Assistant Property Manager

Columbus, OH 43213 +1-380-***-**** ************************@***********.*** Professional Summary

Diligent administrative support professional with 25 years of experience in office management and customer service across various sectors. Proven expertise in streamlining operations, managing financial records, and enhancing organizational efficiency. Demonstrated leadership in coordinating events and supervising teams, with a strong focus on improving client relations and service delivery. Proficient in QuickBooks and Microsoft Office, committed to fostering a productive work environment. Manager of Properties owned by Church Collected Rents, Posted to Ledgers, Maintained a Petty Cash Fund to pay for misc expenses such as grass cutting, those items under 500.00 I prepared the Excel Spreadsheet Sheet to keep tract of our attendance demerits for call offs and they rolled of once 6 points were received. Prepared out Payroll for our Church Staff, Day Care Employees, and to keep track independently of daycare participants by classroom and more importantly the time to ensure ratios were maimed per State of Ohio Guidelines. As the managers I had too run the office open and Close daycare for Business check in in the participants based on the number of hours provided to their parents from job and family services. So I too assisted in the classrooms in the event of staff calling off. And I moved around to any class because of RATIO. I completely our payroll biweekly using QuickBooks Desktop. In addition I used online QuickBooks to file our Taxes and Printed W-2’s and 1099 for out individual contractors. I was the person who wrote office Policies and Procedures to ensure we filled standard accounting practices at our church and because we were a non-profit organization I had to learn this as well. In an organization such as this we definitely had 3 different business going at once. The Church, the Daycare, and The School of Biblical Theology was an entity all of it’s own. I had to get the Churches Finanacial Records from paper to an electronic format to be able speed up retrieving records upon request from our partitioners. In addiction staying on top of this I had to know taxes for employees, taxes for the Church, keep up to date on Filing Dates and deadlines for Workers Compensation, Unemployment Compensation Taxes, Corporate Franchise Taxes. Pastors Personal Tax Filings. Getting our Members their records for paying tithes. Making the weekly church Deposits of Income collected for any services. Paying Utilities and Internet, and for our Alarm System as well as paying our Legal Attorney and an Accountant to double check all of my entries to ensure I did things correctly. I was delighted to know that we haven’t been in any auditing by the state because of my work I learned while employed by Ohio Attorney General.

I was very knowledgeable of accounting processes and procedures I knew what debits and credits are . I knew what a Business Opening and Closing Statement was. I knew more about Finances then the head of our Churches Board they relied on me to advise them how to we could get money for keeping employees on payroll during Covid in Tax years 22 2020-2022. I decided we needed everyone off payroll was the daycare had declining enrollment in 2021-2022 at the End of Covid. As a corporation I know we only had to leave Pastor on Payroll and that would decrease our workers compensation payment and amounts for unemployment. We layed off all ancillary staff and had them become independent contractors because they provided their own equipment anyways and they could by their own policies and this helped significantly as membership had been declining and we were hanging on by the hair of our chin. Then we found out about a Hrant we could apply for as a Daycare so I was instrumental in getting this done as well. We were able to purchase new Computers, desperately needed Computers, we bought new equipment to modernize our daycare classrooms, updated our playground so it was compliant and have our teachers raises for such a good job they were doing. We then were able to reapply for for our Star for stepping up in Ohio Daycare Standards. In the end it was beautiful then we had a storm and made us have a roof leak. So as much as we did to stay in business it still wasn’t quite enough. Our Pastors health started to go so we still ended up closing. The church still exists but no employees we had to shop around for a new Pastor. I had done every living thing I could and I even worked without pay trying to save us. In the end we were bankrupt due to no kids in daycare and members no longer attending church we had our faithful few paying tithes to keep the doors open but not to remain fully operational. We had done a few funerals, but that was all. Our board waited to shutdown the daycare but they were the way we were paying for the church. We kept the faith and God did provide the doors are open they have a new Pastor, the small amount of members paying tithes are keeping the doors open.

Willing to relocate to: Columbus, OH - Bexley, OH

Work Experience

Supervisor, Business OperationsCHURCH, Daycare, Pastors Aide, BoardRoom, and Tax Specialist

Greater Ebenezer Cathedral of Praise Columbus, OH May 2020 to April 2026

• Provided administrative support to church leadership, managing correspondence, preparing bulletins, and distributing mail.

• Managed front desk responsibilities including greeting visitors, answering calls, and maintaining an organized office environment.

• Opened and closed church and daycare, following alarm system protocols and reporting incidents as needed.

• Transitioned filing system from paper to electronic, improving office efficiency and organization.

• Processed payroll, managed accounts receivable, and completed tax filings using QuickBooks and TurboTax.

• Scheduled and coordinated events, services, and meetings, ensuring timely communication and documentation.

• Created and distributed flyers, memos, and forms for church events and services.

• Collected and reported offerings, prepared bank deposits, and maintained accurate financial records. ASSISTANT PROPERTY MANAGER

BEACON 360 MANAGEMENT Columbus, OH

April 2023 to October 2025

Provided LICTC Property Management Services to a 100 Unit Senior Citizens property. I was responsible to collect and Post rents to the tenants Ledgers using Onesite Property Management Software. I streamlined the Application process to ensure are relevant documents were collected prior to a potential resident began to complete an application because one apartment application was 25 pages long and I didn’t believe in having to hold a place open without all documents being present at the time it was dropped off. I personally collected all pertinent information as required by HUD and only after documents were were verified and were accepted with In compliance of the LICTC varifications completed then I’d provide them an rental application that they needed to complete using Blue Ink because it’s easy to very an original from a copy. Once they completed an application, then an red file folder was made to indicate application documents were received and verified and then I set them up for an appointment to come back in to pay their deposits by money order and they were added as an potential tenant only once their application was approved by the OneSite software. Once O collected all applicant information I my self physically created a checklist and ensured all information was submitted. I.d allow them to leave and after the information was entered into Onesite if they were approved I printed the approval and put this in their file and put them on a tickler for them to come back in and pay a deposit to hold Unit based on the availability of a I or 2 bedroom and what their current income was verses if any discounts they qualified for. Our Apartments were preselected for a 30%, 50% or 60% discounts by CMHA so all I did was preselected an individual for an apartment as long as they could pay the previous rent that was used in order to keep the Financial Goals of the Property the same. My Property Manager assigned the Units to the individuals that received an approval. I provided them a tour of the Properties, the Amenities we Offered and answered any questions they had if they were on the fence and still considering if they would or wouldn’t stay. I’m a great salesman so I had to close the deal. Once the tour was finished I then took them around to show an empty example of a 1bedroom or 2 bedroom. The A Building had Patio’s without any covered parking. The B Building had covered parking with no patios at all and they both offered a laundry room and Gym for the residents convenience and the”B” building contained an park and seating in the back and it had no community room or pop machines. Both buildings were PET Free unless it was a service animal and we need verification from the residents doctor for any pets.

n addition to posting payments to Residents Ledgers, I had to keep all Files updated in a timely manner and I put them together my self to ensure accuracy and that each file was identical with newest documents filed on top Newest to Oldest. It was to keep us compliant and to ensure all information was kept in the same order. We kept all information as it related to residents in the file for 2 years only after 2 years had passed could we destroy old documents from the files. The property was only just about 3 years old so everything was new and Valid. We had to do an initial Certification, an Annual Certification and intermittent certifications if a resident had and an. Increase or decrease to their income by 30%. We start our Annual recertification process at 120 days before it was going to expire. The Lease requires us to give notice of any increase up 30 days in Writing before it could be initiated. In the event a person was going to move we requested a 60 day notice at the very least a 30 day notice is required. After Immieditely once all Keys and Fobs return to management office we would physically go in and inspect the Unit to document damages or chargebacks, and document the condition of the Unit is satisfactory or unsatisfactory and we take pictures for documentation of any issues good or bad. Per lease all rental deposits were supposed to be returned to tenants at the end of 30 days and would be mailed to the address they provided. If no address provided it will be mailed where they lived before applying. Assistant Property Manager/Property Manager

BEACON 360 Columbus, OH

April 2022 to October 2025

PROPERTY MANAGEMENT TO LICTC SENIOR CITIZEN 100 unit Property with emphasis on TENANT Resolution, Maintenance Requests, Filing over 20 units in a 30 day span. Ensured I created a Nuts and Bolts Application Process for potential residents to streamline the 25-page application. If all the documents that were Needed for Federal Guidelines and to meet HUDS qualifications I wouldn’t allow the individuals applying to beging to apply so we would not be enudated keeping up with incomplete applications that we couldn’t process. Immediately gave a two day schedule to Tuesday’s and Thursdays to bring in all documents to be verified and copied by appointments. Only after I physically collected all actuall documents the birth Certificate, Social Security Cards, Bank Statements, award letters if Pension or social security received and job pay stubs etc then I make their copies one individual at a time and make sure I returned them back. Then once the copies made I have them sit in our lobby to complete the application and once they completed it I would answer any questions and I explained this is a two hour process that’s needed so if they don’t have this amount of time they need to return at a later time.

I created a Tenant Mediation System to deal with residents complaints on another resident. This had to be placed In writing by all parties with the issues and once that happened it was posted in everyone’s resident files. Upon the Mediation that was recorded by myself, Property Manager and Maintenance was a witness as well. We came to a conclusion and have each party to sign a stay away order if it was violated or either party discussed once leaving the manager office it could lead to an immediate eviction.

In the event it was more serious the eviction process could be started at Once depending on the offense. As the managers it is our responsibility to keep the property in Positive Professional Atmosphere for residents, their family members, guests and professional guests and any professional visits a person could have for any reason. I was the chief enforcer of Lease Violations and I made sure I represented our Management Company Well and I had no problem filing evictions for such faults by a tenant or their guests. I followed all of our company policy and procedures and ensured there would be no discrepancy whether by tenant, staff, contractors, or visitors of tenants. Assistant Property Manager

BEACON 360 MANAGEMENT Columbus, OH

February 2022 to October 2025

LICTC MANAGEMENT OF 100 UNITS SENIOR CITIZENS COMMUNITY Assistant Property Manager Lictc

Beacon Management Columbus, OH

February 2022 to October 2025

• Provided administrative support and property management for a senior citizen community, handling resident inquiries and concerns.

• Streamlined application and certification processes using property management software, including OneSite.

• Scheduled and coordinated resident services, certifications, and annual updates.

• Implemented tenant mediation and managed documentation for residential complaints and agreements.

• Assisted with correspondence, record keeping, and maintaining organized files for residents and property operations. Customer Service Advocate

Checksmart-Columbus OH

October 2023 to April 2024

• Delivered in-person customer service, processing check cashing, bill payments, and money orders.

• Managed busy phone system, handling incoming and outgoing calls for product sales and collections.

• Performed data entry for new accounts, loans, and tax requests, ensuring accuracy and confidentiality.

• Served as keyholder, opening and closing the store, balancing registers, and maintaining secure cash handling procedures.

• Coordinated teller cash transfers and ensured compliance with company safety and accounting policies. Administrative Assistant/Supervisor

Butterfliez Services LLC Columbus, OH

December 2012 to May 2020

• Created and maintained filing systems for CEO, employees, and company records, ensuring organized documentation.

• Processed payroll and managed expense reports using QuickBooks, supporting accurate financial operations.

• Scheduled meetings, prepared agendas, and provided administrative support to leadership and staff.

• Managed incoming and outgoing mail, travel arrangements, and general clerical duties.

• Monitored office supplies and distributed work orders to maintain efficient office operations. Claims Account Representative III

Ohio Attorney General's Office Columbus, OH

November 1999 to May 2014

• Managed collections and provided debt resolution for state tax, medical, and unemployment compensation accounts.

• Communicated with taxpayers and legal teams, preparing correspondence and supporting documentation.

• Conducted research on debtor accounts, processed payments, and ensured accurate reporting.

• Served as liaison to special counsels and provided administrative support to Assistant Attorney Generals.

Property Manager

Kimberly Villas Condo Association Columbus, OH

June 2001 to December 2004

• Managed property leasing, tenant screening, and job verifications for association-owned units.

• Coordinated communications with tenants, handled collections, and processed legal documentation for delinquent accounts.

• Maintained organized records and supported administrative operations for the association. Team Lead Cashier

Long John Silvers Columbus, OH

September 1992 to December 1999

• Trained associates on food preparation, money handling, and customer service procedures.

• Balanced cash registers at shift end and ensured accurate financial reporting.

• Maintained cleanliness and organization of dining and restroom areas.

• Developed productivity strategies to improve team efficiency during peak hours. Account Manager

Alliance Data Systems Cols, OH

March 1996 to November 1999

• Managed collections for delinquent accounts, utilizing skip tracing and customer communication techniques.

• Provided training and support to new hires and handled escalated customer calls.

• Developed collections manual and supported administrative processes for the department. Office Assistant

Buyer's Choice Insurance Agency Columbus, OH

January 1998 to April 1999

• Answered multi-line phone system and directed calls to appropriate departments.

• Processed incoming and outgoing mail, supporting daily office operations.

• Provided general office support and completed additional administrative tasks as assigned. Education

Executive OFFICE ADMINISTRATION (Associate's degree) Columbus State Community College Columbus, OH

January 1997 to May 1999

Property Management using Onesite

LICTC professionally and Personally

Bethany Penn Property

Executive Office Administration (Associate's degree) Columbus State Community College Columbus, OH

January 1997 to May 1999

High school diploma

Eastmoor Academy Columbus, OH

October 1994 to June 1995

Skills

Interpersonal skills Driving Microsoft Excel Microsoft Outlook Computer skills Property management Customer service Customer communication Lease or rental agreement management Customer inquiry handling Time management Data entry Microsoft Word Customer support Filing Paratransit Bilingual English Charter school experience Typing Fair Housing regulations Clerical experience Appointment scheduling Spanish Customer relationship building Achieving project delivery timelines Attention to detail Administrative experience Office management Customer service Microsoft Office Microsoft Excel Microsoft Word Microsoft Outlook Data entry Front desk Phone etiquette Organizational skills Attention to detail Scheduling Clerical experience QuickBooks Languages Technical troubleshooting support Computer operation Data collection Office experience Organizational skills Phone etiquette Accounting systems Microsoft Office Management Cross-functional collaboration Multi-line phone systems Administrative experience - Administrative experience (1–2 years) Helpfulness Zoom Office management Languages

English

Awards

PROPERTY Manager Of Year 2026

Certifications and Licenses

Driver's License

First Aid Certification

CPR Certification

Additional Information

Authorized to work in the US for any employer

Contact this candidate