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Quality Assurance Director

Tulsa, OK
May 22, 2020

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Windon Hargrave, MBA, CQA

Tulsa, OK, *****

Phone#: 918-***-**** Email:


Steadily progressing Change Agent seeking to apply both experience and education in a growth oriented company. Over 27 years of hands on work experience operating in Lean manufacturing principles. 15 years progressive management experience overseeing business operations with direct P&L responsibility. 15 years experience leading cross-functional teams with completing multiple projects. 12 years applying Total Quality Management (TQM) enhancing an organization’s performance. Ø TRADITION OF PERFORMANCE EXCELLENCE IN:

• Adaptability

• Administrative Management skills

• Analytical skills

• Budget Management

• Business Acumen

• Continuous Improvement (CI)

• Financial Acumen

• Interpersonal and Intrapersonal skills

• Logistics

• Mentoring

• Operations Management

• Organizational Leadership

• Safety Culture

• Strategic Planning and Implementation

• Technology Proficient

• Work travel 30% internationally


• Proficient with improving various Corporate Quality Management Systems (QMS) to latest ISO 9001:2015 Quality Standards.

• Monitor key performance indicators (KPIs) to support the growth, profitability, and Operational Excellence

(OPEX) of the company to increase First Pass Yields (FPY) to 98%.

• Implement tactical objectives to consistently meet internal and external customers’ expectations as a member of the Senior Management Team (SMT). Develop strategic goals, as well as, quality and delivery standards for products and services.

• Coordinate work activities of subordinates which included responsibilities for new employee onboarding, on-the- job training (OJT), performance evaluations, coaching, and proper safety training to ensure factory flexibility.

• Spearhead establishment of Product Improvement Team (PIT) teams consisting of cross functional staff members responsible for capital projects savings of over $420,000 the last four years.

• Schedule and conduct internal quality system audits on finished products to verify functional performance per ISO 9001 and AS 9100 Quality Standards to reduce the 8 waste of production by 15%. Reduced number of Customer Supplier Corrective Action Request (SCAR) claims issued by 85% in the past year.

• Managed $60+ million annual production value of sales volume. Negotiated pricing, terms, and conditions for raw materials pricing and availability with new and current vendors.

• Directed company in producing an average of 95% weekly sales dollar to production hour output by monitoring the work order management system to ensure continuous production flow was achieved.

• Chaired monthly Health, Safety, and Environment (HSE) committee and implement best practices in loss prevention, post-injury response, and claims management. Ø WORK EXPERIENCE:

DMI Companies - Wagoner, OK

Factory Superintendent - Oklahoma Division {2018 – Present} HVAC Industry - manufacturer of premium HVAC (Heating, Ventilation, Air Conditioning), Union Made products

PolyVision - Okmulgee, OK

Senior Quality Manager - North America & Latin America {2016 – 2018} CeramicSteel Industry - International manufacturer of CeramicSteel surfaces per ISO 9001 standards Unified Brands, Inc. - Pryor, OK

Quality Manager - Oklahoma Facility {2013 – 2016}

Foodservice Equipment Industry - Manufacturer of Stainless Steel equipment per ASME and ISO 9001 standards

UPCO, Inc. - Claremore, OK

Production Manager {2010 – 2013}

Oil & Gas Industry - Manufacturer of Stainless Steel Sucker Rods, Pony Rods, Pup Joints, and Couplings per ISO 9001 and ISO/TS 29001 standards

Precise Machining & Mfg. - Tulsa, OK

Quality Assurance Coordinator & Project Management Officer (PMO) (2005 – 2010} Aerospace/ Aviation Industry - Manufacturer of high-precision aluminum and robust hard metal machined parts per AS 9100, FAR Part 145, EASA Part 45, ISO 9001, NADCAP standards The Nordam Group - Tulsa, OK

Quality Test Lab Technician - N.T.R. Division {2004 – 2005} Aerospace/ Aviation Industry - Manufacturer of Interiors, Structures, Nacelle & Thrust Reverser Systems, Repair & Transparency per AS 9100, FAR Part 145, EASA Part 45, ISO 9001, NADCAP standards Hilti North America - Tulsa, OK

Production Supervisor {1997 – 2004}

Construction Industry - Manufacturer of Premium Power Tools, Anchors, Diamond Drills, Laser Products, Fire stops per ISO 9001 and ISO 12001 standards

Career Partners, Inc. - Tulsa, OK

Craftsmanship 2000 - M.E.T. Apprentice {1993 – 1997} Metalworking Industry - Four-Year, School-to-Work Apprenticeship Program Ø EDUCATION

• Oklahoma State University: Institute of Technology - Okmulgee, OK Professional Certificate: ISO 9001:2015 Certified Lead Quality Auditor (CQA), June 2017

• University of Phoenix - Tulsa, OK

Master of Science: Business Administration (MBA), March 2016 {3.95 GPA - Magna Cum Laude honors}

• University of Phoenix - Tulsa, OK

Bachelor of Science: Business Management (B/S-BM), February 2011 {3.92 GPA - Magna Cum Laude honors}

• Tulsa Community College - Tulsa, OK

Associate of Applied Science (A/AS): Computer Numerical Control (CNC) Machining Technology, December 1997

• Tulsa Tech. (Broken Arrow Campus) - Broken Arrow, OK Vocational Degree: Manufacturing Engineering Technology (M.E.T.), May 1997 Ø COMPUTER SKILLS

• Proficient in Microsoft Word, Excel, PowerPoint


• Member of Delta Mu Delta International Honor Society in Business—Lambda Sigma Chapter (2015 – Present)


• 2016 University of Phoenix {Tulsa Campus} Valedictorian

• 2016 University of Phoenix {Tulsa Campus} Top graduate of MBA program

• 2016 University of Phoenix {Tulsa Campus} Outstanding Student of the Year

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