HUGO FERNANDEZ

**** ******** **.

POWELL, OH ****5 – ad4a8u@r.postjobfree.com

HOME: 740-***-**** CELL: 309-***-****

EDUCATION

1976–1980 Universidad Mayor de San Simón Cochabamba, Bolivia

· Bachelor of Humanities

1988–1993 Kaskaskia College Centralia, IL

· Applied Computer Science

Other

· Certified Organizational Change Management Facilitator

LaMarsh & Associates

· Certified Change Master II LaMarsh & Associates

· Caterpillar Certified PMP

· Caterpillar Certified Black Belt

· Certified Trainer on 7 Habits of Highly Effective People –

Stephen R. Covey Institute

· MS-CNE Computer Systems Engineer certified by

Microsoft® NT 4.0.

· Novell CSE – 3.12 Systems - Novell Professional Certification

· Citrix – Meta-Frame - 8.0 Certified Gold CNE by Citrix®

· Advanced PC Troubleshooting Trainer. Certification by

IBM®/OS2 Warp®.

WORK EXPERIENCE

Information Privacy and Protection Columbus, OH – January 2022 – February 2024

Lead Cyber Security Team American Electric Power – AEP.

I led the Customer Data Privacy and Protection initiative at AEP, collaborating closely with the Data Management Systems (DMS) and High-Value Asset (HVA) teams. The DMS team connected with various systems containing customer information, and we utilized IBM AI Cloud Pack for Data to systematically analyze and classify fields according to state-specific laws. Our goal was to onboard systems with strict adherence to Customer Privacy and Protection laws as well as Governance, Risk, and Compliance (GRC) for US and EU.

In the Customer Rights Requests Fulfillment project, I collaborated with third-party vendors like Axiom and Experian for customer verification. This involved developing concepts, designing screens, and implementing a systematic approach to fulfill customer privacy requests in strict accordance with the law. The project successfully delivered an efficient and legally compliant mechanism for addressing customer privacy requirements.

Within various team endeavors, I played a pivotal role leveraging Organizational Change Management expertise. My focus was on fostering effective communication and preparedness for transformative changes, including areas such as Data Retention, Documentum, BCSI Investigations, and Document Classification.

Organizational Change Management Columbus, OH - June 2016 – December 2021

OCM Program Lead Consultant

Randstad assigned to American Electric Power - AEP (Client).

Led OCM across four major programs at AEP—Windows 10 Upgrade, Oracle Upgrade, Windows Server 12 Upgrade, and the ITMP Program. Devoted 80% of my time to optimizing communication, learning, coaching, and managing the human side of change within collaborative teams.

Spearheaded the global implementation of a training program, reaching over 19,000 employees and contractors, with meticulous planning and execution for a seamless rollout.

Applied OCM methodologies to support the Agile team on the Documentum project, contributing significantly to managing over 11 million files across more than 10 business areas through the development and configuration of 26 releases.

Organizational Change Management Columbus, OH - August 2015 – March 2016

OCM Program Lead Consultant

Sequent assigned to NiSource (Client).

Supported executive strategy for NiSource's largest client-facing investment program, addressing negative customer feedback. Collaborated with stakeholders to allocate resources for the Customer Experience Program, right-sizing, and planning OCM approaches for requirements completion and solution adoption. Established communication, learning, and reinforcement events at all organizational levels.

PCM - People Change Management. Madison, WI - August 2014 - April 2015

Lead PCM Consultant

APEX assigned to CUNA Mutual Financial Group (Client).

Provided direct support and coaching to leaders and project teams for change management plans integration. Used Prosci and CUNA Mutual Group methodology to drive faster adoption, higher utilization, and proficiency of organizational changes. Developed tools for demonstrating benefit realization, value creation, ROI, and outcomes achievement.

Identified people-side risks, anticipated resistance, and developed specific plans to address concerns. Conducted readiness assessments, presented logical findings, and developed actionable change management plans, including communication, sponsor roadmap, coaching, training, and resistance management. Created and managed measurement systems to track individual changes' adoption, utilization, and proficiency. Collaborated with communication, training, marketing, and HR for specific plans and activities supporting project implementation.

Accenture, US. Bartlesville, OK – February 2014 - June 2014

Portfolio Management Office - Finance OCM Tower Lead

TEKsystems assigned to Accenture - Phillips 66 (Client).

Led a team to create a top OCM Model for the gas and oil industry, gaining executive approval for enterprise deployment. Trained PMO resources on the adopted OCM model and tools. Standardized OCM activities within PMO operations at Phillips 66. Executed OCM for the three largest projects at Phillips 66, including SAP-PRA module implementation globally, QUORUM Implementation, and a centralized system for Corporate Finance Planning & Reporting.

Capgemini US. Miami, FL - August 2013 - November 2013

Process and Technology Services - OCM- Training Specialist Consultant

Working for Capgemini and representing our client Otsuka Pharmaceuticals (Sponsors), I worked with IBM, Florida State, and the Federal Government in very tense and competitive situations to bring Otsuka standards for functionality and training.

Delivered a comprehensive target assessment on South Florida Behavioral Health Network (130 sites).

Developed training strategies, learning plans, and curriculum, for the State of Florida. Utilized train the trainer approach.

Delivered learning events throughout the state to state sites as well as Otsuka end users.

Adidas Group Indianapolis, IN – February 2013 – April 2013

Global Business Process Transformation -OCM ERP Implementation Consultant/Trainer

•TEKsystems Assigned to Adidas Group (client)

I led a small team in implementing Communication, Learning, and Re-enforcement initiatives for the rollout of a newly developed M3-ERP system. Developed communication and training plans, materials, and e-learning courses for go-live. Offered detailed cost and impact analysis to executives for change programs, providing ideas and facilitating Organizational Transformation workshops to enhance solution acceptance.

Scotts Miracle-Grow Company. Marysville OH - March 2010 – August 2012

OCM Team Manager

•Led the OCM team in implementing the company's largest SAP PLM project, covering eleven modules from Idea Management to Billing. Spearheaded the revision of Scotts' OCM Standard Methodology, guiding a team through complex projects.

•Developed and delivered a two-day Project Workshop, later incorporated into Scotts Miracle University's Management Core Competency Model. Reported directly to VPs, presented updates to Advisory Teams, and collaborated on risk mitigation plans. Engaged in strategic capital projects and managed a team focusing on Communication, Learning, and Re-enforcement.

• Mediated complex meetings between management and union representatives. Personally assigned to deliver OCM requirements for high-impact international projects.

Caterpillar, Inc. Peoria, IL - March 1996 - January 2009

Strategy and Process Excellence.

Project Manager

•Consulted the executive team on 6SIGMA, OCM, and PM methodologies at Caterpillar, defining strategic plans and suggesting project team makeup. Developed and delivered workshops, assessments, and tools. Established principles and CAT Requirements for global certification of "Caterpillar Change Masters." Instructed OCM trainings worldwide for CAT University. Contributed to the OCM effort merging NACD with a competitor, deploying Finance DBSi in 17 countries and 700 CAT Dealerships.

North America Commercial Division (NACD). Application Specialist – Fix it team.

•Teams formed to address dealers' requests for custom application issues pre-DBSi implementation. As part of the "Fix It" Team, addressed finance related issues, adapting to each dealership's unique challenges. Ensured business acceptance was crucial; as the Change Master, used OCM tools to guarantee client satisfaction for the upcoming DBSi implementation.

Cat Logistics Services - CLS.

Client Facing - Senior Systems Analyst / Team Leader /Supervisor

•Gathered business requirements and wrote technical specs. Served as SAP Project Manager for various projects, including Land Rover and NASA Advisory Council. Assumed supervisor's role mid-project, managing client meetings, budget, and resources. Configured SAP FICO for Land Rover across 19 countries, meeting aggressive timelines. Contributed to defining standard methodologies for Project and Change Management. Involved in implementing "Remedy" globally for Caterpillar.

Developmental Services of Illinois. Peoria, IL - March 1993 - February 1996

IT Manager

Supported healthcare systems across 17 Illinois sites. Led a team of 18 IT professionals in developing and deploying MAS and AIMS software for billing to Illinois Medicare and Medicaid. Designed, assessed, and supported a WAN Citrix Pilot site with Hyper Stream Frame Relay architecture for the entire corporation. Directly managed data for seven hundred users and 10,000 medical and billing records.

Witte Sentry Hardware Vandalia, IL – January 1989 – February 1993

•Senior Programmer

•Programmer

•AS400 computer Operator

SKILLS

•Superior client-driven project leadership that promotes collaboration and teamwork with individuals of diverse backgrounds and interests.

•Knowledgeable and experienced in concept development, design, implementation, and testing of efficient and legally compliant requirements.

•Proficient in the most used third-party software like Office Suite, IBM’s Cloud Pack for Data, SAP, Oracle, ITMP, BCSI, DMS, etc.

•Experienced OCM consultant with a record of right-sizing the implementation’s approach to communications, learning, and re-enforcement programs.

•25+ years of experience working with tools within methodologies as LaMarsh, PROSCI, PMBOK, SCRUM, Six Sigma, etc.

•Developed and implemented an endless list of project deliverables and documentation tailored to projects needs and requirements.

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