Penni Hoevel Dehaas

*** ****** *****, ***** **** OH 45154

Cell: 937-***-****

ad4nzt@r.postjobfree.com

Summary

Veteran motivator with a remarkable and creative ability to maximize team productivity while implementing an exceptional operation standard. Experienced Operations Manager with a purposeful and initiative-taking mentality. Recognized for performance excellence in operations and customer care. Strong ability to drive profits and control costs. Adept in motivating, training, and developing team members to drive results. Results driven professional proficient in managing, training, staffing, as well as administrative functions such as recordkeeper, proof reading, data entry, and financial analysis. Meticulous and organized nature with strong follow-through and a dedicated mindset.

Skills

Operational Excellence Complex problem solving

Staffing and hiring Data review

Leadership and team development Proficient in Microsoft Office Inventory Management Profit and loss accountability Purchasing Sales planning and implementation

Inventory control Advertising and marketing

Scheduling Multi-departmental networking

Vendor relationships

Expert in Corporate and Franchise relationships

Experience

Started at Checkers as a cashier at 19 and progressed to a corporate level as an Operational Excellence Manager, which consisted of conducting 2 annual audits for all 800 corporate and franchise restaurants. Corporate and Franchise restaurants were reviewed with a detailed operations audit to ensure consistency throughout the entire brand. I oversaw a team of 5 operations auditors, we collaborated weekly to ensure consistency and excellence with the Checkers brand. The following is the process, dates, and some of the responsibilities of my accession from cashier to Operations Excellence Manager

• Cashier 1993-1994

• Shift manager, 1994-1995

• Assistant manager, 1995-1998

• General manager 1998-2000

• Training General Manager 2000-2003

• Multi-Unit Manager 2003-2008

• Operational Excellence Manager 2008-2012

General Manager duties

• Exceptional Operational procedures

• Training

• Scheduling

• Council employees with documentation and terminating if needed

• Food, Paper, and Labor control

• Recruiting and staffing

• P&L accountability

• Budget control and maximize profits

• HR responsibilities which included all systems were correctly in place along with personal files and documentation kept up to standards. (I-9, written counseling, attendance records and biannual reviews that I conducted etc.)

Training General Manager duties

• All New Management Trainees for the Cincinnati Market trained by myself and my managers.

• Weekly report and evaluation on all trainees

• Ensure the Manager Trainee followed the detailed 5-week training program laid out in their training book daily

• Manager Trainees also included New Multi-Unit Managers for other markets outside of the Cincinnati area

• Follow-up on all Trainees and continued mentoring Multi-Unit Manager duties

• Accountable for 12 restaurants with the above duties and accountabilities included for the entire Cincinnati Area Market.

• Accountable for adhering to a detailed annual Budget for each restaurant

• Weekly, monthly, annually reports and accountabilities

• HR responsibilities and appropriate action to resolve any potential or current issues Operational Excellence Manager duties

• 2 annual operational and financial audits for all of Checkers Drive Thru restaurants in the continental United States including Franchise restaurants.

These Evaluations became a common bridge between Company and Franchise Restaurants as well as building benchmarks for excellence and addressing common concerns from the field.

• Traveled to every market in US including Franchise to teach, calibrate, rollout, train, set the standard for all General managers to follow on the Operations Excellence program. Line by line as well as answer and address any concerns

• Oversaw a team of 5 Operations Managers

• Audits included an inventory count (to ensure numbers reported were accurate), an operations evaluation (procedures and portioning), sanitary practices, hospitality excellence, security practices, training of employees and managers, and for corporate restaurants a monetary audit of the safe.

• Book all travel accommodations. Train my team to do the same, while following the annual budget that I submitted to Director of Operations.

• Report weekly progress report to Director of Operations

• Lead and assist Operations Director in projects including rollouts of new products, new equipment, and any changes, for entire brand as well as the training materials necessary to implement products, procedures, and change.

This included new POS systems and training

New Back of House operating systems and new software (RTI)

IT implementations and problem solving

New restaurant equipment

Working in test Kitchen

Record results, follow up and implement changes

Helped to develop SHAREPOINT for corporate and franchise users

• Develop all training materials for Operations Excellence team which merged into a Multi-Unit manager training course.

• Help and assist Training Department with development and editing of training materials

• Participated in R&D testing and communicating with that team as well as the Training Department, IT, Marketing Department, and the Purchasing Department. Then I would roll out all to company and franchise markets nationwide.

New Store Openings for ALL Corporate and Franchise Restaurants.

• 2 continual weeks of training all team members and management along with role play before opening.

• Set up General Manager for success. Assisting side by side, the first few days of opening. Worked via phone with IT to set up, install and startup all systems including POS systems, Polling systems, back of the house computer, and ensure all equipment is operating and pulling correctly.

• Developing the training materials for the Operational Managers to complete this process as well New Restaurant Acquisitions

(During my time we acquired the Dayton, Cleveland, Columbus, and Philadelphia markets)

• Input every employee into the corporate system as a new hire for payroll and benefits.

• Enforce and assist with operational excellence standards

• Conduct a market wide orientation of all managers and o human resource policies and procedures.

o Assign each employee new a paycard along with instructing them o Corporate Culture expectation and job security when followed

• Inventory and value all product and equipment to include results in a spreadsheet and submit to Legal department

• I worked as a Liaison for Corporate and Franchise communication o along with problem resolution

• Primary Multi departmental communicator and collaborator o for new products rollouts and new training materials as well as implementing and accountable for the rollouts of those materials in the field o The departments I collaborated with were IT, R&D, Marketing, Accounting and Payroll, Assets Protection, Human Resources, Training, and of course Operations. Accomplishments

Won Directors yearly award as Multi Unit Manager for

"Significant Contribution to Help Develop the Mid-West Region" Won 5 cruises 4 as Top 10% of P&L results and sales growth for the year. One as Top 10 Multi Unit Manager

Won a Ford Focus for best sales growth in 2001

I absolutely loved my job and was particularly good at it. The reason I made the decision to leave was because my husband passed away and I could not be an effective employee and mother 2 children along with all the travel required. Since then, I have had my own Food Truck business (which I found took too much of my family time). So, I decided to stay home and do volunteering in my community along with odd jobs along the way. I would help elderly or struggling residents with cleaning, organizing, cooking, or wherever help was needed. I would also help with cleaning and remodeling apartments for new tenants to move in. (my stepmother was an apt manager at Williams Point Apts in Williamsburg) Fast forward to today I am almost an empty nester, and all my benefits will soon stop so now is the time for me to reenter the workforce.

Community Service

Bethel Shiloh Church of God

Create a monthly bulletin that includes upcoming events, information for new and seasoned Christians, tie into the monthly message and additional educational information, and puzzles (usually 10 pages in booklet form)

Event Planner (Weddings, Funerals, picnics, meetings, special guests etc.) Cleaning Service Clean Church weekly, order and maintain supplies. Recruit volunteers for specific Maintenance of Building and property (anything that needs fixed to delegate and get results) Change HVAC filters, grass and weed eating

Building Expansion and updating

Counting and recording Offering

Decorating for events and holidays

Change message board monthly with an al inclusive up lifting message Sunday school teacher for preteens (follow lesson plans, create spreadsheets, look up videos and material that pertains to the weekly lesson)

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