Kenneth E. Clark
614-***-****(m) ***.**.*****@*****.*** linkedin.com/in/kennethclarkpmp
Information Technology Senior Program/Project Manager
Certified Project Management Professional (PMP) whose skill set includes Information Technology Infrastructure Library (ITIL) based process development, relationship building, issue resolution, data conversion and mergers, and technical training
Managed multiple projects and programs in the Banking and Insurance industries through all life cycle phases. Projects delivered increased quality, productivity and customer satisfaction
Primary strengths are communication, leadership, relationship building and facilitation
Core Competencies
SOFT SKILLS
Communication
Relationship Building
Leadership
Coaching
Facilitation
PROJECT MANAGEMENT
Issue and Risk Management
Scope Management
Budget Management
Resource Management
Project Schedule Creation and Tracking
METHODOLOGIES AND TOOLS
SDLC HP PPM
ESDm ServiceNow
MS Office SharePoint
Clarity Smartsheet
Lotus Notes Miro
Certifications, Affiliations and Accomplishments
Earned Scrum Master Certified, (SMC) certification from SCRUMstudy (2020)
Implemented a Continuous Improvement Process Improvement update to the Huntington National Bank estimation model to minimize Project Manager navigation within the model (2014)
Currently pursuing Stanford Advanced Project Management (SAPM) certification
Project Management Institute Central Ohio Chapter (PMICOC)
oDirector of Marketing, (2010)
oVice President of Membership, (2007 – 2010)
Published Nationwide Formalizes Capacity Management in Network World Magazine (2005)
http://www.networkworld.com/careers/2005/111405-man.html
Earned Project Management Professional, (PMP) certification from the Project Management Institute (PMI) (2004)
Earned Master’s Certificate in Project Management, (MCPM) from Educational Services Institute (ESI) and the George Washington University (2002)
Earned ITIL Foundations Certification (2002)
Education
DUQUESNE UNIVERSITY — Pittsburgh, PA
Bachelor of Science, Business Administration (BSBA)
Professional Consultant Experience
NiSource (05/23/2023 – Present)
FIRM: Pacer Staffing – Senior Project Manager – Columbus, OH
Independently verify project scope and establish management methods
Plan, estimate, schedule and track project progress
Oversee project budget, forecasting, resource allocation and detailed project financials using the ServiceNow tool
Facilitate project phase gate reviews to ensure readiness for next project phase
Identify, track and mitigate project risks
Mentor team members on project management methodologies
Foster team collaboration with business, IT, offshore and external vendor resources
Professional Consultant Experience (continued)
Truist (09/06/2022 – 03/17/2023)
FIRM: Collabera – Senior Project Manager – Worthington, OH
Managed Association Services Upgrade Program containing multiple product releases that included:
oCancellation of Multiple Stop Payments
oAllowing the ACH Cancel Request to store past deadline
oEstablishing ACH Unit Record Access by Users
oAdding ability for user to upload documents to department mailbox
Created a formal change control process to engage when new project scope is introduced
Built and maintained project plan that aligned with the active Sprint schedule
Documented and communicated status to all stakeholders
State of Ohio Department of Rehabilitation and Corrections (12/20/2021 – 03/03/2022)
FIRM: American Business Solutions - Program Manager III – Lewis Center, OH
Directed a diverse portfolio of Waterfall and Agile projects and initiatives, ensuring timely delivery and alignment with business goals
Expanded the project portfolio by identifying and securing new opportunities, fostering growth and innovation
Assembled and managed high-performing project teams, effectively delegating tasks and responsibilities to drive success
Acted as the primary point of contact to proactively identify and resolve blockers for Business Analysts and Developers, enabling a smooth project workflow
Led daily stand-up meetings to monitor progress, assess risks, and address issues, promoting team collaboration and transparency
Consistently provided comprehensive status updates to all stakeholders, fostering open communication and keeping everyone informed of project developments
American Electric Power (3/1/2021 – 9/24/2021)
FIRM: Manifest Solutions Corporation - Senior Project Manager– Upper Arlington, OH
Successfully managed multiple end-to-end Waterfall/Agile hybrid projects, ensuring seamless execution and alignment with objectives
Established and nurtured strong working relationships with both internal project stakeholders and external vendors, promoting collaboration and mutual success
Diligently maintained project budget forecasts and ensured financial accountability throughout the project lifecycle
Collaborated with Scrum Master and Business Analyst to develop a comprehensive project plan for delivering a Commercial-Off-The-Shelf (COTS) solution
Actively participated in daily stand-up Scrum meetings in the IT Project Manager capacity, monitoring progress, risks, and issues to ensure timely resolution
Engaged in Agile refinement and sprint planning sessions, contributing to the successful and on-time completion of tasks
Provided expert guidance to managers and stakeholders during issue resolution, leveraging experience and knowledge to drive project success
Consistently communicated project status updates to all stakeholders, maintaining transparency and fostering informed decision-making
Sedgwick Claims Management Services (3/25/2019 – 5/7/2020)
FIRM: Objectwin Technology, Inc – IT Project Manager Advisor – Dublin, OH
Successfully executed multiple Waterfall/Agile hybrid projects, fostering strong working relationships with project teams and management.
Delegated tasks and responsibilities, guiding Agile project teams throughout the project lifecycle.
Collaborated closely with Technical Development Lead, leveraging Azure and Git for efficient source code development.
Actively participated in daily scrum meetings, Agile grooming sessions, and sprint planning meetings to ensure on-time task completion.
Provided well-informed recommendations to management to accelerate project delivery and improve overall efficiency.
Consistently communicated project status to all stakeholders, maintaining transparency and facilitating informed decision-making.
Effectively resolved issues and minimized project disruption by coordinating with team members and stakeholders.
Diligently monitored project budget and timeline, ensuring cost-effectiveness and timely delivery.
Professional Consultant Experience (continued)
Huntington National Bank (9/17/2018 – 2/6/2019)
FIRM: THE PARAGON GROUP – SENIOR PROJECT MANAGER – GAHANNA, OH
Managed waterfall projects within the Corporate Banking department, ensuring efficient execution and alignment with business objectives
Employed Microsoft Project to:
oAlign and schedule project activities and tasks in accordance with the Solution Delivery Life Cycle
oEstablish traceability for business requirements
Leveraged the ServiceNow tool to:
oRequest and manage project resources effectively
oMonitor and control project expenses and overall budget
oObtain stakeholder approval for essential project artifacts
oCollaborate with Business and Technical Analysts to identify business and system requirements
oDevelop work breakdown structures, followed by detailed project plans using Microsoft Project
oEngage with Business and IT Leadership to accurately define project scope and expectations
JPMorgan Chase & Co. (1/2/2018 – 9/14/2018)
Vice President, Project Execution – Columbus, OH (Full-Time Employee)
Collaborated with key business partners to gain insights into their strategy, direction, and program objectives, ensuring alignment with overall business goals.
Spearheaded multiple infrastructure server build projects within a larger program, involving:
oConducting comprehensive impact analyses for each input stream
oAligning all project areas with the infrastructure objectives
oIdentifying and allocating appropriate project resources and effort levels
oNegotiating and influencing external vendors and business partners to drive technology initiatives
oConsolidating data from impacted input streams to create a comprehensive program/project plan using Microsoft Project.
Effectively managed programs from initiation to implementation, encompassing planning, analysis, design, development, and implementation phases, governed by Agile or Waterfall methodologies.
Ensured the successful completion of infrastructure projects in accordance with risk, architecture, and other relevant best practices, maintaining quality and compliance standards.
PNC Financial Services Group (6/27/2016 – 9/25/2017)
FIRM: Triple e Partners – Senior Project Manager – Columbus, OH
Oversaw projects from inception to final implementation, including post-project evaluation, ensuring project objectives were met within established timelines.
Strategized resource allocation, budgeting, process development, and provided support to the project management team, fostering a collaborative work environment.
Collaborated with internal project liaisons to secure resources, delegate tasks, direct activities, and monitor project execution, while coaching and mentoring team members.
Monitored and reported project progress, conducting data-driven analyses, defining project deliverables, and forecasting future trends to optimize project outcomes.
Proactively managed changes in project scope, identifying potential issues and developing contingency plans to mitigate risks and ensure project success.
Established clear and timely communication with governing bodies and interested parties, setting project expectations for team members and stakeholders.
Franklin County Auditor (9/14/2015 – 3/25/2016)
FIRM: PROTEAM SOLUTIONS, INC. – EXECUTIVE PROJECT MANAGER – COLUMBUS, OH
Led the $1.8M Computer Assisted Mass Appraisal project as the Executive Project Manager, taking full responsibility for:
oStrengthening and expanding productive working relationships between client leadership and external vendor teams
oEnsuring clear and concise communication with the Appraisal Director, Subject Matter Experts (SMEs), and developers
oOffering coaching and guidance to Business Analysts and SMEs as needed, fostering skill development and knowledge sharing
oProactively facilitating issue resolution and root cause analysis sessions to eliminate blockers and maintain project momentum
oPromptly addressed development issues with the team, defining and implementing effective resolution strategies
oEntrusted with managing a challenging client manager, resulting in a productive meeting that ultimately benefited the entire team
oDelivered comprehensive and accurate status reporting to executive leadership, ensuring informed decision-making and transparency
Professional Consultant Experience (continued)
JPMorgan Chase & Co. (2/2/2015 – 9/11/2015)
FIRM: THE JUDGE GROUP – SENIOR PROJECT MANAGER – Columbus, OH
Managed projects within the Chase 360 program during pre-initiation focusing on enhancing customer and employee experiences
Harmonized policies, procedures, and terminology across Card, Retail, Auto, and Mortgage service centers to ensure consistency and streamline operations
Developed a unified module enabling Servicing Specialists to access comprehensive customer banking information, fostering efficiency and improved support
Established a consistent customer and employee experience by bridging gaps between various organizational departments
Employed Agile and Waterfall methodologies to:
oStandardize small balance write-off and fee reversal processes, integrating them seamlessly into screen flows
oAlign fee types and definitions across different lines of business, promoting clarity and cohesion
oEquip Servicing Specialists with insights into self-service actions and empower them to assist customers with various functions effectively
Huntington National Bank (10/30/2013 – 12/23/2014)
FIRM: Apex Systems, Inc. – Senior Project Manager – Columbus, OH
Oversaw ten Corporate Risk application development projects, ranging in size from $80K to $525K, focusing on efficient resource allocation and timely execution
Employed Microsoft Project to:
oAlign project activities and tasks with the Solution Delivery Life Cycle,
oEnsure accountability for on-time task delivery,
oEstablish traceability to business requirements.
Facilitated transition toward future state architecture for Anti-Money Laundering (AML) risk assessment, addressing necessary changes
Conducted detailed risk analysis by gathering bank-specific data, improving overall risk assessment capabilities
Implemented the FiServ Fraudlink Kite application, empowering Huntington National Bank to gain valuable insights through enhanced customer monitoring
Developed data controls to resolve random deletion of mortgage denial reasons in the Home Mortgage Disclosure Act (HMDA) reporting
Effectively managed and maintained project data integrity during the conversion to the SharePoint tool, ensuring a seamless transition
Cardinal Health (5/6/2013 – 8/9/2013)
FIRM: FAST SWITCH, LTD. – PROJECT MANAGER III - Dublin, OH
Oversaw a team of 12 professionals on the $160K ReimbursementConsulting Services project, ensuring effective resource management and project success
oDetermined necessary project artifacts and documentation to streamline reference and improve efficiency
oRefined project plan using Microsoft Project, incorporating estimated IT efforts for accurate scheduling and resource allocation
oEstablished strong working relationships with Business and IT leadership, fostering collaboration and alignment of objectives
oConsistently provided comprehensive bi-weekly reports for the 2013 Retail Business Convention, keeping stakeholders informed and up-to-date on project progress
Nationwide Insurance (5/1/2000 – 3/19/2013)
SPECIALIST, IT PROJECT MANAGEMENT – COLUMBUS OH (FULL-TIME EMPLOYEE)
Managed four projects within Nationwide Financial PMO/Agency Solutions BSA, with labor budgets ranging from $17K to $135K, delivering:
oNew data bridging functionality for North Carolina agents
oRevised accident and violation incident overrides for agents
oCompliance form revisions in response to Maryland House Bill 301 (Auto and Property)
Led a six-member onshore team for the $140K Nationwide Better Health Absence Integration, enhancing the time off reporting process by capturing additional absence details
Served as a Process Consultant for Nationwide Bank's $250K Payroll Deduction project and Nationwide Financial's cross-company, $300K Capacity Management Process Development project, which delivered:
oAn updated enterprise-wide Capacity Management process
oFormalized training for practitioners and a Capacity Management Handbook
Performed Project Management duties for the Office of Foreign Asset Control (OFAC) project
Facilitated Root Cause Analysis (RCA) sessions for various projects and contributed to ITIL process development and implementation
Assisted in the implementation of the IT Service Announcement (ITSA) communication process and provided consulting on all Program Office product and tool rollouts