Feb **** - Nov 2016
Dynamic Customer Service Representative successful in supporting customers in busy call centers, practicing active listening skills to determine the needs of the customer. Professionally represent the brand during all interactions, with a commitment to customer service and desire to build relationships translate to customer loyalty and retention. Proven ability to resolve complex problems, using tact and diplomacy.
Well-organized and knowledgeable [Job Title] able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty.
High-energy Brand Ambassador and member of consumer affairs team focused on addressing product questions, concerns, and feedback. Engage customers through email, phone, and social media communications. Promote brand loyalty with customers by meeting diverse needs and maintaining high satisfaction.
Product knowledge Data entry
Trained in Salesforce Organization and recordkeeping Inbound call answering Process transactions
Order processing Refunds processing
Customer service excellence Complaint documentation Data management Retail marketing
Customer Service Agent
Utilized organization's computer system to look up and record information concerning member accounts.
Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online. Updated accounts with customers' current personal and purchasing information. Provided administrative support to service department by answering phones, ordering parts, and completing repair orders.
Guided visitors to staff members and business locations with warm, personable approach. 2704 Shed Rd. Apt.216B, Bossier, La 71111
Jun 2000 - Oct 2012
Updated records with current [Type] and [Type] information for effective business recordkeeping.
Satisfied customers by delivering speedy and expert service for all [Type] needs. Maintained and updated files and records to support efficient [Type] operations. Taught new employees important procedures such as [Task] and [Task]. Customer Service Manager
Helped resolve product returns, responded to shipping inquiries and answered order status questions.
Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.
Ensured work flowed efficiently through shop by ordering parts and determining work status.
Trained and developed new team members on customer service initiatives and operational procedures.
High School Diploma: Business Management
Minden High School