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Customer Service Social Media

May 23, 2020

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Nov **** - May ****

Shreveport, LA

Feb **** - Nov 2016

Dallas, Tx

Shemekia Parker

Professional Summary

Dynamic Customer Service Representative successful in supporting customers in busy call centers, practicing active listening skills to determine the needs of the customer. Professionally represent the brand during all interactions, with a commitment to customer service and desire to build relationships translate to customer loyalty and retention. Proven ability to resolve complex problems, using tact and diplomacy.

Well-organized and knowledgeable [Job Title] able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty.

High-energy Brand Ambassador and member of consumer affairs team focused on addressing product questions, concerns, and feedback. Engage customers through email, phone, and social media communications. Promote brand loyalty with customers by meeting diverse needs and maintaining high satisfaction.


Product knowledge Data entry

Trained in Salesforce Organization and recordkeeping Inbound call answering Process transactions

Order processing Refunds processing

Customer service excellence Complaint documentation Data management Retail marketing

Customer relations


Customer Service Agent

Sprint Corp.

Utilized organization's computer system to look up and record information concerning member accounts.

Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online. Updated accounts with customers' current personal and purchasing information. Provided administrative support to service department by answering phones, ordering parts, and completing repair orders.

Loan Agent

Tower loan

Guided visitors to staff members and business locations with warm, personable approach. 2704 Shed Rd. Apt.216B, Bossier, La 71111

Ph: 318-***-****

Jun 2000 - Oct 2012

Dallas, TX

May 1994

Minden, LA

Updated records with current [Type] and [Type] information for effective business recordkeeping.

Satisfied customers by delivering speedy and expert service for all [Type] needs. Maintained and updated files and records to support efficient [Type] operations. Taught new employees important procedures such as [Task] and [Task]. Customer Service Manager


Helped resolve product returns, responded to shipping inquiries and answered order status questions.

Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.

Ensured work flowed efficiently through shop by ordering parts and determining work status.

Trained and developed new team members on customer service initiatives and operational procedures.


High School Diploma: Business Management

Minden High School

GPA [number].

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