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Articulate, Adaptable IT Professional, Manager, Director, Analyst

Lexington, KY
May 20, 2020

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**** ******* ***, *********, ** 40503 859-***-**** voice or text

Articulate, Adaptable IT Professional with excellent interpersonal skills and a passion for technology combined with extensive direct Information Technology/Management experience in Banking, Finance, Insurance, Health Care, Manufacturing and Higher Education arenas.

Highly motivated self-starter and extremely versatile expert with a proven track record of delivering successful, high profile system implementations, support and communications in budget conscious, culturally diverse and customer-centric climates.

Proven Relationship Manager; able to cultivate and maintain strategic and cost saving alliances with clients, colleagues and vendors.


2019 - Present Transylvania University Lexington, KY USA

Senior Programmer/Analyst

Subject Matter Expert (SME): Ellucian Colleague SIS/ERP, CROA, WebAdvisor, SoftDocs ECM, SAP, Business Analytics (BI), SQL Server, SSRS

Programming and customization of existing university developed applications – PHP, C#, HTML5, CSS, JSON, jQuery, Razor, ASP.NET, MVC, CSS3, SQL

Security Administration, Auditing, Application and OS Upgrades/Patches

Data Analysis, Collection, Management, Presentation – SSRS, Ellucian CROA, SAP, PHP

2018 - Present Independent Consultant Lexington, KY USA

Manufacturing Solutions Consultant

Provide innovative paper-less, workflow and automation solutions to steel and plastics manufacturing clients.

Project Management, Implementation and Support of proposed solutions through go-live and beyond.

Delivered innovative solutions, on time and under budget!

Introducing, Implementing and Managing Technology Solutions in harsh manufacturing environments to many non-technical individuals.

Computer Controlled/Assisted Laser, Injection Molding, Press, Painting and Welding Systems – Peddinghaus, Cincinnati, Hobart, Milliaron, Engel, Kern

Shipping/Receiving process automation

Remote and Onsite IT Support – Hardware, Software, Networking, Cameras/Surveillance/DVR

2015 - 2019 Jenzabar, Inc. Remote Position - Harrisonburg, VA USA

Senior Technical Consultant

Subject Matter Expert (SME) to US and International colleges and universities for Jenzabar Solutions: HTML, CSS, C#, JSON, jQuery, PowerBuilder, Customizations, etc.

Subject Matter Expert (SME): Sales Support, Software, Physical and SaaS, Cloud/Virtual and Physical Hardware.

Enterprise Level Installation, Configuration and Migration: Microsoft Windows Servers 2012/2016, VMWare virtual environments, SQL Server through 2017, Office (including O365), SCCM (Microsoft System Center Configuration Manager), MS Exchange (physical and cloud/O365), Windows/PowerShell Scripting, VMWare, Hyper-V, Jenzabar software products.

Enterprise Level Security Administration and Auditing, Active Directory, Patching, PCI Compliance, Penetration Testing, Access Control, Anti-Virus/Anti-Spyware/Anti-Malware, Backup/Restore (including point in time), SQL Server/Database security and auditing, Process Monitoring, Performance Monitoring/Enhancement.

Data Analysis, Data Management and Integrity, Data Mapping/Migration, Data Scrubbing, Data Archiving

Disaster Preparedness/Recovery (Planning and Physical/Virtual Recovery)

Project Management: Implementations, Conversions, Upgrades, Customizations

Microsoft Premier Support representative on behalf of clients to resolve Tier 3+ issues. O365, Exchange and OS.

Lead Instructor SQL Administration, EX Administration and JICS Administration Training.

Presented spectacular, highly attended sessions at annual conference, generating high revenue.

2008 – 2015 Mount Carmel College of Nursing/Health System Columbus, Ohio USA

IT Director and Systems Administrator

Founded and Directed campus wide IT Department, saving the College nearly one million dollars in corporate allocation dollars yearly.

Budgeted/Researched/Purchased all hardware, software and peripherals, including Workstations, PC’s, Laptops, Printers, Projectors, etc

Cultivated relationships and negotiated with vendors to obtain cost saving pricing models.

Software/hardware licensing and life cycle management.

Project Management of all College IT initiatives.

Analyze security, business and technical requirements and design solutions exceeding expectations.

Drove successful OS conversion of approximately College computing, Email Migration – Exchange > Gmail for EDU > O365.

Coordinated and implemented network segmentation from Mount Carmel Health System network providing a more appropriate computing environment for Higher Education, efficacious in providing for FERPA versus HIPAA compliancy in a Higher Education environment while offering greater ability to protect PHI on the Health System side.

Enterprise level support of multiple Microsoft Servers 2012/2016, MS SQL servers, MS Exchange (physical and O365).

Enterprise level Security Administration and Auditing, Active Directory, Patching, PCI Compliance, Penetration Testing, Access Control, Anti-Virus/Anti-Spyware/Anti-Malware, Backup/Restore (including point in time), SQL Server/Database security and auditing, Process Monitoring, Performance Monitoring/Enhancement.

Administration of MS SQL driven Jenzabar EX Student Information System; JICS, Web Portal, CRM’s (Customer Relationship Management) including CRM Candidate, CRM Student, CRM Constituent and CRM Parent as well as eRacer LMS (Learning Management System).

Developed and Implemented College processes and policies pertinent to secure, effective use of Information Technology within the College. Change Management, Data Collection and Reporting: systems security, audits, and internet usage.

Designed and implemented unique 70- and 25-unit mobile/portable wireless testing centers facilitating on and off-site recruitment and testing.

Implemented Electronic Transcript Evaluation System and Document Storage System via OnBase (Hyland Software).

State of the Art support of Resident Students technology needs: wireless internet, computer support.

2004 – 2008 Trinity Information Services- Columbus, Ohio USA

Mount Carmel Health System

Application Specialist

Lead Analyst for cutting edge HealthMatics ED Application/ AllScripts ED – Patient Informatics system (EMR/ Electronic Medical Record) serving nearly 1million patients per year.

Planning, Project Management, implementation, QA, support, maintenance, backup of software products.

Interacted with Physicians, Nurses and Staff in all Health System Emergency Departments.

Chair – HMED User Groups composed of both ED Physicians, Nurses and Administrative Staff.

Analyst supporting MCHS Home Care and Hospice, Wireless laptop-based applications used in the field by providers. Coordinate upgrades, hot swaps, etc.

Tier 3 Support, Implementation and Integration with McKesson (STAR), Pyxis, Cerner and other hospital systems.

Dynamic Project Management

Plan, implement, maintain and monitor Biometric Security devices and applications.

Lead Analyst for Microsoft Premier Support and Tier 3 resolution of end-user support requests

Data Management and Integrity, Data Mapping/Migration, Data Scrubbing, Data Archiving, Disaster Recovery (Planning and Recovery)

Design, Develop and Deploy interfaces to multiple systems via HL7, batch, PDF, PRN file, etc.

Developed and implemented a VB.NET system downtime Patient Tracking and Maintenance application.

Previous Experience

Desktop Engineer at Nationwide Insurance with a corporate computing environment of 35,000+ workstations and servers.

Exceptional enterprise expert level support of MS Windows Desktop and Server Operating Systems, MS Exchange, MS SQL Server, Networking, SMS/SCCM, SUS.

Implemented and Supported a tremendous cost saving complete Automated Migration Process for Windows operating systems, which facilitated the migration of user configuration settings, and data for both break/fix and system refresh deployments.

Development, Testing and Automated Deployment (Application Packaging) of software applications into standardized MS Windows workstation/Server environment.

Technical Writing; process, troubleshooting and step-by-step instructional documentation.

Software packaging/deployment methodologies: Microsoft SMS/SCCM, MSI, Wise Installer, InstallShield, Windows Batch File and Scripting, PowerShell Scripting.

Key player in JP Morgan Chase (Bank One) corporate wide/nationwide Y2K standardization and conversion.

Software Integration into corporate computing environment of 40,000+ workstations and servers (78,000+ users).

Reviewed, Tested, Recommended Software distribution methodologies.

Software packaging/distribution methodologies: Wise Installer, InstallShield, MSI, Batch and Windows scripting, Tivoli and ZENworks.

Established metrics applicable to deliverables and SLA’s (Service Level Agreements)

VPN (Virtual Private Network) development, testing and troubleshooting.

Installation/Custom Configuration/Distribution/Support of all Microsoft products: MS Office Suite (Word, Excel, Access, PowerPoint, Outlook, FrontPage), SQL Server/Clients, Back Office.

Lotus Notes 4/5 client s, Domino Server, VPN Client/Server applications, RIM (Blackberry) Wireless email solution.

Developed processes for software integration testing, training, implementation.

Team Lead - Training of team members.

Project Management of numerous corporate wide/nationwide deployments.

Root Cause Analysis.

Hardware procurement and support for equipment utilized in development areas.


Baldwin Wallace University Berea, Ohio USA

Preparing to attend Executive MBA program

Lakewood High School

Lakewood, Ohio USA

General Studies – College Prep

Diploma – High School Graduation

Emergency Education Inc.

And Garden City Osteopathic Hospital

Westland, Michigan USA

Garden City, Michigan USA


Certificate and State of Michigan Paramedic Licensure


Army National Guard

HHC 112th Engineer Battalion

Team Leader Reconnaissance/Intelligence

Honorably Discharged

Brookpark, Ohio USA

Disciplines/Methodologies/Best Practices

Six Sigma, Lean Six Sigma, Agile, ITIL, ITSM, SCRUM

Operating Systems

Microsoft Windows 3.x, 95, 98, ME, NT, 2000, XP, Vista, 7, 8, 8.1, Windows 10

Microsoft Windows Server: NT, 2000, 2003, 2008/2008R2, 2012/2012R2, 2016

RedHat, Ubuntu and Fedora Linux.

SCO and AIX Unix Systems, Apple Apple OSx


VMWare, Microsoft Virtual PC, Hyper-V, Oracle VM VirtualBox


Novell Netware 4x, 5x., MS Exchange, Active Directory, VPN, Firewalls, Routers, Switches, Wiring, TCP/IP, IPX, NetBIOS, NetBUI, DNS, WINS, SMS (Systems Management Server), SUS (Software Update Services), SCCM (Microsoft System Center Configuration Manager), RIS (Remote Installation Services), RAS, Novell ZenWorks 1, 2,3, VoIP, Lotus/Domino Servers, HP OpenView


802.11a,b,g, n, BlueSocket, Cellular CDMA, TDMA, Blackberry (RIM), Pocsag, Flex, iDEN, VHF, UHF, 800MHz, Motorola Trunked Radio Systems (Type I and II - Smartnet, SmartZone)


Microsoft SQL Server 7, 2000, 2005, 2008R2, 2012/2012R2, 2014, 2016, 2017, 2019 SSRS SQL Server Reporting Services: Microsoft Office 365, O365, Microsoft Office 4, 95, 2000, XP, 2003, 2007, 2010, 2013, 2016, 2011(Mac) to include: MS Word, Excel, Access, PowerPoint, Front Page, Visio, Publisher; Microsoft InfoPath, Microsoft OneNote, Microsoft Internet Explorer, Netscape, Mozilla Firefox, Wise Installer, InstallShield for Windows Installer, Adobe Photoshop, Acrobat, LANDesk, Visual Studio, Quest MessageStats & Spotlight, Cyberlife, IBM Rapid Restore PC/Ultra, IBM System Migration Assistant, PCAnywhere, Citrix, Siebel, ApStar, NetBench, Crystal Reports, Norton/Symantec Antivirus Corporate, PestParol, AdAware, SpyBot S&D, VNC, McAfee Antivirus, Symantec Client Firewall, Lotus Notes, Citrix, HIM Systems, Health Information Systems, MS SharePoint, HealthMatics ED, eWebIT, GE PACS, GE Quantative Sentinal, Phillips OB TraceView, HEAT – Incident Tracking Software, Ekahau, Pathlore, Dragon Naturally Speaking Medical, API TimeKeeping Software, McKesson STAR Patient Care and Accounting (HBOC), ChartMaxx, VB6 and .net, Visual Basic Scripting, Windows Scripting, PowerShell, OnBase, Hyland Software, Jenzabar EX/JICS/CRM’s/eRacer, Student Information System SIS, Enterprise resource planning/ERP, Ellucian Colleague/SelfService/WebAdvisor, SoftDocs ECM/Electronic Content Management, CSS, HTML, HTML5, C#, PowerBuilder, JSON, jQuery, InfoMaker, Epicor ITSM, Clonezilla,


IBM, Dell, Compaq/HP, Gateway, Lenovo and Toshiba; Desktops, Laptops, Notebooks, Palm, iPAQ, Apple iPod, iPad, iPhone, MacBook, iMac

Printers, Scanners, Fax; Compaq ProLiant Servers, Dell PowerEdge Servers, Cisco, BlueSocket, Linksys, Orinoco, 3Com, NetGear, D-Link, Zyxel, Nortel Network Equipment, UPS and Generator Power backup, Installations, Troubleshooting, Ekahau Pro and Sidekick

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