MIS Executive
Resume:
EDUCATION
Bhagat Phool Singh Mahila Vishwavidyalaya Khanpur
Kalan, HR, INDIA
Bachelor of Technology Electronics And Communications Engineering March 2014
SWATI PANWAR
MIS EXECUTIVE
PROFILE
Experienced Executive Assistant with over two
years of experience IT. Excellent reputation for
resolving problems, improving customer
satisfaction, and driving overall operational
improvements. Consistently saved costs while
increasing profits.
CONTACT
PHONE:
EMAIL:
addbd4@r.postjobfree.com
VISA STATUS
Residence (Spouse visa)
WORK EXPERIENCE
OPENERP4YOU Sharjah
MIS Executive
June 2019 to Current
Produced tables, pivot reports and charts for use in key decision- making processes
Generated reports SLAs for Service desk
Tracked different report daily and organized for reporting purposes
Reviewing current incident classification and prioritization criteria of service desk
Kept optimal quality levels to prevent critical errors and support team performance targets
Completed data entry tasks with accuracy and efficiency
Corrected any data entry error to prevent later issues such as duplication or data degradation
Monitored database updates and verified for correctness
Documents completed work in appropriate logbooks
Verified accuracy of data before transcribing
Identified data entry errors and reported to necessary departments
Added documents to file records and created new records to support filing needs
Compiled data and ensured accuracy prior to input
Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of health education programs
CMS IT SERVICES, Delhi
CUSTOMER SUPPORT ENGINEER
May 2017 to May 2019
WHO (World Health Organization SEARO) India.
Responded to emails and other correspondence to facilitate communication and enhance business processes
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
Coordinated statistical data analysis, design, and information flow.
FIS Global Solution Pvt. Ltd.
Overall responsibility for the resolution of all incidents till closure.
Monitoring the status and progress towards resolution of assigned incidents.
Managing Daily incidents review meeting with client on TAT, Pending incidents / issues & calls trend.
Escalating the issue as necessary per established escalation process.
Reviewing current incident classification and prioritization criteria of service desk. Skills:
Basic formulas of Excel like VLOOKUP, Conditional Formatting, Pivot Table, Filtering, Sorting, Data Validation, MIS Reports etc.
Basic knowledge of ITIL Foundation, Team Management, Incident Management, Service Request, SLA, Problem Management.
PERSONAL DETAILS:
Husband Name: Mr. Mohit Malik +971-*********)
D.O.B: 1st July 1993
Nationality: Indian
Current Address: Al-Barsha, Dubai
Hobbies: Learning new things, Internet Surfing, Reading. Language Known: English, Hindi
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