Project & Program Management Healthcare Support
Resume:
Stephen Carreira
Lewis Center, OH 43035
Telephone: 602-***-****
Email: **************@*****.***
Experience:
*/**** ** */**** Quantum Health
Care Coordinator/PSR – Personal Service Representative
My role involves working closely with customers with their Personal Health Insurance.
Working in a high volume call center environment answering calls from customers.
Handling day to day calls on all health care questions on all aspects of their personal health insurance.
Maintain updated personal information.
Creating Authorizations for upcoming surgeries or test.
Handling claims for services provided.
Being the first contact for all insurance needs for Health, Dental and Vision plans.
2/2025 to 1/2026 Retired
5/2009 to 2/2025 AT&T
Lead Client Services Proj/Prog Mgmt
Managed Services & Sourcing – LCM Team DHL
My role involves working closely with the various Business Units to facilitate all of their Voice and Data needs taking into consideration future visions but also being extremely sensitive to budgets.
Project management of all Voice Systems to include IP Flex.
Maintain Inventory of all systems, POTS and T1 lines, IP Flex lines (using Workday and GPS)
Programing IP Flex Systems.
Maintained all AT&T Route IT programing and designes.
Instrumental in Design and Implementation of end to end solutions for all Voice and Cable requirements for 400+ DHL facilities throughout North America while following Corporate standards.
Primarily responsible for but not limited to, configuration, programming and installation of all Avaya Voice related equipment and platforms (G3si, G350, G450, G700 etc). Also, other legacy systems supported are Toshiba DK 424, Executone IDS 42, 84, 108 and 432 systems
Work closely with the Data and Wireless team and assist in configuration and installation of all Data, Wireless and Environmental hardware. Data (Cisco Routers and switches), Wireless (Symbol/Motorola & Cisco) and Environmental (APC/ Leibert/ Emerson Uninterruptible Power Supplies) .
Other areas of responsibility include Pre-sales activities with Program and Project Management teams
Responsible for Change Management activities to minimize Business impact and downtime
Work closely with Site contacts to build custom configuration for call flows as needed
5/1998 to 5/2009 DHL Worldwide Express, Scottsdale, AZ
Senior Telecommunications Engineer
My role as Senior Telecoms Engineer at DHL involves working closely with the various Business Units to facilitate all of their Voice and Data needs taking into consideration future visions but also being extremely sensitive to budgets.
Instrumental in Design and Implementation of end to end solutions for all Voice and Cable requirements for 400+ DHL facilities throughout North America while following Corporate standards.
Primarily responsible for but not limited to, configuration, programming and installation of all Avaya Voice related equipment and platforms (G3si, G350, G450, G700 etc). Also, other legacy systems supported are Toshiba DK 424, Executone IDS 42, 84, 108 and 432 systems
Work closely with the Data and Wireless team and assist in configuration and installation of all Data, Wireless and Environmental hardware. Data (Cisco Routers and switches), Wireless (Symbol/Motorola & Cisco) and Environmental (APC/ Leibert/ Emerson Uninterruptible Power Supplies) .
Other areas of responsibility include Pre-sales activities with Program and Project Management teams
Responsible for Change Management activities to minimize Business impact and downtime
Work closely with Site contacts to build custom configuration for call flows as needed
Liaise with Voice and Data circuit vendors to ensure on-time configuration and delivery of circuits and CO lines
Extensive traveling to Project Sites to personally work with the customer to ensure a smooth implementation of all Telecommunications equipment.
Project management and Supervision of all Voice, Cabling and Data equipment vendors while out on site
Updating of all Project and Release to Production documentation
Remote day to day Operational Support (Repair and Restoration) of the Voice network for the 400+ sites
Third Line escalation point for Network Operations Center in a Voice Capacity
Provide input and recommendations on consistent cost saving exercises or phone lines and equipment.
10/96 to 5/98 Telecom Labs Incorporated, Seattle, WA
Executive Service Technician
I was responsible for installing, maintaining and servicing various Telephone and Voicemail Systems (mounting, complete programming, wiring of site and system management)
Telephone Systems: Avaya Definity G3si, System 25, System 75, Merlin Legend and Partner, Toshiba DK 16, DK280 and DK424
Voicemail Systems: Active Voice - Pacyderm, Replay Plus, Repartee, Toshiba Strategy systems, Avaya Audix.
12/91 to 10/96 Marine Spill Response Corporation, Everett, WA
Communications Technician
Installation, maintenance and repair (to circuit board level) of PBX, computer, satellite and radio systems.
PBX: Configured entire Northern Telecom Meridian 1 system. Complete installation of phones, trunks and paging units. Install and maintain Meridian Voicemail system.
Computer: Supported as many as 30 (more under Spill Conditions) users in Ethernet LAN and WAN networks. Maintained software for all computers, routers, file servers, mail servers and Apple Remote Access Systems.
Satellite and Radios: Installation of Communications suites with Satellite communications up to a T1. Provided 56k data network and 24 voice channels for communications use. Maintain Motorola radios and was responsible for all Antennae on ship and Communications Suites.
Major Accomplishments: Designed and Wired communications equipment of Command and Control room of all 16 ships and the Communications Suites. Wired all LAN, Telephone and Radio equipment in Regional Response Center. Designed and wired all radio equipment of work vessels. Leader in the development of Company SOP.
2/89 to 12/91 GTE Government Systems, Fort Hood, TX
Lead Instructor
Supervised 30 instructors on formal instruction and hands-on training to the US Army personnel attending the 31D (T) Courses.
Supervised/Instructed the functional characteristics, operation and troubleshooting of the Mobile Subscriber Equipment (MSE) assemblages, Radio Access Unit (AN/TRU-191), Line of sight Radio Terminals (AN/TRU-190), and MSE system link installation. Supervised/instruction of the 9, 15 and 30 meter antenna systems associated with the MSE system. I also supervised up to 30 instructors in their daily tasks.
3/84 to 2/89 C.B. Headquarters, Belton, TX
Sales/Service Manager
Sales, installation and repair on various personnel communications equipment. Did the Day to Day business of ordering and managing the store. Also responsible for receiving, handling inventory, ordering and pricing of merchandise.
9/77 to 4/84 United States Army, Fort Hood, TX
Dial Central Office Repairman
My military duties included repair of FM radios, tactical switchboards, power supplies, telephones and teletypewriters. I also was responsible for repair and maintenance of van configurations at the operator, unit, organizational and direct support maintenance levels. I performed duties as Production Control and Quality Control Supervisor in Accordance with applicable military regulation and directives. As a Sergeant (E5) I also performed duties as a Platoon Sergeant (E7), which required the selection and training of personnel to perform duties of repair, production and quality control.
Education:
AT&T Route It – route TFN, test, service and maintain - 2010
Data Networking for Voice Professionals - 2008
Advance Convergence Administration - 2007
Avaya Direct Office Administration - 2006
Avaya Installation and Maintenance Refresher - 2003
Avaya CMS Installation, Administration and Maintenance - 1999
Avaya G3 Installation and Maintenance - 1998
Lucent Technologies Merlin Legend and Partner Training - 1997
Lucent Technologies BTT213H-Definity ECS Installation and Maintenance - 1997
Active Voice Telephony Technical Training - 1996
Active Voice Basic Technical Training - 1996
Integration of MacIntosh and PC - 1994
MacIntosh Advance Troubleshooting and Repair - 1994
N.E.T. Integrated Digital Network Exchange Maintenance - 1993
N.E.T. Integrated Digital Network Exchange Operations - 1993
Satellite Communications Operations and Maintenance - 1993
Northern Telecom Meridian 1 Option 11 installation and maintenance - 1993
Motorola Conventional Centracom II Plus Programming - 1992
Hazwoper Emergency Response Course - 1992
Fundamentals of Classroom Instruction - 1992
RCA Vinson Group Installers Course - 1983
Non-Commission Officers Academy - 1981
Dial Central office Repairman - 1978
Common Basic Electronics – 1977
Hillsborough Community College – General Studies - 1976
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