Project Coordinator & Operations Lead

Aissatou Diallo

**** ******* ***** • Columbus, Ohio 43232 • ************@*****.*** • 929-***-****

Summary

Project Coordinator in operations with 2+ years of experience supporting cross-functional projects in healthcare, operations, and technology-driven environments. Experienced in managing project schedules, action items, stakeholder communications, status reporting, dashboards, risk tracking, resource planning, and PMO reporting across multiple concurrent initiatives. Skilled in Agile project delivery, project tracking, and process improvement using Smartsheet, Jira, Asana, Microsoft Project, Excel, PowerPoint, and SharePoint. Education

Franklin University. Columbus, OH

Master’s in project management & systems information January 2027

Online

The Ohio State University. Columbus, OH

B.A in World Economy & Business December

2024

Experience

Tri-Anim Remote, Columbus, OH

Project Coordinator/ Operations Lead December 2024 - Present

• Support 10+ concurrent operational and technology-focused projects across Operations, Finance, Customer Service, and IT teams.

• Manage project schedules, milestones, dependencies, action items, and resource allocation to ensure on-time project delivery.

• Maintain project plans, action item trackers, status reports, and dashboards using Smartsheet, Jira, and Asana.

• Develop and manage project tracking tools in Smartsheet to improve visibility into milestones, risks, dependencies, and deliverables.

• Maintain RAID logs, project schedules, dependency trackers, and weekly status reports across multiple workstreams.

• Improved workflow efficiency by 25% through process standardization and project coordination initiatives.

• Conduct forecasting and capacity planning to support project prioritization and resource utilization.

• Collaborate with 20+ stakeholders and track 100+ project action items, risks, and dependencies.

• Develop SOPs, project documentation, compliance records, and process workflows. Grant Medical Center Columbus, OH

Revenue Cycle Analyst July 2022 – December 2024

• Supported multiple operational improvement projects focused on revenue cycle optimization and performance reporting.

• Developed and maintained dashboards and KPI reports used by finance and operational leadership.

• Improved collections performance by 15% through data analysis and workflow optimization.

• Reduced reporting discrepancies by 20% through enhanced data validation and dashboard management.

• Performed forecasting, trend analysis, and capacity reporting to support departmental planning.

• Produced recurring status reports and executive summaries for leadership decision-making. Williams- Sonoma. Grove City, OH

Administrator July 2022 – December 2023

• Coordinated logistics and operational projects supporting a distribution environment with 98% on-time delivery.

• Managed schedules, project tracking activities, reporting, and operational planning across multiple teams.

• Supported inventory forecasting and resource planning efforts.

• Maintained performance metrics and operational reports for leadership review.

• Improved customer satisfaction by 25% through process improvements and workflow enhancements. Skills & Interests

Certifications: Google Data Analytics, Scrum Fundamentals, Project Management Professional (in progress) Project Management: PMO Support, Project Scheduling, Status Reporting, Stakeholder Management, RAID Logs, Risk Management, Dependency Tracking, Resource Planning, Change Management Tools: Smartsheet, Jira, Asana, Microsoft Project, SharePoint, Excel, PowerPoint, Tableau, SQL, Microsoft Office Suite Methodologies: Agile, Scrum, Waterfall Analytics: KPI Reporting, Forecasting, Dashboard Development, Process Improvement, Data Analysis

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