Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Customer service representative for almost 2 years in fast-spaced customer service and call environments.

Skills

Experience

HILO OPERATOR 09/2019 to current

Baldor Food – New York, NY

Recognized by management for providing exceptional customer service.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Improved operations by working with team members and customers to find workable solutions.

Improved customer satisfaction by finding creative solutions to problems.

Earned reputation for good attendance and hard work.

CUSTOMER SERVICE REPRESENTATIVE 01/2018 to 08/2019

BIM Corporation – New York, NY

Routinely answered customer questions regarding product and pricing

Collected customer feedback and made process changes to exceed customer satisfaction goals

Described products to customers and accurately explaoned details and care of services

Effectively managed a high-volume of inbound and outbound customer calls

Developped reputation as an efficient service provider with high levels of accuracy

MANAGING DIRECTOR 01/2010 to 12/2017

SMW SARL – Ouagadougou, BF

Identified and pursued new potential client services opportunities and business development activities.

Assessed, optimized and elevated operations to target current and expected demands.

Managed employment agreements, compensation plans, salary analysis and corporate governance.

Coordinated schedules and day-to-day activities of crew to satisfy project needs.

Maximized efficiency of operational systems by updating internal frameworks and controls.

Established strategic partnerships to form business referral program.

Contributed to professional development of client staff through effective training and mentorship.

Developed business partnerships with multiple organizations to grow industry network.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Delivered high level of service to customers in effort to build upon relationships for future.

HEAD CASHIER 01/2006 to 12/2009

Ecobank Burkina – Ouagadougou, BF

Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.

Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Supervised more than 30 cashiers and associates to maximize performance, efficiency and service levels.

Managed cashier shifts and breaks.

Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.

Greeted customers promptly and responded to questions.

Counted and balanced cashier drawers.

Trained new team members in cash register operation.

HEAD CASHIER 01/2003 to 12/2005

Ecobank Burkina – Ouagadougou, BF

Worked closely with front-end staff to assist customers.

Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.

Welcomed customers, offering assistance to help find necessary store items.

Compiled and updated client data to track payments trends and support accurate accounting.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Processed customer payments quickly and returned exact change and receipts.

Education and Training

Institut Supérieur Prive Polytechnique – Ouagadougou Master of Science

Logistics and Materials Management, 07/2014

Institut Supérieur Prive Polytechnique – Ouagadougou Bachelor of Science

Logistics and Materials Management, 06/2011

Institut Supérieur Prive Polytechnique – Ouagadougou Associate of Science

Accounting and Finance, 06/2002

Wildried M. Somda

The Bronx, NY 10459 C : 212-***-**** E : adcvcp@r.postjobfree.com

Project management

Team liaison

Strong verbal communication

Operator scheduling

Marketing and communication support

Customer support management

Attention to detail

Ability to multi-task

Clear communication

Computer knowledge

Conflict resolution

Effective listening

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