Des Moines, Iowa *****
Time manageable, organized, hard worker, exceed in meeting deadlines, dependable, reliable, excel in customer’s issues and resolving problems as well as creating customer relations. Experience in working with multiple monitors and operations at once. Dedicated and devoted worker, give opinions of bettering company operations for customer’s convenience. Friendly with peers, coworkers, management. Excel in adapting to changes, policies adequately and efficiently.
PROFESSIONAL WORK HISTORY:
Customer Service/Recovery Specialist
Mediacom West Des Moines, Iowa May 2016-Feb 2019
•Followed up on customer accounts and handled charge off accounts.
•Verified payments and researched issues with services from other locations.
•Made outbound and answered inbound calls and updated customer personal information.
•Noted accounts, verified customer information, processed payments, billing, bankruptcy, fraud, charged off and deceased accounts.
Equifax West Des Moines, Iowa March 2016-May 2016
•Made outbound calls, verified employment status, updated noted employment.
•Web searched employment verification.
Brownells Montezuma, Iowa Aug 2015- Feb 2016
•Made Outbound calls, answered inbound calls.
•researched products, items for customers, took payments, tracked packages, handled customer complaints.
•Set up new customer accounts, updated existing customer information, placed orders
Check N Go Urbandale, Iowa Aug 2014- Aug 2015
•Opened, Closed store.
•renewed payday loans, updated customers’ accounts, collections, western union transactions, processed money orders.
•Made bank runs, deposits, balanced draws and safe, filing, secretarial office work.
Degree Received Course of Study Issuing Institution
High School Diploma General Education Studies Thomas R Proctor