WASIM AHMED H

Mobile : +91-984*******

E-mail : adcbp2@r.postjobfree.com

Objective

Looking for challenging assignments in the field of Project Management and Consulting that would facilitate the maximum utilization and application of my skills, strong functional knowledge and analytical abilities

I am an enthusiastic and determined professional with a strong background of over 6+ years in Customer Success, New Business Expansion.

3+ years of extensive experience in Project Management by managing end to end project activities in Planning and Development, Monitoring, Closing Projects, Enhancement and Maintenance projects. I am valued for the passion I put into my work.

Profile Summary

A result oriented professional with overall experience of 6+ years and 3+ years of experience as a ‘Project Manager’

Excellent Communication & Interpersonal skills with strong analytical, team building & organizational abilities

Involved in Contract Management implementation-requirement gathering, product configuration, testing and user training

Familiar with phases of software development including SDLC, RUP and Agile Project Management methodologies

Coordinating between the customer, Development team, QA team and the Project team to get the best results

Knowledge of using leading industry tools like MS office to develop various project deliverables

Skills

Project Management

oDocumentation (Formal & Informal)

oProject Charter, Budgeting

Personal Skills

oAnalytical bend of mind

oExcellent communication skills

oProblem solving (Negotiation & Conflict Management)

oSystemic thinking

Tools

oJIRA

oService Now

oMS Excel

Certifications

oPMP Trained

oAgile Trained

Professional Experience

#A. Organization: IVY Mobility Solutions Ltd (Dec 2013 to Till Date)

1.Designation: Project Management (Dec 2015 to Till Date)

Synopsis: A Product Company which deals in Distribution Management Systems and Sales force Applications that enable Retail/FMCG companies to have control and outlook at the operations with their distributors and retailers

I, as a Project Manager was responsible for Delivery, gathering requirement as per client requirement and elicit them to the development team. Was also involved in client on-boarding for the through creating UAT and End User Training

Core Competencies: Project & Contract Management, Functional Consultant and Product Configuration

Responsibilities:

Managing and leading multiple projects at a time

Taking the projects to completion right from the Initiation till the Hypercare & live support

Participated in various Matching & Mapping Sessions, to analyze the Requirement and to provide the right product that suited Business Needs at the client location and offsite

Detailed project planning includes Project charter, Budgeting Schedule, Resource Management & planning

End to end Client liaison for information gathering, project execution, follow up with all concerned department

Recording and managing project issues and change control, escalating where necessary.

Adopting and applying appropriate technical and quality strategies and standards.

Handling SFA (Solution Force Automation) solution for FMCG and CPG clients across India, Nigeria, Egypt, UAE and Oman with major client being Dabur, Pidilite, Hellenic Coke Nigeria, J&J Global, PepsiCo Oman

2.Designation: Support Helpdesk Team Lead (Aug 2015 to Jan 2017)

Responsibilities:

Develop a strategy the team will use to reach its goal.

Provide guidance to the team based on management direction.

Organize training and make arrangements for team member to receive training on the latest and best practices in handling helpdesk related issues.

Monitor team members’ participation to ensure the training they provide is being put into use, and also to see if any additional training is needed.

Providing prompt and accurate information on individual performance.

Manage the flow of day to day operations and provide status reporting of team activities to project manager

Keep the project managers informed of task accomplishment, issues and status.

Observe helpdesk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective.

Develop several strategies to tackle issues to have a backup plan whether a particular strategy might not be effective.

Keep team member regularly updated with alerts on new change of application

Overall In charge for all Support related activities with a Support exclusive team.

Played a Pivotal role in Streamlining the Issue Tracking System for IVY Mobility.

3.Designation: Support Analyst (June 2013 to Aug 2015)

Responsibilities:

Responsible for Maintaining the Database of client system

Installed IIS & required framework components in Distributor’s System

Installing Smart distributor application in Hand held devices and activating devices with the license keys.

Provided assistance to the salesman on usage of Smart distributor application.

Performed classroom Training/Group Training for client on the usage of smart Application.

Configured the Software and Hardware components for Installation

Analyze Technical issue in Client system and ensuring required process has completed.

Maintaining good decorum with junior level and trained those at various levels of Issues escalated.

Solving the Query related to the android & windows application developed by IVY

#B. Organization : GE CAPITAL India (November 2012 to June 2013)

1.Designation: Consultant (Project: SBI Credit Cards)

Synopsis: GE Capital is the financial services division of General Electric. Through its two divisions, GE Capital Aviation Services and GE Energy Financial Services, it provides commercial lending and leasing, as well as a range of financial services for commercial aviation, energy, and support for GE's industrial business units

Core Competencies: Business integration and support, Product Configuration, Accountable for SLA compliance,

Responsibilities:

Responsible for Inbound and outbound calls of SBI credit cards (INDIA)

Able to convince the claims company (payers) for payment of their outstanding

Basic knowledge of the entire Revenue Cycle Management (RCM)

Manage & develop collaterals as required.

Personal Details

Date of Birth : 07 Oct 1990

Languages Known: English, Tamil, Hindi and Urdu

Present Address : No6, Jani Jhan Khan Road 4th Lane Royapettah Chennai -14

Hobbies : Hanging out with friends, Singing, Listening to music.

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