I am a kind of a person who has interpersonal communication and creative skills. I am passionate towards my work and have proficiency in English, Punjabi and Hindi. I would like to use my experience to provide great services.
Diploma in Computer Support (March2017-Janurary2019)
Troubleshooting with network
Installation of Window 10
Customer Services Representative (From September 2018- Feburary2020)
Fusion BPO Services (Sales representative and Technical Assistant as well)
Answering the incoming calls to address their needs, complaint or other issues with devices or with services.
Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
Building lasting relationships with customers and also with team members based on trust and reliability.
Utilizing software, database, scripts and tools appropriately.
Making sales for providing the great technical support to the customers and always meet the deadlines for the sales and used to get the good bonus gifts.
Providing the technical assistance to resolve issues concerned with technical issues of the customers through mobile conversation and chat works.
Troubleshooting on windows (10,8,7), MAC OS and all electronic gadgets.
Encountered issues concerned with PC optimization, Security, PS4 Port Forwarding, Smart television network disconnection etc.
Dealing with the email’s issues regarding Microsoft office Outlook, Thunderbird etc.
Customer Services Representative (From March 2018 to August 2018)
Trans-Pro Logistics (Data Entry Operator)
Suite #407 McGill Street, Montreal, Quebec
Transfer data from paper formats into database systems
Organized Customer information and account data for business planning and customer service purpose.
Created excel spreadsheets to track customer data.
Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
Research and obtain further information for the incomplete documents.
Generate reports, store completed work in designated location and perform backup operations.
Scan documents and print files, when needed.
Respond to queries for information and access relevant files.
Comply with data integrity and security policies.
Complete data management by resolving rushes and troubleshooter problems.
Maintain unit performance by training data entry operators.
Restaurant Assistant Manager (From March 2017 to February 2018)
Lakshana Chettinad Restaurant (Montreal, QC)
Supervise employee to help ensure efficiency and productivity
Address customers complaints or concerns
Recruit, train and supervise staff
Participate in marketing plans and implementation
Monitor revenues and modify procedures and prices
Provide customer services
Set staff work schedules and monitor staff performance.
Plan, organize, direct, control and evaluate daily operations
Train new hires on the job once they have completed initial training with supervisor.
Bring any employee concerns to the supervisor in order to ensure company morale.
Good Organizer and highly motivated.
Have great knowledge about MS-Office.
Skilled as multitasking.
Great interpersonal and communication skills.
Able to work under pressure and good team-player.
Focused on customer satisfaction.
Critical tinker and good Team player
Good time management skills.
Quick learner and good decision-making skills
Friendly, courteous, respectful, Hardworking and motivated.
Jerome Pascual 514-***-****)
Jessica Almond 514-***-****)
Gabriel Santaguida 514-***-****)
Bassem khouzam 514-***-****)
Sugu Kumar 438-***-****)
Sassi Kumar 514-***-****)
Availability (Full- time)
Monday to Sunday from 7am to midnight.