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Data Jira

The Bronx, NY
May 16, 2020

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Mahbubur Rahman

Phone: 917-***-****


LinkedIn ID:

U.S. Citizen seeking a Full time/ long contract position as a Quality Assurance Tester/Analyst/System Analyst, utilizing over Seven (7) years of experience in the software testing industry with diversified skills in manual and automated testing of client/server and web-based applications. Experience in full software development life cycle (SDLC) and software testing life cycle (STLC).

Key Areas of Expertise

HIPPA Certified Manual Testing Automation Testing Facets Testing Black Box Testing Software Development Life Cycle (SDLC) STLC Agile (Scrum) Waterfall Iterative Functional, Smoke, Integration, Regression, Ad-Hoc, Back End, End to End Testing User Acceptance Testing (UAT) HP Application Life cycle Management (ALM)/ HP Quality Center (QC) HP UFT/QTP JIRA TFS/VSTS/Azure DevOps MTM Test Rail VB Script Descriptive Programming Test Plan Test Case RTM Log Defect Test Strategy Requirement Analysis Impact Analysis SQL Oracle Reporting Soup UI Web Service Testing REST API XML Postman Newman Mobile Testing EHR/EMR AML EDI ANSI x12 HL7 CI/CD Jenkins Enterprise System Salesforce ERP

Educational History

Bachelor of Science

SUST, 2011

Relevant Testing Experience

Experienced in all phases of the Software Testing Life Cycle (STLC) and good exposure to Software Development Life Cycle (SDLC) and various methodologies like Waterfall, Agile (Scrum), Iterative.

HIPPA certified experienced tester in HealthCare domain and have very good knowledge of EDI, EMR/EHR Testing.

Experienced in complex Financial Application, multiple Enterprise Business Solution, Salesforce.

Specialized in testing and validating large data using XML, XSD and XPath Syntax.

Experienced in Healthcare Domain including EMR (Electronic Medical Records) Application, Provider portal, Healthcare insurance, claim processing and claim submission application, Eligibility & Benefits application, etc.

Experienced in performing HIPAA Transaction with 837, 835, 834, 270/271, 278, 276/277, etc. in EDI ANSI x12 standard.

Experienced in the test, debug, modify, tune and document HL7 messages as well as maintain and support existing HL7 interfaces.

Hands-on experienced with Facets Application and HL7 Application.

Participated in requirements analysis, reviews and working sessions to understand the requirements and system design.

During the Agile process participated in various meeting like Release and Sprint planning, Daily Scrum, Retrospective and demo meeting. Worked with features, user stories, tasks and also participated in test estimation planning session, impact analysis.

Hands on experience with HP’s test suite – UFT/Quick Test Professional (UFT) and Quality Center/ALM.

Plan Design Build and Maintain Test Automation Frameworks (Data-Driven, Keyword, Hybrid).

An expert on HP QTP Automation using VBScript and Descriptive Programming and executing automated Test Scripts, Tracking Defects and interacted with the development team in correcting the defects.

Have strong knowledge of SQL, developing database queries for Back-end Testing, In-depth knowledge of Oracle, MY SQL and SQL Server, Resolved database performance issues.

Extensive experience in various phases of testing: Functional, Smoke, Regression, Integration, Black box, System, End to End, Exploratory, Usability, User Acceptance (UAT) to test specific program functions and testing of an entire application.

Have actively worked on Accessibility Testing using both Section 508 (government requirement) and WCAG 2.0 Level AA (private sector) using JAWS.

Extensive experience in creating several types of documents: Test Plan, Test Scenario, Test Case, Test Script, Test Matrix and Requirement Traceability Matrix (RTM) for software applications in multiple projects.

Expertise in using test management tools like Quality Center/ ALM, Jira, VSTS and TFS for bug reporting &tracking.

Good knowledge in Web service testing using SoapUI and using message queues (JMS) in SoapUI.

Good knowledge in Rest API testing by Postman & Newman.

Have a good knowledge of Mobile testing for both Native & Web apps.

Have knowledge on XPath and XQuery languages and used them in various assertions in SoapUI for API testing.

Extensive experience working in a dynamic fast-paced environment and have the ability to handle stressful situations and have strong analytical problem-solving, written communication, organizational skills.

The expert on Client coordination as experienced working directly with the client, give client support, preview and explain the product to client from QA/ end-user view.

Relevant Career Experience

UAT Test Lead/UAT Analyst


BNY Mellon, New York, NY


Create test cases, test scripts for multiple complex Enterprise Business Applications and participates on meeting to review test cases with Ops and BPST SMEs and Project team.

Specialize as a subject matter export in testing and validating that Business requirements have been implemented as requires prior to project go-live.

Responsible for UAT planning, test case specification, test execution, defect management and test status reporting activities.

Participate in data mining and review forum activities to understand requirements, business processes and solution designs.

Create and manage detailed UAT Test plan for testing. Define UAT entry/ exit criteria and contribute to the on-going development of UAT process and KPIs.

Identify and manage risks, issues, mitigations and action items to closure, as they pertain to UAT.

Manage the appropriate resources (people, tools, equipment) to successfully deliver high quality UAT events.

Review and update internal UAT test cases as well as provide feedback. Also design high level test cases if needed.

Create test case for Salesforce and validating that is performing as expected.

Validate that delivered software is performing as expected and meets the documented high-level business requirements and detail functional requirements.

Coordinate the multi-level User Access / Data request setup for testing.

Assist in UAT testing (Functional, Integration, End to End, System, Regression, Volume etc. testing) when needed to validate software against business and functional requirements.

Prepare and maintain test results. Prepare Daily/ Weekly/ Monthly Test status reports.

Conduct weekly internal and external meetings for UAT Task.

Analyzes and prioritization of UAT test defects found during UAT. Conduct UAT defect review and assigning for Retest. Reviews, accept or rejects defect fixes.

Participate in QA and IV&V defect mitigation meetings.

Coordinate and support IV&V testing after UAT.

PPM documentation review/ updates when needed Liaison for internal BNYM UAT testing.

Participate in Go/ No Go meetings and provide feedback.

Perform UAT testing in the alpha model with ALM tool to design test cases, test execution, and bug tracking.

Log Production defects/ Tickets and tracked them using JIRA till its closure following company defect life cycle.

Ensures defects are accurately logged by email or in Jira in production

Specialized in testing and validating large data using XML, XSD and XPath Syntax.

Senior QA Analyst/QA Lead


MD Land, New York, NY


Periodically join in the sprint and release planning for user stories, time estimations and derived the QA tasks.

Communicate with the technical team and product owner to understand the application functionality.

Coordinate with the Clients, Developers, Business Analysts, System Analyst, and other QA staffs in order to complete the task on time and to ensure the requirements are met.

Follow agile methodology, participated in daily SCRUM meetings and testing each SPRINT deliverables.

Analyze of user story according to the Acceptance criteria as a part of the STLC process.

Extensive knowledge in Electronic Medical Record (EMR) system. Experienced in testing EMR application, Eligibility & Benefits application, Prior-Authorization, claim submission and claim processing application.

Experienced in the test, debug, modify, tune and document HL7 messages as well as maintain and support existing HL7 interfaces.

Experienced in mobile testing for Healthcare Application.

Perform data validation from ICD-10, CPT, NPI, Drugs, Pharmacy, etc. database to the application.

Write manual test scenarios and test cases based on user stories, change requests and functional design documents.

Design all manual test cases step by step into the JIRA & Test Rail.

Responsible for the Web-based testing including GUI Testing, Black box testing, Regression Testing, Integration Testing, System Testing, Performance Testing, Stress Testing, Functional Testing, Exploratory Testing, UX/UI Testing, Usability Testing, Smoke Testing, Backend Testing, and User Acceptance Testing.

Perform various kinds of testing manually and update execution result in JIRA & Test Rail.

Log defects and tracked them using JIRA till its closure following company defect life cycle.

Perform UAT testing in the alpha model with ALM tool to design test cases, test execution, and bug tracking.

Work in the cloud development team with VSTS/Azure DevOps & MTM for Bug management and Test management.

Closely work with Automation team and perform automation testing using HP Unified Functional Testing (UFT/QTP) for creating, maintaining, and debugging complex and innovative scripts for frameworks such as Modular, Data-Driven, Keyword-Driven, and Hybrid Framework.

Develop and maintain the custom library, error handling, recovery scenarios, reporting methods, descriptive programming and repository management using QTP/UFT for Automation framework.

Proficient in writing VBScript from scratch using UFT/QTP for functional testing to incorporate new code change and enhancements, also run multiple regression suite scripts in batch using UFT batch runner tool in overnight execution.

Collect and analyze test results and compared them against the target metrics to determine the pass/fail.

Conduct backend testing using SQL queries to validate data for database and used SQL queries for retrieving data from Oracle database with SQL Developer also use MS SQL Server for executing user-specific test cases.

Write complex SQL queries using various kinds of joining and subqueries to retrieve complex data from RDBMS.

Perform Web Services testing with SOAP UI & Postman tool by validating requests and responses for XML.

Regularly join defect status call and distributed the defects to help clear the defects in QA bucket.

Responsible for Weekly Status reports showing the progress of the testing effort.

System Analyst / QA Analyst


United Health Group (UHG), Basking Ridge, NJ


Experience in testing Claim Adjudicate and Claim submission application, Provider portal, Healthcare insurance, Eligibility & Benefits application, etc.

Experienced in performing HIPAA Transaction with EDI 837, 835, 834, 270/271, 278, 276/277, etc. in OPTUM EDI Application.

Experienced in Medical, Pharmacy Plan changes from one plan to other plans with Group, subgroup, class combinations.

Experienced with COB (coordination of benefits) application with facets, testing of claims status for selected subscribers.

Well experienced in benefit coding of different products for various plans of UHC such as Community Plan, Oxford, Neighborhood, etc.

Calculating co-pay, coinsurance, adding a single tier, multi-tier for different products within a plan.

Comparing plan and product details in the medical module and reviewing the benefit summary and feeding them into pivot tables with appropriate co-pay and coinsurance and valid comments for various codes.

Performed Claims validation in facets application as required.

Created test cases and entering data in FACETS4.7 application in the test environment for creating groups, subscribers and family members.

Validated member eligibility and eligibility inquiry in the Facets application to the legacy application in order to confirm the migration is successful or not.

Involved in the design stages of the application and participated in the meetings with the clients, Business Analyst and the development team and developed test methodologies to ensure quality.

Determined the Entry Criteria and Exit Criteria for different phases in the testing cycle of the system.

Documented the Test Cases using Software Requirement Specification and design documents.

Created Test Cases using specification-based test case generation techniques by analyzing Decision Tables or Condition Tables and Finite State Machine.

Created Test Plan, Test Strategy document and analyzed Functional Design Document (FDD).

Validated test results, proactively explain, work through variances and reports on resolved bugs.

Created test data for implementing Negative testing and Positive testing with using Boundary Value Analysis, Equivalence Class Partitioning; created required data for key functionalities for each build.

Prepared and updated test cases and test scripts in HP Quality Center (QC)/(ALM) using Trace matrix tracking business requirements to test cases and vice versa.

Identified software problems, wrote easy-to-follow bug reports, logged them into bug tracking tool HP Quality Center (QC)/ (ALM) monitored their progress and verified their fix.

Performed User Acceptance Testing (UAT) and manage Bugs in JIRA also manage Test cases in MS Excel spreadsheet.

Performed testing the facets core application and UAT modules by following standard testing procedures.

Developed and executed SQL statements to check the back-end database using various joining and complex queries in Oracle & MY SQL.

Planned QTP/UFT testing process by analyzing the AUT and Automation Test Plan also created QTP/UFT regression automation scripts. Created and maintain a Key Word Driven and Data Driven Framework using QTP/UFT.

Reviewed the QTP/UFT Scripts developed by the team members. Implemented onsite-offshore Global Delivery Model for this project. Conducted test execution and result analysis and Updated documentation and sent reports to the client.

Provided status reports to appropriate groups concerning test issues and progress.

Quality Assurance Engineer


Valley National Bank, Wayne, NJ


Experienced in working AML (Anti Money Laundering) project as well as in cash management project.

Experienced in testing SAM (Suspicious Activity Monitoring) & CDD (Customer Due Diligence) by using NiceActimize application.

Reviewed and Analyzed Detailed Design Requirements Document (DDD) and other relevant documents to develop Test Plan and Test Cases.

Authored Test Plan and Test cases based on the Requirement Documents.

Coordinated with the development team to gather the test data.

Developed Test Conditions and Prepared test data for positive and negative test scenarios for the system for Functional Testing, Regression testing, and System testing.

Performed Smoke testing, Functional Testing, SIT, Regression testing, Backend testing, UAT Testing, Database Testing.

Created and executed SQL queries using SQL developer & TOAD to fetch data from the database server to validate and compare expected results with those obtained.

Involved in the preparation and uploading of Test Plan and Test cases in HP Quality Center (QC).

HP Quality Center (QC) for scheduling and executing test sets, collecting test results, and analyzing the data.

Automated Web Applications using HP Quick Test Professional (QTP) for different projects.

Updating & Executing Scripts and troubleshooting and resolving execution errors in QC.

Provided the Demos on the automated scripts using QTP.

Attended daily Scrum Meetings as well as the Sprint Review and Planning Meetings.

Attended Daily Meetings with the development team to discuss the Requirements.

Discussed with the Developers regarding the defects documented in the Spreadsheet and then recorded the valid ones in QC and coordinated with the development team to get them fixed or to provide override comments.

Attended Peer Review meetings with the QA Managers and documented test execution results.

Prepared Test Summary Reports and gathered and evaluated test metrics for reporting.

Performed UAT testing time to time before release and manage Bugs in MS Team Foundation Server (TFS).

Prepared Weekly Activity Reports and Status Reports on individual projects and uploaded in SharePoint.

Attended Daily Status Meeting and provided a status update of all the ongoing activities to Project Manager.

QA Tester


Availity, Jacksonville, FL


Experience in testing Provider portal (EHR), Healthcare insurance, claims Adjudication and claim submission application, Eligibility & Benefits application, Prior authorization application, etc.

Reviewed Business requirement documents (BRD), Software Requirement Specification (SRS), change request.

Involved in Requirement assessment in order to prepare the requirement document for writing test plans and test cases.

Involved in developing test cases based on requirement specification and Design Specifications (use-cases).

Translated requirements, designs and functional specifications into Test plans for each individual module and Test cases for functionality in the modules specified in the requirements documents.

Verify the correctness of the software calculations and created test data files to thoroughly test program logic and system flow.

Command the design and development of a comprehensive Test Strategy, Test Plans, Test Requirements using conventional QA methodology and HP testing tools, such as Quality Center (ALM).

Perform Smoke, Usability, Functional Testing, Regression Testing and Integration, UAT testing for each build of the applications.

Manage requirements using Requirement Plan Manager of Quality Center.

Document Test Cases corresponding to the business requirements in Test Plan Manager of Quality Center.

Use Quality Center to write test cases and execute, bug tracking and reporting, also followed up with the development team to verify bug fixes and update bug status.

Data Analysis activities by using SQL Developer.

Responsible for creating weekly status reports regarding the progress of the testing process.

Prepared and presented progress reports and attended all meetings as required.

Technical Skills

Languages and GUI

HTML, CSS, JavaScript, SQL, JAVA, Unix Shell

Operating Systems

MS Windows 98/95/2000/XP/7/10, iOS

Web Technology



Oracle, MS SQL Server, SQL Developer, TOAD

Application server

WebSphere, Tomcat, JBoss


SOAP UI, Rest API, Postman, Chrome REST Client, MS Office, SQL Developer, WinSCP, Putty

Testing tools

HP Quality Center (QC), HP Application Lifecycle Management (ALM), HP Quick Test Professional (QTP), HP Unified Functional Testing (UFT), JIRA, TFS & MTM, VSTS, Azure DevOps, Test Rail.


Internet Explorer, Google Chrome, Mozilla Firefox, Safari, Microsoft Edge.

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