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Business Analyst

Winnipeg, MB, Canada
May 11, 2020

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Tirath Singh Trana


** **** ******* ****,

Winnipeg, MB

Canadian Permanent Resident


●Over 5 years of experience as a Business System Analyst/ Business analyst.

●Experience with successful implementation is Healthcare Insurance Industry and with CRM Systems

●Skilled in gathering business and application requirements, Business Processes, identifying risks, impact analysis, UML modeling, and Sequence and Activity Diagrams using Rational Rose and Microsoft Visio.

●Proficient in authoring Business Requirement Document, Narrative Use Cases, creating Use Case diagrams, Sequence Diagrams, Activity Diagrams and other UML based diagrams using MS Visio.

●Experienced as a Facets Business Analyst in gathering the business requirements from the existing stored procedures, supporting the Interfaces and reports development in explaining the functional requirements, proposing technical solutions, supporting the unit testing and system integration testing with the functional flow.

●Commanding knowledge of various development methodologies like Waterfall, SDLC, Rational Unified Process, Agile and Scrum.

●Proficient in writing SQL queries for data analysis, validation and to extract data from multiple tables.

●Specified requirements for Web Portal, XML/SOAP utilizing Web Services and APIs applications

●Experience with Pega Applications and Pega Worklist and Workbasket functionalities.

●Extensive Experience in all the phases of Software Development Life Cycle including: Requirements Gathering, Feasibility study, Analysis, Design, Development, Testing, Deployment and Maintenance.

●Demonstrated skills in critically conducting the GAP Analysis throughout the projects in evaluating/ analyzing the existing standards and policies to determine the improvements

●Excellent written, verbal, listening, communicating, and negotiating skills coupled with ability to comfortably and confidently present to all levels within the enterprise.

●Expertise in reviewing Test Procedures, creating Test plans, defining System & Integration Test Cases, executing Test Cases, Test Data reviewing and maintaining and executing detailed Test scripts for User Acceptance Testing (UAT), analyzing bugs, interacting with team members in fixing.


Project Methodologies: Agile-SCRUM, SAFE, Waterfall

Agile/PM Tools:

JIRA, Confluence, HPALM/ QC,TFS

UML Modeling Tools:

MS Visio, Snag-IT, Balsamiq


Web Service Applications

MS Access, SQL Server, Oracle SQL Developer

API, SOAP UI, Swagger

Other Technologies:

FACETS, PEGA, MS SharePoint, MS Office, MS Project


Volvo Trucks, Greensboro, North Carolina Jan 2020 – March 2020

PEGA Business analyst


Create user stories and track those user stories from refinement stage to PO acceptance stage throughout the sprint.

Led the requirement elicitation sessions with SMEs, business stake holders and Customer Service reps to identify appropriate requirements for the product.

Finalize product enhancement strategy with the team.

Analyze and document the AS- IS process and the TO-BE process using MS Visio

Create analysis diagrams, activity diagrams, sequence diagrams.

Perform Gap analysis between dealer manager and truck dealer portal forms to evaluate the missing fields for integration.

Created stages and steps in accordance with Pega for the TO-BE process.

Create, update and maintain requirement documents and technical documentation.

Work with scrum team to ensure they have a clear understanding of the user stories and technical specs to ensure successful implementation.

Perform smoke testing, Integration testing and UAT to make sure the application complies with the requirements.

Participate in agile ceremonies like daily stand up meeting, sprint planning sessions, story refinement sessions, backlog refinement sessions, PO acceptance demo and defect triage meetings to practice agile methodology as a team.

Analyze existing and potential new systems processes and document them via flowcharts.

Create the UX/UI design and mockups.

Environment: PEGA, CRM, Windows, MS Visio, Agile Studio, TFS, SDLC, MS Project, MS Office suite, etc.

Anthem Inc, Norfolk, Virginia Nov 2017 – Dec 2019

Business System Analyst/Pega


●Studied existing business application and processes, collected end user requirements and suggested the improvised business process model.

●Conducted requirement-gathering sessions with the purpose of creating and defining the Business Requirement Document (BRD) and the Functional Requirement Document (FRD) in Confluence.

●Designed and analyzed Business Process Model, Use Case model and test procedures based on AGILE methodology.

●Worked with clients to better understand their needs and present solutions using structured SDLC approach.

●Troubleshoot defect in production environment and advice solutions for them.

●Analyzed the “As is” and “To be” system documents to show the current and proposed functionalities of the system using MS VISIO.

●Perform SOAP/API analysis and testing.

●Perform integration analysis with external applications.

●Extract data from FACETS using Oracle SQL Developer for the development and testing teams.

●Followed AGILE methodology throughout the software development life cycle and analyzed risks that might lead to scope creep between releases.

●Perform Pega Dev Studio analysis (Traces, Clipboard, LiveUI) and testing.

●Worked with subject matter experts (SMEs) internally and externally, and participated with software developers in Scrum team meetings, documenting agile software processes.

●Elicited requirements from the business stakeholders, business users and SMEs using various requirement-gathering techniques such as JAD sessions, end-user interviews, questionnaires, etc.

●Created business requirement documentation, process and workflow analysis, and assist IT partners in defining technical specifications and managed them on confluence.

●Create user stories on Jira and Lead the team during backlog refinement session.

●Followed Agile (SAFe) methodology throughout the application development and actively participated in scrum planning meetings and estimation meetings.

●Produced functional specifications for application enhancements by providing solutions in tandem with developers and product owners to their desired satisfaction.

●Developed Test scenarios, Test Scripts and Test cases based on Requirements, and performed GAP Analysis to perform UAT testing.

●Worked with QA Team to decipher requirements, assist in test strategy, and test planning. Analyzed defects and work with product owner for resolution.

●Collaborated with third party vendor NCC (National Call Center) on CRM requirements for PEGA BPM software.

●Coordinated UAT testing with end users, business leads and Customer Service Reps.

●Facilitated user migration to new workflow system (PEGA based) and closely worked with system team to gather requirements based on the existing process System.

●Provided the management with test metrics, reports, and schedules as necessary using MS Project and participated in the design walkthroughs and meetings.

Environment: Pega, Health Insurance, CRM, FACETS, MACESS, Windows, API, MS Visio, XML, Jira, Web Services, UAT, SDLC, Agile,SAFe HIPPA, MS Project, SQL, Oracle, MS Office suite, etc.

Code Brew Labs, Chandigarh, India July 2012 – July 2015

Business analyst


Helping in gathering and analyzing and validating business requirements. Participating in requirement gathering sessions with clients and referring to existing documentation and procedures.

Helping in developing and supporting new IT application and system.

Writing user stories with appropriate acceptance criteria for successful development and testing of the new requirements.

Create Business Requirement Documentation (BRDs), use cases, process flows and other requirement artifacts. Worked closely with the developers and testers for clarifying any doubts they have about the acceptance criteria.

Performed UAT, functional and regression testing for ensuring the correctness of the elicited requirements.

Finalize product enhancement strategy with team.

Troubleshoot defects in the production environment and advice solution for them.

Create UX/UI design and mockups

Created UML diagrams (data migration flow diagrams, data flow diagrams, use case diagrams, activity diagrams, business process flow diagrams).

Perform GAP analysis of business rules, business and system process flows, user administration, and requirements.

Analyze existing and potential new systems processes and document them via flowcharts

Environment: Windows, Agile-Scrum, MS Office, MS Visio, Unix, (Word, Excel, PowerPoint, Outlook)


New jersey Institute of Technology, Newark, New Jersey

Masters of Science in Business & information Systems Sep 2015 – Dec 2016

Punjab University, Chandigarh, India

Post Graduate Diploma in Marketing Management July 2012- June 2013

Bachelor of Commerce July 2009 – June 2012

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