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Sales Manager

Location:
New Delhi, Delhi, India
Posted:
May 01, 2020

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Resume:

Summary.

Abhishek Tiwari

Mobile:956*******

E-Mail: adc1ez@r.postjobfree.com

To pursue a challenging career in the Service Industry helping me to lead the organization on the path of success as well as to make me a valuable person for the corporate world.

MBA (Marketing) from IIPM, Delhi.

Work experience of Twelve plus Years in Service Industry, MICE, Corporate, B2B and B2C Sales, Marketing, Training, Public relations, recruitment and consulting.

Working with KW Conferences as General Manager (H.O.D)- MICE & Leisure .

Worked with AMS Conferences & Vacations as Business Head –MICE & Leisure.

Worked with Bonton Holidays as (Head of Department) – Contact Center.

Worked with FCM TRAVEL SOLUTIONS as Store Manager for Outbound Holidays.

Worked with Yatra.Com as Sr. Travel Consultant for Outbound Holidays.

Worked with American Express as Senior Analyst.

An analytical mind with the ability to think clearly and logically.

Ability to work accurately and pay attention to details.

A fast learner with good spoken & written communication skills, leadership qualities.

M.B.A from IIPM Delhi.

B.SC from Delhi University.

Senior Secondary, DPS Ghaziabad, UP.

Well Versed Tour Escort for Bali,Malaysia, Kazakhstan, Kyrgyzstan, Azerbaijan, Ukraine, Sri Lanka, Nepal and Mauritius.

Escorted over 50 Corporate Groups to Various Destinations. Completed the below specialization courses from their respective Tourism Boards:

• Aussie Specialist Agent

• Tourism New Zealand’s Online Training Modules

• Tourism Malaysia Online Course

Academia

Company : KW Conferences Pvt Ltd.

Role : General Manager (H.O.D) –Leisure Holidays & MICE . Job Duration : Feb 2018- Till Present.

Job Responsibility:

1. To Train a Team of ASM’s for acquiring new Corporate’s and Expedite business and Inflow of Payments.

2. To develop, implement and monitor sales and marketing plans that shall streamline the sales team to achieve targeted revenue consistently. 3. Responsible for retention of Corporate Clientele and Multiply Repeat Business. 4. To Ensure Regular Visits to Maximum Patrons attached with us and keep their confidence high plus dig the loopholes and work

5. To Target Business PAN India and ensure Maximum Penetration. 6. Responsible for Handling P n L reports, OUTSTANDING payment collection and Forecast on Payment Schedules, Individual team members Target, Lead Generation, on ground Customer Escalation etc.

7. To Train the Complete In-House Sales Team and the Operations and Post Sales team for streamlined functioning of Business.

8. Responsible as a Profit center Head to meet Targets and to ensure smooth Execution of MICE business including Domestic and International Conferences and Events. 9. To Ensure Contracting with the best DMC Partners in India or Overseas and facilitate better tariffs for the growth of Business.

10. To Multiply OUTBOUND MICE movement for the Corporate’s and HNI clients. 11. To Liaison for the Set-up of Technology Front Including Server Set-up’s, Lease Line’s, Avaya, HRMS, CRM, Financial Tool and Webpages.

12. Responsible for Leading the Sales, Operations, Post Sales Departments. 13. Achieve monthly Profit Targets and ensure motivation in team members. Corporate Experience

Company : AMS Conferences & Vacations

Role : Business Head –MICE and Leisure Holidays.

Job Duration : Jan 2017 – Feb 2018.

Job Responsibility:

1. A Contracted Project to Set-up the Outbound Holiday and MICE division in the start-up. 2. This Offered Great insight and Learning's on the entrepreneurial aspect. 3. Responsible for setting up the Sales and Operations Department to Develop MICE and Leisure Travel L.O.B.

4. Setup Involved Process, SOP’s, Recruitment, Training, Marketing and Lead Generation and thereafter Smooth Functioning of all the teams.

5. To Train a Team of ASM’s for acquiring new B2B Agents and Corporate’s and Expedite business and Inflow of Payments.

6. To develop, implement and monitor sales and marketing plans that shall streamline the sales team to achieve targeted revenue consistently.

7. Responsible for retention of Corporate Clientele and Travel Agents and Multiply Repeat Business. 8. To Ensure Regular Visits to Maximum Patrons attached with us and keep their confidence stick with us plus dig the loopholes and work for their betterment. 9. To Target Business PAN India City after City, or region After Region and ensure Maximum Penetration.

10. Responsible for Handling P n L reports, OUTSTANDING payment collection and Forecast on Payment Schedules, Individual team members Target, Lead Generation, on ground Customer Escalation etc.

11. To Train the Complete In-House Sales Team and the Operations and Post Sales team for streamlined functioning of Business.

12. Responsible as a Profit center Head to meet Targets and to ensure smooth Execution of MICE business including Domestic and International Conferences and Events. 13. To Ensure Contracting with the best DMC Partners in India or Overseas and facilitate better tariffs for the growth of Business.

14. To Multiply OUTBOUND MICE movement for the Corporate’s and HNI clients. 15. To Liaison for the Set-up of Technology Front Including Server Set-up’s, Lease Line’s, Avaya, HRMS, CRM, Financial Tool and Webpages.

16. Achieve monthly Profit Targets and ensure motivation in team members. Company : Bonton Holidays Pvt. Ltd.

DMC for Dubai and Mauritius.

Role : Head – Contact Center (B2B Helpdesk and B2C Holidays)

(October 2014 – December 2016).

Manager (Sales Head) – B2B

(June 2013- October 2014)

Job Duration : June 2013 – December 2016.

Job Responsibility:

1. Responsible for setting up the Contact Center Department at Bonton Holidays To Empower the B2C and Corporate Travel L.O.B’s.

2. Setup Involved Process, SOP’s, IT, Recruitment, Training, Marketing and Lead Generation and thereafter Smooth Functioning of all the teams. 3. To Lead All Three Wings for the Contact Center and Ensure Smooth Functioning i.e. Pre- sales, Sales, Operations and Post Sales + Customer Service. 4. Responsible for Upscaling and Re- Organizing the Sales and Operations Department to Develop the Strong B2B Existence Amidst Travel agents as one of the Renowned DMC for Dubai.

5. To Train a Team of ASM’s for acquiring new B2B Agents and Corporates and To Ensure that the Past Bad Experiences and Disappointments with the DMC are written Off. 6. To develop, implement and monitor sales and marketing plans that shall streamline the sales team to achieve targeted revenue consistently. 7. To Target SOTO Travel for Incoming Business to Dubai and Mauritius from Other Regions of the world.

8. To Ensure Regular Visits to Maximum Patrons attached with us and keep their confidence high plus dig the loopholes and work for their betterment. 9. To Target Business in NORTH India region and ensure Maximum Penetration. 10. Responsible for Handling P n L reports, payment collection and Forecast on Payment Schedules, Individual team members Target, Lead Generation, on ground Customer Escalation etc.

11. To Train the Complete In-House Sales Team and the Operations and Post Sales team for streamlined functioning of Business.

12. To Ensure Contracting with the best Hotels and Land Operators in Dubai and Mauritius and facilitate better tariffs for the growth of Business. 13. Responsible for Leading the Sales, Operations, Post Sales Departments. 14. Achieve monthly Profit Targets and ensure motivation in team members. 15. Member of the STEERING Committee responsible for Set-up, Designing, Look and Feel, and Implementation Of KAPTURE CRM. 16. Introduction of NPS (Net Promoter Score) Concept and Successful Publishing of Internal NPS .

17. Responsible for retention of Patrons and Team members as well and keep a check on attrition.

Company : FCM travel solutions India P LTD.(Flight SHOP) Role : Store Manager

Job Duration : March 2011–May 2013

Job Responsibility:

1. Responsible for sales, service, accounts and visa processing for patrons under the OUTBOUND and Domestic Sector.

2. Responsible for Handling P n L reports, Store Targets, Individual team members Target, Lead Generation, on ground Customer Escalation etc. 3. Responsible for Accurate and timely Monthly Closing, Correct Accounts, Audit Scores, Budget approvals for store and monthly meets with the team/ one-o-one to scrutinize performance and enhance profitability.

4. Responsible for retention of patrons and employees, and ensure a check on attrition. 5. Ensuring accurate and expedited response and revert PLUS ensuring Excellent customer service

Company : Yatra Online PVT LTD.

Role : Senior Travel Consultant.

Job Duration : June 2009 – Feb 2011.

Job Responsibility:

1. Responsible for sales, service for patrons under the OUTBOUND travel sector for International Travel.

2. Ensuring accurate and expedited response and revert PLUS ensuring Excellent customer service

Company : American Express .

Role : Senior Analyst and Customer care Advisor

Credit Fraud and Detection

Job Duration : March 2007 – May 2009.

Job Responsibility:

1. Responsible for credit Fraud and Detection analysis and closure. 2. Ensuring accurate and expedited response and revert PLUS ensuring Excellent customer service

Personal Dossier

Played a pivotal role in:

• Active participation in Sports at School and college level.

• Participated in National and Zonal Tournaments as Team captain for Basketball.

• Participated at University and Inter-university levels for basketball championships.

• Awarded as the best player of the University tournament by respected Shri M.S.Gill. Strength : Adaptable in nature, Creative mind set, Strong will power, Team player and leadership qualities.

Address :2nd floor, House no. 3745 Maman Street, Pahari Dhiraj, Sadar Bazar, Delhi 110006 .

Date of Birth : 14th March 1983.

Father’s Name : Shri Amar Nath Tiwari.

Current CTC : 15 LPA + 1 Lakh As Fixed Perks (Incentives and Yearly Bonus Excluded). Salary Expected : Negotiable as per industry standards. Accolades



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