CHRISTIAN VINCENT

Columbus, OH 314-***-**** ad3xbd@r.postjobfree.com

LinkedIn.com/in/Christian-Vincent-198762186/

TECHNICAL ACCOUNT MANAGER KEY ACCOUNT MANAGER

Driving customer grown and retention while contributing to the company’s bottom line. Dynamic and resourceful professional with talent for building the customer experience to optimize satisfaction, referral, and retention levels. Excels at identifying opportunities for collaboration with internal/external partners and customers and communicating clearly with them in both written and oral communications using professional skills to persuade, negotiate, influence and collaborate.

Technology: Atlassin, Logic Broker, Jira, Harbor, Bridge, SAP, Tableau, UVX, Zendesk, Slack

Able to quickly quantify benefits of upselling products to customers to protect their investments.

Exceptional talent for hearing and identifying client pain points and synchronising those with organisational goals and objectives that realise exponential growth.

Maintains a sharp vision of emerging trends positioning the organisation as an industry leader in a highly competitive landscape.

PROFESSIONAL EXPERIENCE

No 1 3PL for high-volume beauty and wellness brands. Technical Account Manager

Focused and encompassing brand expert for his clients’ products making sure they are adequate for fulfilment in disparate product demands. Ensure the most efficient route and method of shipments are utilised and available.

• B2B & D2C fulfilment warehouse management of products surrounding client brands.

• Analyses trends, identifies shipping whether continent or international and ensures timely delivery.

• Dedicated to the client’s brand requirements and works diligently with partners to adjust processes as needed.

• E-Commerce expert ensuring that his knowledge is current and client strategies are effective and leading edge.

• Confidently navigates, translates, and delivers effective e-commerce communications between internal and external stakeholders. Privately owned business jet charter that sells fractional ownership shares in private business jets. Account Manager

Proactively identify issues and facilitate problem resolution through cross departmental collaboration. Establish and maintain effective, long-term client relationships.

• Utilised creative techniques to ensure booked travel concluded with very satisfied owners.

• Effectively managed various travel details simultaneously, ranging from weather, resources, and airport delays and depending on client preferences.

• Consistently demonstrated ability to make autonomous decisions by issue resolution for the customer and helped them avoid negative experiences.

Oceanx, LLC • Columbus, OH 2022 to Present

Netjets • Columbus, OH 2021 to 2022

STRATEGIC PARTNERSHIPS

CUSTOMER SATISFACTION

LONG TERM RELATIONSHIPS

CHRISTIAN V INCENT P AGE 2

• Dynamic and resourceful professional with talent for building the customer experience to optimise satisfaction, referral, and retention levels.

The Birds Bistro Ltd • Cumbria, UK 2009 t

Quality bird and squirrel food, art and accessories. CHRISTIAN V INCENT P AGE 3

Global leader in chemical and ingredient distribution. Customer Services Representative SME

Monitored the level of customer service by collecting and analysing data and ensured any issues were resolved in a timely manner. Provided training, upselling of products and assistance in answering customer concerns and questions.

• Quickly quantified benefits of upselling products to customers to protect their investments.

• Confidently navigated, translated, and delivered effective communications between internal and external stakeholders at all levels.

American luxury department store chain.

Fulfilment Manager

Worked to provided leadership and direction for new hires with full P&L accountability. Focused on controlling expenses by managing schedules which paid off in efficiency. Served as escalation point and liaison with other operational departments.

• Audited inventory for accuracy, availability, and replenishment needs. Online store for antiques and hard to find items.

Online Shop Owner

Managed all aspects of the retail store from inventory, acquisition to accelerated growth and relationship-centred customer service. Evaluated, placed and tracked all e-commerce product orders and managed growing P&L responsibilities.

• Used excellent business acumen and strategic decision-making skills to create a 300% increase in customer base.

• Introduced POS reporting system and simplified it for a more effective inventory and replenishment process.

Warehouse Coordinator

Responsible for working with the RSPB and the National Trust to set up feeding and conservation schemes across North West Cumbria. Preparing a plan for all warehouse resources and activities in relation to company objectives, targets, and priorities.

• Managed warehouse processes and functions to ensure security, accountability, and inventory.

• Certified compliance with all Health and Safety regulations, preventing unnecessary penalties. EARLY CAREER

Self-Employed Regional Refurbishment Consultant and Property Developer Generated revenue through the purchase, refurbishment, and sale of properties.

Birds Bistro Red Squirrel Conservation Worked with Prince Charles (King of England) and supplied Balmoral Castle. Univar Solutions • Columbus, OH 2019 to 2021

Saks Fifth Avenue • St Louis, MO 2019

Vintage Vincent Finds • Manchester, UK 2015 to 2018 CATEGORY MANAGER

BUSINESS DEVELOPMENT

TECHNICAL RELATIONSHIPS

CHRISTIAN V INCENT P AGE 4

EDUCATION AND LANGUAGES

Missouri Baptist University ● BSc. Degree: Psychology and Business Studies Languages: English, French, Italian

Dual Citizenship: United States, United Kingdom

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