Customer Service Accounts

Connie W. Hargrave**** Shelton Ct. Dublin, OH ****7 **********@*****.*** 614-***-****

PROFESSIONAL EXPERIENCE

SYSTEMS: As400, Oracles, Sap, QuickBooks, NetSuite, Salesforce, SharePoint, Ariba, Vision, Deltek Vantagepoint

ECI SOFTWARE SOLUTIONS October 2023 - January 2024

AR Senior Collections Specialist

Collects past due or delinquent customer accounts resolve discrepancies

Advanced customer service experience.

Working knowledge of NetSuite.

Working knowledge of Salesforce.

Evaluated Receipt Settlement (ERS)

Audit vendor invoices Analyze discrepancies between the invoices billed and

PO/(ASN) Shipping Manifest/ Ship with Packing Slip

Web Portal SAP Ariba, Coupa, Zycus Source-to-Pay, Jaggaer, and Ivalua.

Advanced Excel Pivot table, VLOOKUP.

Identify and audit Invoices by looking trends in Invoices discrepancies; such as duplicate invoices, incorrect amounts, unauthorized charges, missing information, or mismatched terms

Demonstrated persistence, overcome obstacles, as it related to Customer relations.

Reviewed/cleaned-up of unapplied cash.

Responded to customer inquiries relating to account issues and reconciles customer accounts and disputes.

Monthly review of customer’s old outstanding balances with Business Leaders.

Communicated with Sales, Billing, and Cash Applications regarding collection and customer related issues.

Answered incoming customer calls and emails.

METTLER TOLEDO, Columbus, OH January 2023 - October 2023

Contract Administrator

Managed customer contracts and priced agreements in a specific region in the SAP business system.

Entered new contracts and coordinated contract changes and renewal efforts with field service leaders. This included pricing renewals, PM maintenance, equipment changes and price changes resolve discrepancies

Interfaced with internal and external customers to provide information about contracts and pricing agreements.

Established new contracts new or revised commercial relationships.

Established preventative maintenance schedules in the SAP in accordance with customer's requirements.

On a monthly basis, processed pre-paid contract billings.

Conducted ongoing sales and marketing initiatives; including the creation of sales and service leads.

Researched and analyzed special projects as assigned.

SMITH’S MEDICAL CONTRACT ASSIGNMENT, Dublin, OH January 2022 - January 2023

Collection Coordinator

Managed a portfolio of customer Accounts Receivable Accounts, with primary emphasis on their timely collection.

Contacted past due customers via phone, email or letter to collect past due balances.

Identify and audit Invoices by looking trends in Invoices discrepancies; such as duplicate invoices, incorrect amounts, unauthorized charges, missing information, or mismatched terms.

Monitor credit hold/release, negotiate payment

Ensure skips, short pays, credit memos, unapplied cash is addressed.

Advanced Excel, Formatted spreadsheets Pivot table, VLOOKUP

Approve new lines of credit and/or the extension of credit and limits.

EAGLE TRANSPORT AND LOGISTICS, LLC, Columbus, OH August 2020 - January 2022

Transportation Billing Clerk

Generated invoices and sent them to customers through various channels (mail, email, etc.).

Completed tasks in a timely manner, whether processing invoices or providing clerical support.

Daily collection activities including making and receiving collection inquiries both via email and telephone.

Audit past due and delinquent invoices. Communicated with customer to resolve outstanding balances.

Posted cash daily to the system and made sure to resolve any issues promptly.

Reconciled customer accounts and ensured we were billing all the appropriate items correctly.

Quick-Book and any Dispatching TMS Experience.

VERIZON WIRELESS, Hilliard, OH August 2017 - August 2020

Senior Cost/Billing Analyst

Performed daily review of in-depth Point of Sale (POS) equipment orders.

Performed complex audits identifying discrepancies negatively impacting the customer invoice.

Analyze and conduction validation audits of invoice ensuring customer invoices were accurate.

Recommended viable solutions to control gaps identified.

A proven ability to grasp business concepts as well as the technical aspects of system design and function.

Experience working cross-functionally with various departments to solve complex issues.

Knowledge of wireless billing and rating systems, particularly the VISION billing system.

ASHLAND CHEMICAL / NEXEO SOLUTIONS, Dublin, OH January 2016 - August 2017

Billing Analyst

Tracked orders inside of internal database called SAP.

Analyzed the discrepancies between the invoices billed and the vendor invoices.

Corrected work order errors and collected missing information.

Verified accurate information for provider distributor, shipment status for timely delivery.

Standard sales order validation and purchase order entry.

Resolve discrepancies of transporter related issues for freight bills.

MCDONALD’S CORPORATE, Columbus, OH January 2015 - January 2016

B2B Accounts Payable Specialist

Prepared invoices for coding and routes for approval by authorized personnel.

Recorded payable into the accounts payable system.

Used appropriate approvals and general ledger cost codes.

Matched invoices to purchase orders 2-way (PO/Invoice) or 3-way match (PO/Invoice/Receipt) in SAP.

Researched and resolve discrepancies with invoices by consulting other departments, analyzing reviewing documentation.

Handled vendor inquiries regarding payment status and short pays.

Reconciled all vendors’ statements including telephone, cell phones and corporate credit card statements.

Assisted with the annual preparation and distribution of 1099 tax forms and W-2 forms

Obtaining sales tax exemption certificate

THE OHIO DEPARTMENT OF DEVELOPMENT, Columbus, OH January 2014 - January 2015

Account Clerk III / The Home Energy Assistance Program

Performed Evaluation eligibility and applications services to applicants for HEAP.

Interviewed clients either in person or by phone to obtain housing, demographic and income information.

Performed data-entry functions.

Assisted with Outreach and Publicity for the program in partnership with DHS.

Assisted in promoting the HEAP program to various community organizations and coalitions.

Collaborated with team members to ensure tidiness of the office.

Actively participated in staff meetings, management, and training as well as other scheduled department meetings as required.

AMERICAN EXPRESS FINANCIAL, Jacksonville, FL August 2009 - January 2014

Accounts Receivable Team Lead

Team Lead Skip tracing Team Lead American Express Optima Credit Card Services/ B2B Credit Collection.

Directed team member’s efforts to locate elusive (hard to pin down) debtors.

Trained team on collections procedures to ensure that they were carried out according to established policies.

Selected to a special task force group, to develop and supervise skip tracing units.

Audited associate work and provided feedback on monitored call quality & compliance.

Identified, resolved escalated concern.

Completed monthly end dollar goals work reviews.

Coached associates on performance and productivity.

AWARDS, COMMENDATIONS OR SPECIAL ACHIEVEMENTS

Develop and Supervised Skip Tracing Unit for American Express Financial

NACCC (National Association of Certified Credit Counsel)

AmeriCorps State and National program member: Dates of Service: 09/01/2009 to 10/01/2010

Capital University Intern facilitator of Education – Workshop Community Service Fair for 211 Foodlink

Ohio Association of Second Harvest FoodBanks presents Feed America AmericaCorps

EDUCATION

ASHLAND UNIVERSITY

Master of Business Administration in Business Management, Present

CENTRAL STATE UNIVERSITY

Bachelor of Science Degree in Computer Information System

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