SKILLS

EXPERIENCE

Matthew Moore

CUSTOMER SERVICE REPRESENTATIVE

220-***-**** ad4ihw@r.postjobfree.com Columbus, Ohio 43230 Accomplished professional with experience in shipping, receiving, and inventory control. Skilled in operating a variety of material handling equipment and able to quickly assess customer needs and respond with a timely and accurate solution. Adept at working in a fast-paced environment and managing multiple tasks simultaneously with a focus on accuracy and quality. Excellent problem-solving skills and a strong commitment to safety and customer service.

• Material handler • Customer Service

• Materials Handling and Transport • Heavy Lifting

• Customer Relationship Management • Teamwork and Collaboration MATERIAL HANDLER

Abercrombie and Fitch Warehouse

Columbus, OHIO

August 2023 - Present

• Kept work areas clean, safe, organized and free of debris at all times.

• Stacked materials on pallets and wrapped with pallet wrap, facilitating safe transport.

• E ciently managed time to complete daily tasks within set deadlines. ASSISTANT MANAGER

Speedway

Columbus, OHIO

October 2020 - August 2023

Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.

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• Resolved customer complaints quickly and e fectively while maintaining a high level of professionalism.

• Helped oversee the daily operations of the store, managing sta f and inventory.

• Resolved customer complaints and handled refunds and returns to promote satisfaction.

• Coached and mentored new employees on company policies and procedures.

• Tracked store inventories and replenished products according to demand. Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.

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SAFETY REPRESENTATIVE

Teleperformance

Westerville, OHIO

October 2019 - July 2021

• Provided guidance on emergency response protocols in case of accidents or hazardous situations. Took phone calls from various Uber, Uber eats and Uber Connect customers, drivers, eaters, delivery people, restaurants employees and documented their safety concern

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• Informed the caller the next steps after the phone call, to ensure their concern is dealt with

• Work with law enforcement and legal representation if the matter was serious enough for their involvemen EDUCATION

REFERENCES

CUSTOMER SERVICE REPRESENTATIVE

Alliance Data

Westerville, OHIO

November 2010 - May 2017

• Handled customer complaints and inquiries in a courteous and e cient manner. Took calls from credit card customer, once veri ed, and assisted with changes to the account, payments, statements and any questions they have

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• Developed strong customer relationships and loyalty through e fective communication.

• Utilized problem-solving techniques to identify solutions for complex customer inquiries.

• Assisted with training and mentoring new team members.

• Adhered to company policies and procedures while providing superior service.

• Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided

• Provided account information to customers and explained bill service policies and customer rights. CUSTOMER SERVICE ADVOCATE

Alliance Data

Westerville, OHIO

November 2010 - May 2017

• Conducted training sessions for new hires on best practices related to customer service processes.

• Monitored incoming calls, emails, chats for escalated cases requiring special attention.

• Adhered strictly to company policies while handling con dential information with utmost discretion.

• Took escalated calls from agents, or assisting them with any questions they might have CUSTOMER CARE SPECIALIST

Alliance Data

Westerville, OHIO

November 2010 - May 2017

• Take calls from customers, furniture stores, medical facilities, and dentists and/or doctors.

• All of the accounts for this job were on a payment plan.

• Maintained accurate records of all interactions with customers for use in future reference.

• Utilized problem-solving techniques to identify root causes of customer issues and provide appropriate solutions. ACCOUNT CONTROL REPRESENTATIVE

Alliance Data

Westerville, OHIO

November 2010 - May 2017

• Take calls from customers, stores and the catalog in regards to possible fraud activity

• Assist law enforcement when needed

• New accounts where the person has a fraud report or there is suspicion about the application or account

• Kept communication through all departments

• Blocked purchases when needed and keep a diagram of known fraudulent activities ASSOCIATE IN SCIENCE (A.S.) IN SOCIAL SCIENCE

Jamestown Community College, Olean, NEW YORK

Jul 2003

References available upon request

Contact this candidate