Yolande Jones-Grande.

613-***-****

adc1am@r.postjobfree.com

My experiences have been developed by understanding the needs of clients & company requirements.

In business I know mistakes, delays and problems will happen. My three simple rules in business and life are.

1.Adapt

2.Improvise

3.Overcome

In addition to event planning, I always set out to achieve targets set out by supervisors implementing the practices supported by those objectives. I am continuously exploring new methods and frontiers for delivery and implementation of client requirements.

I bring enthusiasm, dedication and commitment to my job and I have extensive experience within the private, financial sectors. I enjoy opportunities that allow me to expand my knowledge and skill set within a diverse, respectful environment.

Personal and Professional Skills

Professional and committed to providing excellent support to clients, respecting diversity amongst the population.

Accommodating and versatile, with the ability to adapt to any environment

Flexible and resourceful, with superior interpersonal and communication skills, and able to foster meaningful relationships with clients and co-workers

Able to enhance client’s requests and requirements by using a variety of strategies and techniques adapted over many years, and able to communicate effectively through oral and written platforms to many event vendors throughout the Ottawa/Gatineau area

Able to engage all clients in three languages

Knowledge and Use of Soiftware and applications

Microsoft Word –, 2016

WordPerfect

Microsoft Excel –2016

Simply Accounting/Sage Accounting

Microsoft PowerPoint –2016

Microsoft SharePoint - 2010, 2013

Microsoft Outlook –2016

Dealing with Difficult People – Soft Skills

Microsoft Visio –2016

Problem Solving – Soft Skills

Microsoft OneNote –2016

Effective Communication – Soft Skills

WordPress

Effective Decision Making – Soft Skills

QuickSilk

Caterease ver 20

Education and Qualifications

1995Bachelor of Arts, Texas A & M University, College Station, Texas

Employment History

Feb 2020- Mar 2020 Raymond Chabot Grant Thornton- Receptionist

Monitor front desk, greet clients and distribute security passes for all visitors

Set up, break down, organize, and maintain conference rooms, training rooms, and meeting rooms

Coordinate mail deliveries, packages, and couriers

Purchase, track, office & kitchen supplies

Internal Invoice Processing/submission o Head Office for Accts Payable

2019- 2020 Sala San Marco- Events Coordinator

Initial meeting with client, site/venue visit

Create Contracts for Weddings, Banquets, Corporate Events,

Event floor plan mapping using catering software applications Caterease “version 20”

Coordinate, plan & organize logistics with decorators, Outside Caterers & rental companies depending on client requests

Liaise with kitchen/Chef at weekly meeting for event menu changes and updates, Wine Pairing, Dietary & Allergy restrictions, for booked events to ensure event requirements are complete, assist in budgetary planning.

Update Company Website & Social Media pages, FaceBook, Instagram, LinkedIn & Twitter. Respond to all client Google event Reviews.

2016-2019 Tudor Hall – Events Coordinator

Respond to client calls or email enquiries for venue space for Wedding Receptions, Banquet Socials, Corporate Meetings. Site visits & client meetings.

Execute Event Service principals, processes & policies, preparing non-food related materials for event execution, food item list, event hall signs. Process Post event related reports and reconciliations.

Maintaining & proofreading all current & new Event Orders

Process Post event related reports and reconciliations

2012-2019 Ottawa Hospitality Consulting- Manager of Client services

Respond to external client staffing requirements by email and phone.

Book & schedule internal clients (servers & bartenders) for large & small venues events including private events across the Eastern Ontario/Outaouais Region.

Manage office. Purchase supplies distribute staff pay cheques. Liaise with payroll and accounting for billing of client events

Staff recruitment/hiring/training proper serving techniques.

Oversee staff dress code conforming to regulations

Minute taking weekly manager &Health & Safety Committee meetings at Gatineau Golf Club. Format Minute template and publish Minutes.

2012-2019 Banquet & Event Server

Banquet server for various events at many local Public and Private venues across the National Capital Region, Private Homes with local Catering Companies.

Event set up,

Oval Tray or Plate Service & teardown of events.

2010-2016 CBIT Computer Training Centre/ CTES/SETC Ottawa, ON Executive Assistant to the President/Owner.

Answer a multi-line telephone; greet Clients over the telephone and in person

Data entry & maintenance of accounts payable/receivable invoice MS Excel Spreadsheet in the SharePoint database

Organizing and scheduling meetings for President & Business Development Officer with perspective clients.

Sort mail and organize all incoming and outgoing courier services

Upkeep of office services and printing machinery, ordering of office supplies, and miscellaneous supplies when needed.

Arrange Canada wide travel & accommodations for instructors, submit hours & expenses

Contact this candidate