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Manager Service

Rawdat Al Khail, Qatar
February 25, 2020

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*Curriculum Vitae *

Joseph Savio Alphonso

** ***** ********** ********** ******* Manager Experience within the automotive industry; proven track record meeting challenges and creatively solving a myriad of problems. Extensive knowledge of automotive warranty recalls policies and procedures. Decisive hands-on Manager with an interactive management style able to lead several service teams and administrative staff. Ability to motivate employees ‘performance levels and develop rapport with diverse audiences; excellent employee relations. Developed excellent product and service knowledge throughout career. Computer literate with experience of Microsoft Office, Ker ridge Rev 8.35 Auto line.

Key Strengths / Skills

Customer Responsiveness. Revenue growth.

Up Selling. Cross selling.

Quality Control. Effective leadership.

Integrity . Team development.

Planning. Financials, Budgeting

Control & Coordination. Conflict management.

Negotiation. Scheduling.

Estimating. Performance measurement.

Education / Master Training

BE in Automobile. 2004.

IT I in Automobile (NCTVT).

VW Service Manager Training completed in Dubai level 1 and 2,

Certified Hyundai Service Manager

Nissan Service Manager Training Course Completed.

Personal :

Computer Skills.

Nationality : Indian.

Marital Status : Married.

Passport No. : M1017331

Date of birth : 16/8/1973

P P Expiry : 22/02/2024

Qatar : +974-********

India : +919*********

Experience in Ker ridge 8.35 Auto line [DMS].

Knowledge in basic concepts in computer.

Email :

GCC Driving licence: yes

Professional Experience.

Service Manager Borg ward Qatar April 2018 – To Present.

Responsible for organizing the service department and in particular, controlling its resources and utilizing its assets to achieve maximum efficiency. Overseeing the day-to-day management of the service area.

Providing high quality, up-to-date documentation for all service arrangements.

Motivating and guiding a team.

Seeking out, establishing and maintaining relationships with operational contacts within each client.

Making sure that all account and contract details are up to date.

Investigating technical issues.

Accurately recording service times, job costing and invoicing in the Service Department.

Escalating operational issues to senior management.

Maintaining effective control of expenses by regularly examining management accounts and comparisons with budgets.

Keeping costs down by focusing on the reduction of leakage.

Taking corrective action where inadequate performance is suspected.

Assisting in the development of a customer service policy for the company.

Confirming that contracted payment terms are adhered to.

Following up on all outstanding issues.

Service Manager 1st Motors Hyundai Bahrain From 2014 Sep Till 2018 March. Passenger, Premium and Commercial Vehicles, PDI,BodyWorks Direct reports include staff (Service Advisors, Service Teams, Cashiers, Receptionists, Lot Attendants, & Detailers).,

Manage Hyundai Service Departments while supervising service advisors and administrating client issues; ensure customer satisfaction

Solve product issues for both departments while working with company representatives and senior management.

Improve department productivity and solve warranty issues when necessary

Monitor departmental budget taking correct actions when required

Oversee the development and implementation of new Hyundai franchise, and obtain required certification for service department.

Achieve 2.2 hours per service order ratio for each customer (major service)

Eliminate expense and waste while reducing employee time-schedule loss

Perform repair order analysis and monitor team efficiency improving shop utilization and work in process Ratios.

Service Manager National Automotive Trading Co. Iraq VW, Audi, Bentley, Skoda, From Sep 2008 Aug to 2013 August.

After Sale Service Manager Passenger, Premium Cars. PDI.

Ensured maintenance of good ethical standards in everyday activities.

Maintained all vehicles and made necessary repairs to same.

Monitored all warranty claims and initiated processes according to requirement.

Developed a team and trained it according to requirement to facilitate sales.

Coordinated with various personnel and ensured customer satisfaction.

Scheduled all activities in assistance with service personnel.

Reviewed employee performance on a regular basis and ensured customer satisfaction.

Managed and monitored work flow in shop.

Inspected all customer vehicles and identified needs of its maintenance and repair.

Monitored repair work and mentioned necessary specifications for components.

Assisted customers in explaining repairs to layman in non-technical terms.

Maintained knowledge on all new technical information and participated in various training programs.

Always ensured a neat and organized bay.

Analyse monthly owner first reports for VW and communicate findings with staff. as the job requires coordination. Ensure the team of PDI Technicians have a strong sense of quality and there are no notable issues related to quality through the correct completion and record of worksheets. And deliver the vehicle to the customer with Zero Error. And Accessory fitment according to the request.

Forecasts goals and objectives for the department and strives to meet them

Hires, trains, motivates, counsels, and monitors the performance of all department staff.

Workshop Manager Al Babtain Nissan Kuwait Dealership Sep 2004 To 2007 August Premium / Passenger /Commercial Vehicles,

Direct reports included staff (Service Advisors, Service Teams, Cashiers, Lot Attendants, & Detailers).

Oversaw entire Service Department ensuring complete customer satisfaction,

Communicated with Nissan Service Representatives regarding product issues and Warranty Concerns,

Improved departmental productivity implementing several new programs.

Conducted repair order and service department analysis.

Substantially increased service revenues and volume by 55% during first fiscal year

Maintained warranty expenses within manufacturers' guidelines,

Godrej and Boyce Pvt ltd India Jan 1989 to1999.March. MHE Division Forklift and Luxury Cars. (Service Consultant /Field Service Engineer)

Handled and wrote over customer service orders per day,

Sold service and maintenance plans to clients.

Coordinated service orders with technical staff ensuring quality control through entire service process.

Prepared final accounting of orders.

Implemented first state-wide service team model for dealerships.

Transitioned to new organization after company purchase.


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