Operations Director with MR/DD Expertise
Resume:
JoVonna A. Ray
Canal Winchester Ohio 43011
(Cell) 614-***-****
Email: **********@*****.***
Professional Summary
Great Communicator
Ability to Multitask
Active Listener
Exceptional Organizer
Change Agent
Accomplished Leader
Core Deliverables
Managed overall operation of services for MR/DD, ICF, Licensed and Wavier facilities
Managed 42 professionals responsible for individuals diagnosed with a wide range of MR/DD
Performed home reviews and assisted in licensure reviews and Medicaid reviews
Performed Human Resource duties such as interviewing, monitoring, scheduling, disciplining, termination, hiring, Evaluating and Payroll process with a wide range of different systems
Shared in Manager on call rotation - 24 hours per day
Proficient in Microsoft Office Professional and Advisor Database Created
individualized skill development programs, data sheets, and staff documentation forms
Maintained compliance and enhanced professional development of staff
Counseled clients on personal development and community involvement action steps Connected individuals with community resources (counseling, psychiatric, mental health/ illness, etc.)
Created of Individual Service Plans
Managed office setting scheduled Appointments, process health coverage pay outs, order medications / filing, faxing and coping monthly documentation
Annually re-certification, HUD, Section 8, Medical and Jobs and family services
maintenance Financial records
Processing Training and development Change management
youth leader, family oriented mentor and family building
Employment History
A1 Nursing preferred
Operations Director April 2022 to current
Contract with Good Samaritan temporarily
As DO
November 2022 to April 2022
CG-HHC/ Step Up Worthington
Program Coordinator September 2016-to 2019
Area Director August 2019 to November 2022
New-life Group Home, Reynoldsburg Ohio
Youth Leader September 2014 to July 2019
Add, Columbus, Ohio
Manager of Residential Services
November 2008- 2016
Home Supervisor September 2003-November 2008
Direct Care staff March 1997-September 2003
TRAINING/ SKILLS/ CERTIFICATION
Leadership Training (Essentials of Leadership, Setting Performance Expectations, Coaching for Success, Motivating Others, Retaining Talent)
Managerial Training (Time Management, Change Management, Basic Supervision, Coaching and Counseling, Corrective Action, FMLA, Basic Leadership, Essentials of Leadership, Interviewing Techniques, Employee Evaluations)
ODMR/DD Client Abuse/ Neglect/ Misappropriation of Funds & Medicaid Fraud
Franklin County MUI, Incidents to adversely affect Health and Safety
Sexual Assault-Stopping the abuse of the vulnerable population
Behavior Management Training & Therapeutic crisis intervention
MR/DD Licensure and Medicaid Survey/ Tags training
HIPPA / individual rights / BBP / Incident reporting
Ohio Medication Administration/ Delegated Nursing and Transcription
Crisis Intervention / Behavior Support / Building relations with families and guardians
Regional Waiver Training
CPR and First Aid
Hazards substance training OSHA
8 hour provider training course DODD
Advisor system training
Ulti pro system, Brittco, Sandata, live care training
Microsoft proficient 360
PROFESSIONAL REFERENCES
•Mark Merriman – Franklin County SA+
•David Cooper- DOO 614-***-****
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