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Customer Service Training

Delhi, India
February 20, 2020

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Residential address: Radha Apartment,B*/***

Krishna Nagar,

Sadarjung Enclave.

Delhi- 110029



Nazia Rahman


An energetic, dynamic, aspirant looking for opportunities to make my own identity in an organisation where I can utilise my knowledge and professional experience by constant learning and experiencing all that comes across in day to day life, by giving the outmost dedicated efforts.


Working with MindForce Research as Research Analyst.

(From March 2018 till date)

●Conduct qualitative research according to Strategyn’s proprietary methodology

● Create surveys for quantitative research - Execute statistical analysis for client deliverables, e.g., segmentation analysis, correlation analysis, etc.

●Share insights and results in an easily digestible manner through the link share by the client or create by the company.

●Conduct market and competitive analysis without supervision

●Prioritize and manage multiple projects simultaneously, ensuring timely delivery

●Demonstrate initiative and effectively manage individual and client delivery schedules.

Worked with Primero Skills & Training Pvt Ltd as Business Development Executive.

(From May 2015 till Nov 2017, Total of 2Years and 5Month)

●Develop strategic relationships across India with key government officials, representative agents and other agencies to gain interest in company products and services, garner assistance, and negotiate contracts and agreements.

●Developed channel partner relationships to increase revenue.

● Manage all training centers nationwide in over 7 sates.

●Maintaining good relationships with partners, Government, skill development Ministry etc

●To facilitate the process of developing networks at state level with strengthening district level units.

●Branding & Marketing of project and follow up with Government Departments for Approval.

●Plan, coordinate and monitor activities of business to develop and implement procedures, processes and systems.

●Co-ordinate with assessment bodies and Sector Skill councils(SSC) for the smooth flow of projects.

●Franchises Management.

●Developing strategies to explore new partners in all regions to generate more business.

●Also handles Industry ties ups for Operations.

Worked with Oracal Financial Services Pvt Ltd as Subject Matter Expert.

(From Jan 2009 till March 2013, Total of 3Years and 1Month)


The Debt Collector collects on designated high risk delinquent accounts, maintains good customer relations with borrowers and effectively solves problems in an effort to resolve account delinquency and prevent losses.

Job Responsibilities

●While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.

●Negotiate re-payment with debtors by form of payment in full, settlements and / or payment arrangements.

●Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction.

●Meet monthly collection goals as assigned by management.

●Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.

●Maintains up-to-date customer contact information in the collections systems.

●May be required to support other queues to facilitate teamwork in the department.

●Escalates and assists other team members with calls as needed.

●Serves as a resource/subject matter expert and may provide training to fellow team members

●May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work.

●Other duties as assigned.

●Understand and demonstrate the principles of the Company’s Mission, Vision and Values.

●Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods.

●Utilize various means of skip tracing to locate customers.

●Record and update full and complete account information to aid in account resolution.

●Adhere to federal laws and regulations.

●Perform various Debt Collector administrative duties.

●Comply with policies and procedures as required.

Academic Qualification:

Standard Board

10th BSEM

12th CSEM

B.Sc Manipur University

Computer Proficiency:

Basic Knowledge of computer.

Languages Known:

English, Hindi and Manipuri.

Personal Details:

Marital Status: Married

Date of Birth: 01/01/1982

Sex: Female

Nationality: Indian

Religion: Islam

Contact no.: +91-971*******

No major illnesses or physical handicap/disability.

Dated: - __th 20__

All information mentioned in my resume is correct and true to the best of my knowledge.

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