Okomhanru Osaremwen Rufus
Email: firstname.lastname@example.org. Tel: 651-***-****
Address: **** ********* **., *********, ** 55126
An IT professional with 10+ years of work experience as IT Business Analyst and an exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands. Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancement. Worked extensively with top Banking, Educational and Manufacturing organizations.
Extensive experience in roles such as Project management and Business Analyst with excellent knowledge of the full Software Development Life Cycle (SDLC) methodologies, agile frame works and Business process re-engineering.
Experienced in managing requirements from project inception through release. Using agile framework such as program planning, users’ stories, use cases development, backlog refinement
Certified Scrum Master, and have managed a team of 16 members, ensure that program level features and sprint level task are well refined and tasked accordingly among team members and conduct daily standup meeting for the teams.
Good domain knowledge and work experience in Banking, Insurance and financial services, Educational, IT and Manufacturing.
Expert in Software Development Life Cycle (SDLC), Object Oriented Analysis and Design and Agile Methodology. Experience in JAD Sessions, Live Meetings and Interviews.
Knowledge and experience all areas of project life cycle in a highly structured change management environment using both proprietary methodologies, Agile Techniques and RUP.
Well versed in project management tools like MS Project for project planning, Project scheduling. Organized JAD sessions to gather requirements at various stages.
Good understanding of Project Process and ability to analyze business problems and identify solutions. Worked extensively with the team to meet business requirement, create prototypes and analyze workflow.
Experience with Cloud platforms such as AWS, web services, web technology related application and experience in infrastructure design changes such as server built, Software Application upgrades, Security patches, Customs Application redesign and integration.
Experienced in creating Business Requirement Documents, User Requirement Specification, and Functional Requirement Specifications. Experienced in creating Data Flow Diagrams, Use Cases, State Diagrams, Sequence Diagrams, Component Diagrams, Use Case Diagrams & Activity diagrams.
Well versed in Process Narratives, Flow charting Techniques using UML, and Good Documentation Practices. Prepared documents to conduct user acceptance testing. Good working experience in all the sprints of the project in SCRUM.
Skilled in performing Gap analysis and Impact Analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements. Extensive understanding of Operations Management and Logistics. Exposure to Change Request Management tools like Clear Quest.
Assisted QA team in developing Test Scripts, Test Cases and Test Plans for the User Acceptance testing. And have managed multiple production rollout
Experienced in all areas of project life cycle in a highly structured change management environment using both proprietary methodologies, Agile Techniques and RUP (Rational Unified Process).
Effective in executing multiple tasks and assignments ahead of schedule. Strong Image for dedicated teamwork, high energy, work ethics and commitment with capability to handle new technologies and situations.
Team player and self-starter with excellent communication, coordination, documentation, project planning and interpersonal skills.
Skills: Requirements Gathering & Analysis, Technical analyst, User Acceptance Testing (UAT), Project Management, Risk Management, Communication, KPI Dashboards & Scorecards
Design Tools & Languages: Microsoft Visio, Microsoft project, Project Methodologies: UML, Rational Unified Process (RUP) Business Modeling Tools: MS Visio, Requirement analysis tools: Rational Requisite Pro Defect Tracking Tools: Rational Clear Quest, Operating Systems: Windows, Linux, UNIX, AIX and Mainframe
Business Applications: SAP ERP, ORACLE ERP, Microsoft CRM, MS Dynamic, JIRA, SharePoint, Microsoft Office Suite - Word, Excel, PowerPoint, MS Visio, Databases: MS SQL Server, MS Access, DB2 LUW, DB2UDB, Netezza, Mango DB, Postgres DB, SAP HANA, SAPASE(Sybase)
Reporting Tools: MS Report Builder, MS Visual Studio 2010, SSRS, Power BI, SAP Business Objects
Programming Languages: Visual Basic .Net.
Cummins Inc. Shoreview, & Fridley Plant, Fridley, Minnesota. July 2014 – Jan. 2020.
Role: IT Business Analyst.
Cummins Inc., a global technology leader, is a corporation of complementary business segments that designs, manufactures, distributes and services a broad portfolio of power solutions. The company’s products range from diesel and natural gas engines to hybrid and electric platforms, as well as related technologies, including transmissions, battery systems, fuel systems, controls, air handling, filtration, emission solutions, and power generation systems.
Cummins Power Systems Engineering IT, Product Life Cycle Management (PLM)
E-Matrix PLM Application, Windchill PLM Application
Completed the development of the Cummins Power System Windchill Governance Process with capabilities for online change request submission, assessment and approval.
Provided Management with analytics and decision support tools – Dashboards and reports on MS SharePoint regarding the management of the Cummins Windchill Change process.
Lead and direct the Cummins Power Systems Windchill Change Control Board (comprising of 16 team members from North America, UK, China, India) in weekly and bi-weekly change review sessions
Conduct Business Requirements Gathering sessions in the form of questionnaires and business scenarios with the end users, subject matter experts (SMEs) and the developers.
Partner with other stakeholder teams across business units (i.e., Engineering, Manufacturing, Product, compliance) and use brainstorming sessions to get exact requirements, develop necessary analysis and documentation in a collaborative way.
Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
Evaluate, analyze and document the business requirements, meeting minutes, responses to questionnaires, business approvals and sign offs on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties.
Develop use cases, workflow, screen mock-ups, and conversion requirements.
Interact with the development team and help them understand the technical aspects of the solution.
Oversee the development, conduct meetings and perform project management.
Present the developed solution to the concerned audience and solicit feedback.
Plan performing Functional, Integration, Performance Testing and End to End testing. Involved in quality assurance phase planning, coordination an implementation of QA strategy for overall project. Performed user acceptance testing (UAT) to validate user requirements and expectation.
Execute test scenarios and test scripts and making necessary changes in the projects to meet business requirements
Monitor project status to ensure progress toward completion, required procedural steps are completed fully and timely, participants are informed of progress.
Participate in migration, handover, end-user training and deployment activities.
Act as an interface between the Business, development team and the support team
Develop meaningful and lasting relationships with partners for optimized systems integration, and
respond to questions and concerns from managers and executives with supporting research and recommendation.
Reporting, Business Intelligence / Analytics
Manage the planning and development of design and procedures for metrics reports for Cummins Power Systems
Perform data analysis to efficiently achieve objectives
Successfully interpreted data in order to draw conclusions for managerial action and strategy
resented data and conclusions to team in order to improve strategies and operations
Optimized data collection procedures and generated reports on a weekly, monthly, and quarterly basis
Used advanced Microsoft Excel to create pivot tables and pivot reporting, as well as use VLOOKUP function
Create and manage change information and reports using dashboards and SharePoint
Present data analysis to senior business leaders
Cummins Power Systems. Sales and Marketing Applications
Work across functional units and in close collaboration with business stakeholders, application developers and production teams to identify and evaluate business needs and discuss solution options.
Coordinate review sessions with SMEs, Business departments, and IT Analysts Project Managers for planning and Requirements Gathering.
Used group discussion sessions, and one-on-one meetings to identify business and System Requirements, and documented using Use Case Modeling, Process Flow diagrams and documentation.
Identified the key stakeholders and the business users of the application.
Create process flows diagram using MS Visio.
Conduct timely requirement review sessions with Stakeholders and business and end users to ensure product verification.
Conduct and participated daily standup meeting with team to know the status and progress of the requirements.
Conducted User Acceptance Testing (UAT), and CRPs developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
Identify and documented issues, risks, gaps and their impact to the project life cycle. Provided recommendations and alternatives. Analyzed the Gaps for Training purposes.
Wrote and reviewed test cases and maintained the Requirement Traceability Matrix (RTM)
Performed Functional and UAT testing before the systems went live.
Created User Manuals and training users for the application built
Designed and implemented a standard Monthly Enhancement process for the Dealer Portal
Work with the Business to generate priority list of enhancements on a monthly basis for improvements on the portal
Engage all stakeholders and properly communicate status
Cummins Power Systems - Six Sigma
Completed the design and development of the Cummins Power Systems Windchill Governance Process as a Six Sigma Project.
Coordinated with key Power Systems leaders to revive the Power Systems 6S Councils for NA, China & India
The council currently have a very effective monthly meeting schedule which I currently drive
Related with key PSBU leaders which have been very useful in managing the reporting process
Improved the 6S hopper from a Zero project hopper status to the current 4 active projects and over 10 project ideas
Coordinated with the Master Black Belt to ensure effective monitoring of 6S projects' health across Power Systems
Assisted belts / leaders with project initiation through submission stages.
Prepared consolidated reports for PSIT leadership
Deliver PSIT 6S reports / summaries at PSBU Management meetings
Present PSIT 6S reports / summaries at PSIT Employee Business Review.
Central Michigan University OIT. Mount Pleasant, Michigan Sept. 2012 – May 2014
Role: Application Programmer Analyst,
Planning, design, programming, implementation, documentation and administration of application database code objects, including stored procedures and view, for Central Michigan University’s Overtime Application
Worked across functional units and in close collaboration with business stakeholders, application developers and production teams to identify and evaluate business needs and discuss solution options.
Coordinated project requirements in programming sequence by analyzing requirements and preparing a workflow chart and diagram using knowledge of computer capabilities, subject matter, programming language and logic.
Supported all production operations activities with a focus on the integration and development of new and existing products and services.
Maintained databases and codes for complex programs, following the program design criteria, to ensure workable programs while adhering to strict departmental standards.
Performed regression and system-level testing to verify software quality and function before its release.
Well versed in troubleshooting with the ability to interpret and apply methodology to successfully narrow down the issue and summarily solve the problem.
Encoded project requirements in computer language and wrote and maintained user documentation; entered coded information into the computer, confirmed program operation by conducting tests and modified program sequence, software and/or codes as required to correct errors, adapt to new hardware and improve performance.
Zenith Bank PLC, Lagos Nigeria, July 2007 - April 2012. Application Support Analyst.
Zenith Bank Plc (The Bank) is a Nigeria-based company, which is engaged in the provision of banking and other financial services to corporate and individual customers. The Bank's segments include Corporate, Retail Banking, Insurance and Pension Custodial services.
Application / Database Server Administration
Documented and delivered Business requirements document (BRD), Use case documents and Functional test case document and getting the sign off from stakeholders.
Worked closely with the technical team (developers and testers) of Zenith Bank and AlliedSoft Plc for business requirement clarification.
Provided support to the business users during the User Acceptance Testing (UAT) and documented the feedback for either making changes before the implementation or to take it as future enhancement.
Conducted first- Second level support and troubleshooting of Xceed Global HR Application,
Security authorization administration
Designed and configured security roles.
Support the computer security policies through maintenance of user IDs, access rights, and profiles as required.
Administer security across all organizational systems and applications.
Perform profile parameter changes, system error analysis, and security monitoring.
Develop and maintained security documentation.
Software Installation & configuration on users Workstation (Front-End)
Creation & configuration of new users on Xceed (Back-End)
Processing Integration file for Zenith Bank and Zenith Subsidiaries.
Running of critical report checklist to ensure smooth run of payroll
Use of reports to extract information from Xceed Database for possible analysis
Upload of files (Medical, Housing, Dressing, Furniture, Job tittle etc.)
Database Maintenance (integrity, space and consistency)
Zenith Bank Electronic - Payment Application Support:
Served as the Administrator; Monitored and managed card transactions on Visa, Master and InterSwitch platforms with the use of Postilion. Set up new user accounts/passwords, monitored permissions/access rights, troubleshot errors, performed maintenance, coordinated licenses, and generated reports. established and built new user accounts, handled upgrade projects, documented QC processes, and trained team members on Quality Center, including test plan, test lab, defect tracker, and scorecards. Over saw domains and projects, as well as users’ roles and responsibilities.
Help Desk Support Professional for Zenith Bank:
Utilize Help Desk Authority Application program to manage call center metrics, lead call calibrations, and perform random-sample audits on email and chat sessions.
Supporting Zenith Bank’s internal and external customers via telephone, email and other web solutions.
Participated in quality assurance procedures, verifying customers’ calls taken by the other agents, provide constructive feedback to agents while adhering to the specific support levels guidelines.
Handling escalation processes and mentoring other support professionals while working via phone, email, and chat.
Implement effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems
Central Michigan University Master of Science in Information System (MSIS), Concentration: Enterprise Resource Planning using SAP ERP Software
University of Ilorin, Master’s in Business Administration (MBA), Business Administration
Ambrose Alli University, Bachelor of Science, Computer Science.
Certifications: Certified ScrumMaster®, AWS Certified Cloud Practitioner