BENJAMIN AWOH

Phone: 678-***-****

Atlanta GA Email: adbnsb@r.postjobfree.com

SUMMARY:

3x Certified Salesforce 3+ years of Salesforce.com CRM experience including, analysis, administration configuration, integration, solutions, and implementations.

Work with Asset Management marketing team, internal staff and production team to plan and execute development cycle

Attend regular business meetings to ensure that the solution continues to deliver business benefits and gather solution enhancements that drive continuous improvement. Facilitate Salesforce training for internal resources periodically.

Work closely with business partners to understand customer acquisition and boarding business processes and document user stories and business requirements and associated business value.

Support prioritization of user stories across multiple business processes and stakeholders.

Design and implement business solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery.

Maintain an understanding of the Client Salesforce.com platform and functional components, including functional data model, integration between components and impacts of process and functional designs with upstream and downstream processes.

Documentation of all project stages, including but not limited to presentations, requirements, use cases, user stories, flows, program documentation and technical documentation.

Design, manage, and execute on Salesforce configuration projects of varying complexity to ensure the smooth operation of our day-to-day function.

Collaborate with Admins, Developers and IT partners on complex technical solutions

Facilitate and organize testing activities, including defect resolution (tracking, triage, resolve, re-test)

Provide content for end user training design, documentation and delivery efforts

Coordinate creation of training materials and user documentation and maintain ongoing documentation processes as business needs evolve or features are added.

Document implementation considerations (validation rules, process builder, automation, record types, page layouts, workflow, and triggers).

Remain current on Salesforce best practices, technologies, and certifications.

Embrace the Client single instance strategy for Salesforce.com by supporting governance processes and designing business solutions within the governance model.

Establish and maintain positive communication and professional relationships with internal/external customers, team members and vendors/partners.

Stay current on Salesforce.com functionality, best practices, releases, product roadmaps and 3rd party applications available via the AppExchange. Obtain/maintain basic Salesforce.com admin certification.

Strong understanding of project life cycle and SDLC methodologies which include both Waterfall and Agile.

Understand impact of interface and systems design decisions on technology, information flow, and/or business processes. SKILLS AND CERTIFICATION:

Salesforce Certified ADM201, Force.com

Salesforce Certified AppBuilder

Salesforce certified Service Cloud W120

Business Analyst, Scrum Master (SMAC) Scrum Team Member Technical Skills:

Platform

Agile methodology, Salesforce.com, Data Loader, AppExchange, Pardot, JIRA, Version one Microsoft Visio, Lucid hart, Microsoft Office (Access, Excel, Outlook, PowerPoint, Word, SharePoint), Workflow & Approvals, Dashboards, Reports, Force.com Migration Tool, Custom Objects, data loader, Process builder, lightning concepts, sales cloud, Milestones, Knowledge Management, Lightning, SDLC EXPERIENCE:

Teleworld Solution. Atlanta GA May/2017 to Jan/2020 Salesforce Administrator

Manage Salesforce user roles and permissions. Monitor the Production solution for errors and performance.

Triage and resolve Production support tickets for issues reported in the Salesforce Production solution

Develop and refine our Salesforce functionality, workflows, reporting functionality

Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software

Triage and resolve Production support tickets for issues reported in the Salesforce Production solution

Develop and refine our Salesforce functionality, workflows, reporting functionality.

Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments

Gathering requirements, collects information, and co-ordinates with all departments.

Configuration and development supporting data loads and associated data cleanup

Mapping and configuration of automated deployment process for complex Salesforce deployments

Supporting and triage all the incoming salesforce support tickets and through Zendesk ticketing system and track all open tickets through to Resolution

Create and customize Salesforce objects, workflows, page layouts, fields, validation rules, reports, dashboards, user profiles, AppExchange packages

Managed all the package releases by designing, developing, documenting and implementing test cases/plans for fundraising and advocacy team.

Monitor inbound break-fix requests, resolving or identifying appropriate team to resolve. Participate in a distributed development team utilizing source control and automated build processes in cooperation with team leads

Manage all help system data and conduct analysis such that data informed strategies are implemented in an effort to improve customer satisfaction, help desk efficiency, and overall support team performance

Development and Implementation Management in diverse Business and Technical Environments

Interacting with the end users for testing of the application. Configure and Set up relationship between various objects. Building Enhanced Dashboards in SFDC.

Involved in Automated business process by using Workflow Rules and Approval Process for automated alerts, field updates, and Email generation per application requirement

Knower Consultant Atlanta GA July 2016 to May/2017 Salesforce Administrator

Manage all Salesforce integrations across multiple digital platforms and applications

Translate business requirements into working solutions using a combination of Salesforce configuration and custom development approaches

Report, and resolve Salesforce application issues with Salesforce.com premier support and third-party system integrators for maintenance configuration support.

Transitioning 2000+ users from classic to lightning component for business operation

Experienced and support the organization building out the dashboard and workflows in lightning

Design, build, test, release, and maintain complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customizations

Experience with data management, governance, security, and quality

Solid understanding of Salesforce standard data models and record types

Provide Salesforce support for new digital platform leveraging the Salesforce Communities platform

Perform data clean up, end user training and advise on best practices for each department use cases

Hands on configuration of saleforce.com including users, roles, security, profiles, workflow rules, custom objects, etc.

Manage all phases of technical development on the Salesforce platform. Manage the development, configure page layouts, workflow processes and rules, document templates, data fields, supports department dashboards, develops, supports user requested reports, and process daily user requests and clarifications.

Working with Product Owner(s) and SME, by define and analyze requirements, stories for implementation within Salesforce.

Design a solution to meet the defined requirements within Salesforce. Review that design with

Product Owner(s) for confirmation.

Develop strong business relationships with assigned business clients and with other related departments and vendors to ensure successful system and application implementations and support.

Establish and implement best practices with regards to system maintenance, configuration, development, testing and data integrity

Implementation and integration of SharePoint and Outlook to Salesforce

Investigate reported system issues, and work with internal teams toward a solution

Develop reports, dashboards, and processes to continuously monitor data quality and integrity

Execute data migration/cleansing projects, Create and manage email templates

Analyze system operations and make recommendations for system updates and changes

Provide Demos to leadership during Roadshows and User Acceptance phases.

Customization of SF apps, objects (standard, custom, external), fields, record types, layouts.

Managing Salesforce instances: Creation, customization, configuration and maintenance of standard and custom objects.

Leading the development team members by providing them architectural design and guidance on implementation

Perform configurational tasks on salesforce platform along with creating complex reports and dashboards.

Conducted formal and informal product design reviews throughout the SDLC to provide input on functional requirements, product designs, schedules and potential issues.

Developed and managed all requirement specification documents, process diagrams, and use case index and use case diagrams.

Implemented security and sharing rules at object, field and record level for different users at different levels of organization.

Created various profiles and configured the permissions based on the organizational hierarchy. EDUCATION:

Bachelor of Science: Information Technology and Management – University of Port Harcourt

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