William K. O’Brien

Columbus, OH adbkg2@r.postjobfree.com

614-***-**** linkedin.com/in/williamkobrien

Profcient Technology Professional

Highly motvated technology professional with recently obtained security (CySA+), cloud (Cloud+), server

(Server+), and vendor specifc (CyberArk) certfcatons. Broad informaton technology experience with proven capability to work well with globally located colleagues. Strong ability to infuence others in process improvement enhancements that advance overall efciencies. Contnually works with customers to provide excellent service and communicaton.

Core Competencies

Process Improvement Change Management Workfow Management Ticketng and Request Systems Client Escalatons

Professional Experience

JPMorganChase & Co., Columbus, OH

Senior Associate (AVP Level) - Global Asset Decommissions, January 2017 – December 2019 Subject Mater Expert for North America Infrastructure Lifecycle Management (ILM) Team.

• Provided ongoing process improvement recommendatons for onboarded services in 2018 (SAN, NAS, Backup, Database, Web, and MQ decommissions).

• Team Lead for the Server/Database Cluster Reducton project via decommission eforts, saving @ 16 million in various costs to the company.

• Escalaton point for decommission issues and client back out requests. Associate - Global Server Decommissions/Change Coordinator, March 2014 – December 2016 Highly efectve individual contributor and North America client escalaton contact.

• Contnually improved the processes related to the decommissioning of servers worldwide.

• Took ownership of the organizaton of our team’s SharePoint site content.

• Expeditously escalated the decommissioning of servers posing a risk to the frm.

• Submited Process enhancements (via JIRA) to improve the efciency of workfow in various systems (Prime/TAMS/ITSM).

Associate – Global Identty & Access Administraton, November 2011 – March 2014 Subject Mater Expert (SME) for multple applicatons for the Lending line of business.

• Eliminated process gaps by updatng procedural documentaton for On Call dutes, Queue Management, Incident Ticket processing, and password storage.

• Conducted access administrator training when onboarding new applicatons to our team and for applicaton updates, which helped the team process request efciently and led to higher productvity upon support launch dates.

• Represented our group in meetngs related to applicaton issues, updates, and onboarding to ensure existng issues were addressed and applicaton onboarding proceeded without issue. William K. O’Brien

Tech Ops Analyst - LAN Engineer, September 2007 – October 2011 Project resource and primary Backup Administrator for site Novell and Windows servers.

• Spearheaded project implementatons (HP printer upgrade, Windows 7 deployments).

• Server backup administrator for Polaris Facility and vendor coordinaton with Iron Mountain.

• Primary support for key corporate executves (local and remote based).

• Provided contnual feedback for feld operaton support processes and created/updated Kos.

• Managed corporate end user asset tracking and coordinated asset disposals with third party.

• Oversaw user account creaton and confguraton in Actve Directory. Tech Ops Technician - LAN Analyst II, Westerville, OH, September 2005 – September 2007 Site support for corporate building.

• Hardware imaging, patch management, mobile device support, Lotus Notes setup/troubleshootng, NT server backup job verifcaton/fle restoraton requests, client educaton/enablement, printer refresh project.

Educaton

Bachelor of Arts, The Citadel, Charleston, SC

Certfcatons

CyberArk

•CyberArk Certified Trustee

ITIL

•ITIL v3 Foundaton Associate

CompTIA

•CySA+ (Cybersecurity Analyst) (DoD Directve

8140/8570.01-M IAT Level II, CSSP Analyst, CSSP

Infrastructure Support, CSSP Incident Responder, & CSSP Auditor)

•Cloud+

•Server+

•Cloud Essentals+

•ITF+ (IT Fundamentals)

•Security+ (DoD 8570.1 IAT Level II & IAM Level I)

•Network+ (DoD 8570.1 IAT Level I)

•A+ (DoD 8570.1 IAT Level I)

•e-Biz+

Microsof

•MCSA (2000) - Microsof Certfed Systems Admin

•MCP (2000/2003) - Microsof Certfed Professional

•MCDST (XP) - Microsof Certfed Desktop Support

Technician

HDI

•Service Desk Insttute (SDI): Support Center Analyst

(SCA)

Technical Skills

IT Service Management: Change Management Sofware, HP Service Manager, Remedy Issue Tracking: JIRA Messaging Systems: Microsof Exchange, Lotus Notes Operatng Systems: Windows 10/8.1/7/ XP, NT/2000/2003/2008 Web Technologies: SharePoint

About Me

I’m a husband and father who enjoys landscaping, cycling, photography, boatng, slalom skiing, and sailing. Since 2011, I have partcipated in a local charity bike ride called Pelotonia. Through this event I have been able to fundraise towards cancer research. My wife and kids also partcipate, and look forward to riding as a family in 2020. In December of 2018, I was featured in an artcle on the JPMorgan company homepage.

Contact this candidate