Customer Service Medical

ELIZABETH PATTERSON

**** *********, ***** ****, ** 43123

*************@*****.*** 614-***-****

OBJECTIVE To obtain a posi on with The Ohio Psychiatric sing my skills and knowledge from achieving my Bachelor’s Degree in Psychology to help with pa ent health and care.

SKILLS & ABILITIES • Pa ent char ng and clinical documenta on

• Medical office administra on with medical records management

• Training in pa ent counseling with ability to use crisis communica on training

• Documen ng behaviors, including knowledge with Alzheimer’s/ Demen a

• Case management skills with detailed cri cal thinking, and crea ve problem solving

• Addic on specialist trained with effec ve communica on

• Ability to focus on pa ent’s care and privacy using strong clinical judgement

EXPERIENCE MEMBER SERVICE REP VSP ONE

AUGUST 2013 – CURRENT

Primary contact of customer service between vendors and fellow associates for assistance on training and/or billing informa on. Maintaining financial updates, billing cycles, and customer account data. NURSING ASSISTANT VISTING ANGELS

JANUARY 2012 – JULY 2015

Assis ng pa ents with physical, emo onal, and developmental care. Keep a current track of pa ent’s medical history to assist in monitoring and tracking pa ent informa on to healthcare staff for op mal care. Direct pa ent care such as vitals, managing pharmaceu cal care, and assistance with mobility needs.

EDUCATION CAPITAL UNIVERSITY, BEXLEY, OHIO

BACHELOR OF ARTS: PSYCHOLOGY

Chemical Dependency Counselor

License CDCA 163000

Contact this candidate