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Enterprise Lead Business Analyst

Marietta, GA
March 12, 2020

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**** ********* **** ****

Atlanta, GA 30068



(ACP Consulting) Delta Airlines, Enterprise Business Analyst Consultant 6/18-Present

Manage the relationship between Delta IT and AeroMexico business and IT teams, meeting on a regular basis, and identifying potential new business initiatives and future projects.

Understand the impact of IT changes within Delta, and how they will effect AIR4 partner airlines

Become, and remain, knowledgeable on all AIR4-related business processes and technology and how they operate/integrate.

Proactively identify opportunities to leverage Delta's technical solutions and emerging technologies to facilitate these solutions to Delta's AIR4 partner airlines

Provide expertise and advice to AIR4 partner airline's business units, IT leaders, project teams, and other support teams

Identify gaps in the Delta application functionality, and work with the application teams, to provide solutions that may be needed for AIR4 partner airlines

Work with application support and IT development teams to fix software bugs and escalate issues for the AIR4 partner airline

Look for opportunities to leverage Delta's technical solutions and emerging technologies to facilitate these solutions to Delta's AIR4 partner airlines

Facilitate and participate in regular project status reviews, and status meetings, related to AIR4 partner airlines

Present to Senior Leadership steering committee meetings metrics requested

Work with Delta architecture and technical teams to assure DL/AM system impacts are accounted for during development

Lead work stream BA’s and mentor when needed

Lead scoping and analysis efforts for the AIR4 program with a 20 million dollar project budget and overall ROI of 60 million dollars over next 7 years

Influence issue and roadmap prioritization based on business impacts

Participate and/or lead JAD teams for development coordination

Cigna Health Spring, Lead/Mentor Business Analyst 5/16-6/18

Participate in project scoping, business case creation, planning, estimating efforts

Illicit, document, and manage business requirements from both customers and internal stakeholders

Serve as project liaison between IT and our cross-enterprise business unit partners, as well as across technology delivery and support teams

Ability to work both Agile and Waterfall methodology projects from end to end dependent upon development direction.

Lead/Mentor a team of 6-10 Business Analyst and interview potential candidates to assure proper alignment with BRM goals as a team

Provide direction and mentorship within multiple efforts led by BRM Business Analyst.

Work with multiple CMS Remediation teams for Gap Analysis and Accountability to ensure compliance with government standards

Work with “trusted partners” for evaluation of current and future business opportunities

Work closely with Program Management, Architecture, Business SMEs, Software Development, and Quality Assurance team members as well as external vendor partners to deliver industry-leading technology solutions

Participate and/or lead JAD teams for development coordination

Work with QA teams to ensure project requirements have been met and to validate data accuracy, quality, and integrity

Evaluate downstream impacts resulting from feature or data changes resulting from a project initiative

Occasionally required to create and manage project plans, schedules, and communication of project status to business partners

Analyze and understand business needs and translates into proper requirement specifications; providing consultative IT solutions to the business

Lead scoping and Analysis efforts of major corporate initiatives such as IPA/Trusted Partner that are operating under a 2-million dollar budget with an expected ROI of 10 million dollars over next 4 years.

Access and communicate dependency impacts up and downstream across the enterprise.

Coordinate requirements gathering across enterprise wide cross functional teams to ensure precise coverage of documented requirements and gap analysis.

Responsible for generating business requirements documentation, including SDLC artifacts such as BRDs, use cases, screen designs, etc.

Influence issue and roadmap prioritization based on business impacts

Identify opportunities for continuous process improvement

Assist QA in creating Test Cases, and lead business partners through UAT/BAT testing

Responsible for managing sign-off of, and audit-ready traceability of UAT/BAT process and BA documentation for project work

NASBA, Sr. Product Owner (Compliance Services) 8/15-5/16

Primary owner of the IT relationship with a specific business unit or market’s senior and middle management.

Liaison between IT and the business unit, and a trusted advisor to the Compliance Service unit. Significant knowledge in subject matters pertaining to both IT and the business

Learn the business unit’s functions and understand the strategic business direction in an effort to identify opportunities for technology innovation

Guided the creation and delivery of the ongoing Strategic Information and technology plan for assigned business partners.

Primary point of contact for overall IT needs for Compliance Services. Responsible for prioritizing demand, project task, and bug maintenance for related tickets.

Created/Elicit Business Requirements for bug fixes and Enterprise Projects.

Identifies customer technology needs and growth strategies and use that knowledge of all the business’s IT demand to build out 1 to 5 year technology road maps

Help define strategic framework for each fiscal year and multi- year roadmap and direct IT strategy in support of the overall business strategy.

Provide regular updates on major strategic Information Services projects, business line priorities, business specific issues

Coach and encourage business stakeholders about the potential use of technologies that brings additional values to the business units

Proactively shares knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units.

Ensure that organizational and business related priorities are clearly and consistently communicated within their area of responsibility.

Manage internal customer expectations with respect to IT services, identifying gaps between customer needs and IT capabilities, and work to find innovative solutions to those gaps

Leads business and technical teams in defining business needs and implementing innovative solutions that meet business objectives or create new business opportunities through the effective use of technology.

Represent and communicate business unit management’s IT Technology needs to IT department

Collaborate with IT senior management, middle management and teammates to ensure corporate, business unit and IT objectives are aligned and being met

Provides leadership and direction to the IT Business Alignment Team

Provides oversight of the business unit’s Investment Project Portfolio

Ensure appropriate communications of new development projects and/or programs to business unit and IT

Manage and support established governance processes to ensure all demand for IT is recognized, approved and prioritized by business unit

Other duties as assigned

WILLIS GROUP HOLDINGS, Lead Business Analyst 11/13- 8/15

Quickly understand Willis issues and data challenges of client’s organizations within the industry.

Identifies client organization strengths/weaknesses and suggests areas of improvement.

Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.

Develops functional specifications and system design specifications for client engagements.

Assist in the scoring and design of Request for Proposal documentation to elicit vendor response.

Managed direct relationships with third party vendors and off-shore development teams, created communication channel, and project review for management.

Led projects throughout cross-functional units which were an average of 1-4 million dollars in total project budget.

Assist in technical writing of test cases for testing requirements.

Coordinate status reporting to upper management and PMO.

Assist in testing efforts with QA team to assure gaps in coverage when needed.

Ability to manage all phases of the SDLC of a project with little to no supervision.

Assist PM in budget and scope of project to avoid overall project scope creep.

Develop WBS to assure resource and timeline for proper budgeted hours dedicated to projects.

Balance multiple projects simultaneously and timelines to assure alignment with PMO schedule.

Assist Business Engagement with project Business Case and strategy to accomplish project deliverables.

Assist Product Owner with Corporate initiatives and overall business strategy.

FEDEX SERVICES, Sr. Business Analyst/Project Test Lead 10/06-11/13

Act as liaison in all phases of the software life-cycle using Agile testing methods, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting between extended test groups.

Manage above threshold projects which reach GPAT minimum of 3.2 million dollars of expected cost analysis with an ROI of 34 million dollars within 5 years.

Lead and mentor team of junior level Business Analyst to assure project timelines and accuracy.

Project Lead handling multiple projects from scoping/estimations till the launch phase using SDLC methodologies.

Led planning through cross-functional teams in JAD sessions, analysis development, test inspections, and other project meetings throughout product life cycle.

Capture user stories for Product Backlog

Work with Design team to assist in creation of screen mockups

Participate in software requirements definition, systems design and accomplish integration systems acceptance testing for end users.

Develop Test Plans/Strategy, High-Level Scenarios, Test Cases/User Cases, Test Scripts/Data using SDLC methodologies.

Coordinate and communicate end user needs for the system to the system developmental team.

Manage the Quality Center tool that encompasses project test data and system defect management.

Assist team members with implementing new testing tools and procedures to improve testing.

Participates in monitoring the end-to-end revenue and interfacing system stream to ensure revenue integrity, accuracy and completeness.

Document systems functions and business process flows with SharePoint/ FedEx Purple Hub.

Create business and system wire frames using SnagIT, Visio, and IRISE framing tools.

Status Reporting to MD/VP level leadership of revenue systems, control outages and suggest solutions to bring systems back into functional compliance.

Technical writing of test cases that act as core foundation for testing requirements.

Manage environments for Oracle GUI’s, .Net development, Java coding, and FedEx applications and technologies.



BS: Management Information Systems-Data/Telecommunications, 6/2004


Software: MS Word, Works, Excel, PowerPoint, Access, Project, Active Directory (Role Access Management), PeopleSoft, Nexus, Epic, Visio, IRISE, SharePoint, Survey Renewal Tools, Microsoft Quality Center, WINS, EPIC, SnagIt, CRM, Agile, Waterfall, Hybrid

Operating Systems: MS Windows 9x/2000, MS Server 2003, XP

Hardware: All Apple, Dell, and HP Laptops, Lexmark Prodigy Printers, 2348 and + Zebra

Protocols: TCP/IP, FTP, Apple Talk

Databases: SQL, Oracle

Certifications: Apple Depot, Apple Certified Support Professional (ACSP), A+, CBAP Certification in progress, Dale Carnegie Training 2010

REFERENCES Available upon request

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