Quality Control Front Desk

Robin P Pugh

New Albany, OH

*******@*****.*** 614-***-****

Work Experience

Accounting Support

Fraternal Order of Eagles—Grove City, OH—October 2023 to June 2025

Sorted and delivered mail

Coded, batched and ran tapes for incoming checks

Completed forms for funeral benefits

Audited check data reports for accuracy

Worked in company store pulling orders, stocking and conducted annual inventory

Collated, filed and purged Invoices

Contract Work

Quantum Health—Dublin, OH—June 2023 to October 2023

Sorted, scanned and delivered mail

Replenished office supplies throughout the building

Created FedEx and USPS labels for packages

Front desk receptionist

Administrative Manager

Universal Builders of America—Westerville, OH—July 2020 to October 2022

Booked & paid for hotels for sales team and quality control workers

Coordinated, expensed and reconciled monthly lodging needs for sales and quality control teams

Communicated with insurance companies to verify what funds were dispersed and at completion sent final invoice

Expensed job materials, reconciled receipts with correct open job files

Welcome calls to new homeowners/contracts, reviewed the contract and the deposit due

Registered Owens Corning Shingles warranty for the homeowner and purchased it once the account was paid in full

Gathered credit card receipt and reconciled them at the end of the month from the quality control team members

Added new homeowners into T-Sheets so when work is being performed at their location the quality control team can log their time

Kept birthday and phone list updated

Made files for the salesmen/ladies to hand out to potential homeowners

Reviewed canvassers pay request and submitted it

Filled out deposit slip and made bank deposit when needed

Made shipping labels for USPS, FedEx and UPS

Paid by credit card any invoices so work could move forward and materials that needed to be picked up by workers

Created in an Excel program the time sheets for the commercial department from their program

Kept the filing room up to date

Followed up calls to homeowners regarding work completed

Scheduled work with homeowners and delivery of materials

Production Assistant

Feazel Roofing—New Albany, OH—July 2019 to March 2020

Processed contracts for roof, siding, and gutter installs to include work orders, order materials and prepared install packets.

Made welcome calls to homeowners, gave timeline on install and asked for deposit as needed.

Applied for permits from various municipalities.

Called homeowner with final details related to install and confirmed date.

Remote Biller and Patient Accounts Manager

Hines Chiropractic and Rehabilitation Clinic – Rogers, AR – April 2017 to July 2019

Billed insurance companies and resolved disputes

Posted payments to patient accounts and generated invoices as necessary

Worked with Attorneys and Claims Adjusters for Motor Vehicle Accidents

Transitioned patient accounts into new operating system ensuring credits and balances were moved

Office Manager

Hines Chiropractic and Rehabilitation Clinic – Rogers, AR – 2010 to 2016

Responsible for all office duties including answering phone calls, booking appointments and taking payments

Posted client payment and insurance payment to appropriate accounts, sent out invoices as necessary

Worked with Attorneys and Claims Adjusters to resolve settlement claims for injured patients

Managed all financial aspect of the office to include paying monthly bills, making deposits and reconciled daily payment activities

Transitioned office to new operating system to meet government requirements

Worked with a HIPAA/Compliant company to bring office policies up to date

Offsite Invoice Payment Specialist

Cass Information Systems Incorporated – Columbus, OH – 2001 to 2010

Keyed in required customer data by accurately interpreting a variety of source documents and coded information

Understood the fundamentals of the billing/payment process.

Understood Cass generic procedures and customer specific requirements

Planned workday by understanding and following all priorities.

Performed duties in accordance with proper time/quality standard routine.

Used organizational skills to ensure no lost or missing bills.

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