Financial Aid Business Administration

TAMMY A. RADICH

**** *** ***** ***** ********, OH 43026 614-***-**** *********@*****.***

EDUCATION

BACHELOR DEGREE IN BUSINESS ADMINISTRATION 2002 FRANKLIN UNIVERSITY

Major: Business Administration

SKILLS /ABILITIES / RECOGNITIONS

Microsoft Office Proficient, Word, Excel, Outlook, PowerPoint, Access, McKesson (HBOC), HFP, Midas, QMS, CareConnect, Enterprise Health (EMR)

Ability to adapt to various computer applications

Extensive knowledge in medical insurance billing, denial management, and all areas of business administrative practices

Received a “Right Choice Award” for Systemness during the Revenue Cycle Grady Series to Star Implementation in 2013

Nominated for the 2014 Prism Award for Excellence for the Care Connect implementation Project

Received orange ribbon for Perfect Attendance

EXPERIENCE

Ohio State University

FINANCIAL AID SPECIALIST 2023 – PRESENT

Provides counseling and administrative assistance in the Eligibility, Analysis and Operations area in Student Financial Aid (SFA) for undergraduates, graduate and professional students within the Office of Strategic Enrollment Management (OSEM).

Counsels students, families, and other users regarding financial aid. Verifies eligibility of aid. Awards and revises financial aid packages. Awards Private Loans if eligible. Processes, approves and denies appeals.

Monitors student accounts. Assures compliances with federal and state regulations, in addition to university policies and Completion of several FASFA and NASFA online Trainings for ongoing processes/guidelines.

BUCKEYELINK COUNSELOR 2022 – 2023

Contact person for students and families for various requests

Resolves issues involving payments, refunds, financial aid, late fees

Assists in managing Buckeye Link emails, phone calls and face-to-face contact with students

Works closely with other departments such as Bursar’s office, Registrar and Financial Aid

OhioHealth

INFORMATICS ANALYST 2015 -2022

Works closely with employers to build a customized rewards program based on their health plan

Collect and upload all biometric results into the web portal (powered by WebMD)

Upload all eligibility files in Webmd portal

Provide a detailed incentive file based on the client results showing any strengths and weaknesses with recommended programs available

Create monthly downstream financial data report for several care sites and workhealth clinics

Run reports showing stats such as registration rates, goals completed, and individual rewards earned

EMPI DATA ANALYST 2009-2015

Research and resolve all data issues affecting patient care and safety that deem fraudulent or incorrect

Merge all duplicate medical records with upcoming appointments for five physician practices in CareConnect

Completed Chart Correction Training and communicates with physician offices regarding corrections

via In-basket messages

Creates, distributes, and resolves all “Service Now” Tickets with requests for any document corrections, securing or

merging patient records all within OhioHealth systems

Takes the appropriate steps to correct all paper and electronic medical records in numerous databases

Analyze and test patient data from all OhioHealth Source Systems in order to clean up and eliminate medical record duplicates prior to the Epic Go

DATA ANALYST/APPEALS & DENIALS 2007-2009

Manages daily Outpatient denials for RMH, OhioHealth Neighborhood Care Centers, and Worker’s Compensation Claims

Analyze the Financial Class “Y” Denial Report looking for any patterns or trends from each Insurance company and provide

resolution

Appeals all denials for medical necessity with clinical documentation received from ordering physician offices, ORB and

HPF

Contacts Insurance companies for claim status and resolution.

Enters all denials and reports the status in QMS and Midas

AR FOLLOW-UP/PAYMENT VARIANCE ANALYST 2000-2007

Analyze all payments from various insurance companies and purse any differences based on the contracted rate

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