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Engineering Customer

Location:
Chennai, Tamil Nadu, India
Posted:
March 11, 2020

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Resume:

CAREER OBJECTIVE

To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable me as a fresh graduate to grow while fulfilling organizational goals.

BASIC ACADEMIC CREDENTIALS

Qualification

Board/University

Year

Percentage

B.E (Computer Science Engineering)

Kings Engineering College

2011-2015

71.9%

HSC

Christ Matric Higher Secondary

school

2011

60.5%

SSLC

Christ Matric Higher Secondary

school

2009

68%

TECHNICAL EXPOSURE

Attended workshop in the topic of NS2 Simulator

Attended workshop in the topic of Android

IT PROFICIENCY

Languages: Good knowledge in C++, C.

Good knowledge in Networking

General and graphic application: HTML, Photoshop PS6

Microsoft Office(Windows &Mac)

Knowledge in video editing software Movavi,Final cut pro X

Knowledge in audio editing software Logic pro

WORK HISTORY:

Current Company:

Company Name: One Touch Enterprises Feb 2017 To Feb 2020

Designation: Manager- Operations

Website: https://www.cargreetings.com/

Creating greetings exclusively for the automotive industry, increase customer satisfaction, enhance delivery experience and reduce customer complaints.

Daily Operations: To ensure the daily functioning of a department or group of employees.

CRM : Experienced in Customer Relationship Management

Clients like Mercedes Benz, Maruti,Hyundai, Volkswagen,Honda,Mahindra etc..

Roles And Responsibility:

Leadership:

Ensuring company policy are followed.

Handling a team report(Sales & Production).

Incharge of quality.

Following with CRM's for payment and any queries regarding orders.

Decision making

Ensuring mistakes and errors from the production team.

Recruitment:

Hiring a new person from nakuri portal.

Training a team to work with software(logic pro &Photoshop)

Developing new employees.

Documentation and background verification to be done.

Organization:

Ensure product quality and availability.

Providing leadership and direction to all employees

Drafting documents and answering calls.

Maintaining Attendance and late record.

Key account Management with the customers (Couier tracking, invoice generation, payment, receivables, issue resolution )

Previous Company:

Company Name: Inesh Management Consultancy June 2016 to Jan 2017

Designation: HR Recruiter

Roles And Responsibility:

Contacting Candidates, Following-up with candidates, and managing candidate pipeline.

Scheduling interview, briefing and debriefing candidates before and after interviews.

Maintaining timely documentation of all conversation with candidates within our internal database.

Assisting in generating leads from conversation with candidates.

Previous Company:

Company Name: Kochar Info Tech, Chennai May 2015 to May 2016

Designation: Technical Support Executive

Roles and Responsibility:

Need to resolve the Customer complaints and technical queries related to the product.

Acted professionally and patiently when addressing negative customer feedback.

Provided Basic Hardware and Network Troubleshooting to fix the customer issue.

INTERPERSONAL SKILL

Ability to rapidly build professional relationship and set up trust.

Confident and Determined

Ability to cope up with different situations.

Quick learner.

Positive attitude.

Good Communication.

Active listener.

Creativity .

PERSONAL DETAILS

Father s Name :- T.Rajagopal

Permanent Address :- No.145 A Raja Street Padi Chennai-600050

Date of Birth :- 30thJuly 1994

Language Known :- English & Tamil

Marital Status :- Single

Interest & Hobbies :- Internet browsing,Listening music, Playing Badminton

DECLARATION

I hereby do declare that the above information is true to the best of my knowledge.

Yours Faithfully

Place:

R.Ponjanaki

Date:

R.Ponjanaki

B.E Computer Science Engineering

Contact No : - 960*******

E-mail :- adb8zd@r.postjobfree.com

Present Address:

No: 145 A Raja Street,

Padi,

Chennai-600050.



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