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Manager Customer Service

Lagos, Nigeria
February 28, 2020

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**, ****** ******, ******* ******, Ikoyi, Lagos, Nigeria

(+234) 090******** Profile: Resourceful, keen Management Consultant with more 15 years experience in “five star” business services & consulting firms in Canada, United Kingdom, Liberia and Nigeria. Aiming to give tangible and intangible value to organisations & clients for achieving purpose, while developing self. CORE COMPETENCIES

Information Analysis

Business Planning

Process Design

Project Management


Team Building

Interpersonal Skills

Strategy/Strategic Planning

Business Model Analysis

Communication Strategies

Business Process


Time Management

Problem Solving

Microsoft Office Packages

Interpersonal Skills

Workflow Optimisation

Relationship Management

Supervisory & Delegation Skills

Creative & Innovative


Jumbee Limited/ Jumbee Salt Limited General Manager (Operations) May 2014 – Till Date Key Responsibilities / Achievements:

Supervises other managers and staff

Coordinate business operations

Develop business strategies and goals

Work directly with clients

Develop and oversee operating budget

Set department division goals based on company’s plans

Make presentation to top executives staff

Oversee all human resources functions

Develop new goals, mission, marketing strategies and business opportunity

Write reports on business operations

Participate in marketing events

Mentoring KPN code of ethics and rules

Create and manage customers value plan, share and value opportunities First City Micro Finance Bank Sinkor, Monrovia, Liberia Head of Operations Apr 2011 - Mar 2014 Key responsibilities / Achievements:

Prepared budget for Board approvals and implement after approval

Prepared strategic plans and execute after approval

Managed and develop key partnership with financial institutions, marketers and universities

Created new business ideas, vision and mission on bank activities

Performed detailed review of procurement function and processes

Identified key processes to be outsourced based on Bank’s requirements

Supervised all operations

Minister of State for Finance, Nigeria Technical Assistant to Minister of State for Finance Aug 2007- May 2010 Key Responsibilities / Achievements:

Writing the Minister’s Speech

Attended meetings and activities with and on behalf of the Minister

Assisted the Minister on economic policy both Home and Aboard

Accessing/working of files of both Private, Public Ministries and Parastatals for the Minister

Provided information and research on policy matters

Researched information for the Minister of State Jumbee Limited/ Jumbee Salt Limited Operations/Marketing Manager Dec 2003– Aug 2007 Key Responsibilities / Achievements:

Improved the operational systems, process and policies in support of the organizations mission

Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals.

Oversee short and long-term financial and managerial reporting

Executed segmentation to ensure alignment with objectives, targets, test plan; campaign creative; fulfilment; and training as needed.

Drive improvements to project management and segmentation execution thru processes and tools

Tracked and report on budget for assigned programs

Worked and interacted with various levels of the Organization

Create and maintain discussion with key clients, corporate bodies, contractors and identify new business opportunities

Responsible for selling activities with KPN's objectives Rogers AT&T, Toronto, Canada Customer Service Supervisor Nov 2001-Sept 2003 Key Responsibilities / Achievements:

Promoted company and staff in a positive manner at all times when dealing with subordinates and others within and outside our organization.

Implemented and maintained incentive programs to motivate representatives.

Meet quantity and quality goals as assigned.

Monitored and evaluated representatives.

Maintenance of all time and attendance reports for assigned employees.

Coordinated paperwork as needed between various inter-company departments. Net Communication Limited London, England Area Supervisor Dec 2000-Aug 2001 Key Responsibilities / Achievements:

Supervised hourly to ensure requirements target are met.

Coached and reinforced all company safety policies and practices.

Worked with employees to try to reduce the amount of re-work that is generated.

Monitored and controlled product and services usage and losses for all assigned lines.

Maintained an accurate services inventory.

Retained line efficiencies for all assigned lines, as compared to established standards.

Maintained services cleanliness on a daily basis and keep the "Master Sanitation Schedule" up to date to ensure that we meet customer and internal expectations.

Performed all other duties as requested by Supervisor. EDUCATIONAL QUALIFICATIONS

MBA- Master in Business Administration - Business School Netherlands, Netherlands 2012 PGD Management and E-Commerce - London School of Commerce, London, UK 2003 Foundation Course (A levels) Business Studies - Bellerbys College, Hove, UK 1995 Senior Secondary Certificate Examination- Igbobi College, Yaba, Lagos 1993 ADDITIONAL SKILLS / QUALITIES

Goal orientation, creative / strategic thinking and problem solving

Leadership & teamwork proficiency

High Emotional Intelligence Quotient, adaptability and networking capacity


References Available On Request

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