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IT Business Analyst

Phoenix, AZ
February 27, 2020

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ELYSIA MARTIN * TEMPE, AZ * 480-***-**** *


* ***** ***** *********** ********** and technical IT specification development Project management Business and systems process discovery and analysis QA and UAT test plan development and execution Communication management and relationship building Data analysis including queries and reports Business requirement discovery and documentation TECH TOOLBELT

Microsoft: Windows 10 Office - Word, Excel inc CSV w/ Notepad++, PowerPoint, OneNote, Outlook, OneDrive, Skype for Business, SharePoint, web versions of desktop Office Visio Google: Drive, Gmail, Docs, Sheets, Slides Browsers: IE, Edge, Chrome, Firefox Oracle PeopleSoft – PeopleSoft Tools, PS Query (SQL) Salesforce Snagit Instant Messaging: Slack, Trillian, Pidgin – AIM, Yahoo!, GTalk, Facebook, Jabber, LinkedIn

File Transfer Protocol (FTP) XML Adobe Acrobat ServiceNow Atlassian inc Trello, JIRA, Confluence TFS - Azure Dev Ops EMPLOYMENT EXPERIENCE

Senior Business Analyst BGRS Phoenix, AZ May 2019 – Nov 2019 (contract) Responsible for discovery, capture, documentation and communication of business requirements and system functionality for custom web application and software technology to support global mobility solutions for a global relocation services company. Work with members of IT delivery team and various stakeholders inside and outside the organization on system enhancement releases and high visibility client-facing technology project. Focus on creation of detailed business requirements, process flow models and diagrams, functional and technical specs and end-user documentation.

Business Analyst ICM Document Solutions Phoenix, AZ July 2017 – Aug 2018 Elicited, articulated and documented high-level and technical requirements for clients within Agile/Scrum SDLC. Focus on capturing business need and managing ongoing relationships with clients to drive satisfaction with ICM. Coordinated project delivery by participating in design reviews to communicate systems designs and validate proposed solutions. Focused on driving development and design for paperless document solutions by interfacing with client stakeholders, subject matter experts, and internal quality assurance, development and management team; key point of contact between business stakeholders and internal software engineering teams. Change analyst supporting proprietary business systems for ICM and clients.

Support Technician, Information Technology Services Salt River Project (SRP) Tempe, AZ Dec 2016 – May 2017 (contract) Support tech for enterprise Unified Messaging and Voice at SRP utilizing Skype for Business expertise to upgrade all SRP facilities to VOIP softphone platform with instant and video messaging, and remote meetings; data collection and reporting of VOIP softphone and desk phone solutions; providing client-side support for SRP messaging and telephone technologies. Business Analyst Associate Arizona State University Tempe, AZ Nov 2013 – Jul 2016 Business Analyst in the Development department of the University Technology Office focused on the implementation of infrastructure technology solutions for university students. Involved as an analyst as technology projects driven by an Agile and Waterfall SDLCs for the Starbucks College Achievement Plan, an educational partnership between Starbucks and ASU Online. Involved as an analyst supporting technology solutions for transfer student initiatives with the University Provost Office, for enhancement of financial aid solutions for the University Scholarships Office, and in support of Salesforce and PeopleSoft enterprise systems delivery for student service initiatives. Client Relationship Manager Regent Education Frederick, MD (Remote) Jun 2012 – Nov 2013 Business Analyst, Project Manager and Quality Assurance Engineer for turn-key SaaS financial aid management software solutions company; management of client relations for western United States region. Within Agile and Waterfall SDLCs, I evaluated client business processes, uncovered areas for improvement, developed and implemented technology solutions for clients building financial aid infrastructure within a larger business model. Responsible for ongoing review, integration and implementation of IT business systems used to solve functional workflow issues. Director of Student Finance Remington Colleges Tempe, AZ Jul 2009-Jun 2012 As Director of Student Finance for online campus of Remington Colleges: responsible for development and implementation of financial aid policies and procedures, and oversight of customer service for online students provided by 4 financial aid team members. Promoted to Director of Student Finance from Student Finance Associate position.


Bachelor of Arts, Literature 1998 University of California, Santa Cruz Writer, Student Newspaper Best Developing Writer at Cowell College, 1993 Outstanding Development, Senior Thesis at Cowell College, 1998

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