Resourceful and dynamic professional providing strategic Project Management, Operations and Supply Chain Management experiences to private sector, military, government agencies, and non-profit organizations. Successfully partners with internal and external stakeholders to provide effective leadership and teamwork within a fast-paced and competitive environment. Promotes a workplace that is shaped by safety, quality, excellence, diversity, and mutual respect. Diligent and team-oriented with a demonstrated ability to initiate, communicate, and build collaborative partnerships at all levels of the organization linking business objectives with project management. Recognized as a team leader and member who manages projects and resources to achieve extraordinary results while providing excellent customer service. Ensure smooth business operations by following projects from conceptualizing phase to completion, including incorporation of customer needs, professional customer service and technical support. Successful in coordinating projects to improve safety, quality, schedule, and profit goals. Areas of expertise include:
●Project Management, Operations, Project Support
●Project Administration, Purchasing, Sales & Marketing
●Planning, Initiating, Vendor Management
●Project Review, Status Reporting & Closing
●Strategic Execution, Compliance & Audit
●Organizing, Monitoring & Controlling Resources
●Building Collaborative Relationships
●Customer Satisfaction & Program Management
EDUCATION & CERTIFICATION
Certification in Internal QMS Auditor Training Course (ISO 9001) 2011
Certification in Project Management Fundamentals (PMP) Course 2011
Certification in Transportation & Logistics (CTL) Cohort Program 2010 Coggin College of Business, DCE
Certification in Lean Supply Chain Management 2010
University of North Florida, Jacksonville, FL
Bachelor of Science (B.S.) Industrial & Systems Engineering (Major), Management and Sales (Minor) College of Business
University of Florida, Gainesville, FL
Home Depot (Home Services), Jacksonville, FL 2018-Present
Support the Sales Design Consultant, Branch Marketing Manager, and Sales Manager with a primary responsibility of sales and marketing of specific Home Service Installation programs within the assigned Home Depot stores. Drive awareness of the program while presenting product information to homeowners and customers. Pre-qualify the customer and schedule in home consultations with a general focus on renovations and home improvement.
Selected accomplishments at Home Depot include:
●Act as a project specialist creating shareholder value, building customer relationships, and making presentations to reach multiple audiences.
●Achieved the top net sales volume in Home Depot Interiors (HDI) for May 2018 and HDE for Dec 2018 for the Jacksonville region.
●Directly contributed to the Jacksonville region achieving 2nd place nationally in Home Depot Exteriors (HDE) and Home Depot Interiors (HDI) sales for June 2018.
GE Company, Jacksonville, FL 2015-2017
Project Services Associate / Project Manager
Supported the Operations Manager and Director of Project Management with a primary responsibility of order entry and management of project orders which includes managing the project kick offs, metrics and milestone meetings as well as providing written and verbal project updates to customers. Support customer purchase orders by managing key information relating to orders into ERP & SAP system.
Selected accomplishments at GE include:
●Act as a customer advocate and project manager utilizing my operations and project management skills while working with internal and external stakeholders for the completion of customer’s orders. Execute time sensitive and detailed tasks requiring prioritization and follow up to ensure the orders, milestones, metrics and billing are accountable in the contractual agreements.
●Accomplishment in the achievement of project priorities for Flow & Process Technologies Valve Projects in the matrix team.
●Successfully organize access, orchestrate priority tasks, manage risks, resources, milestones, and deliverables in the projects.
LEXICON, Jacksonville, FL 2013-2014
Global Mobility Consultant
Supported the Manager and Director of Global Client Services with a primary responsibility of program management such as records keeping, resource coordination, scheduling, ensuring compliance with the policies and standard business practices, and counseling on activities necessary to affect a successful global relocation and assignment for associates of corporate clients. Support client data integrity goals by entering key information relating to assignees, the service provider network, and client communications into the CRM program.
Selected accomplishments at LEXICON include:
●Act as a coordinator, program manager and liaison utilizing my project management and collective skills while working with different integral providers for the completion of the client’s successful move. Execute time sensitive and detailed tasks requiring prioritization and follow up to ensure the respective providers comply with all of the correct procedures as outlined in the contractual agreements.
●Resolve outstanding housing rental issues with the Departure Services Provider for corporate client’s files through adherence to compliance or recommending the client to take the necessary legal actions while obtaining and submitting proper documentation of all financial transactions.
●Recommended changes to the “Lease Agreement” documents so that they could be viewed by all parties involved in the assignees relocations and added enhancements to the “Lease Termination” section in the LLG portal after analyzing the existing processes and seeing a need for improved efficiencies.
BAE SYSTEMS, Mayport and Jacksonville, FL 2010 to 2012
Supported the Project Manager, Program Manager, Director of Operations and Sponsors with projects assignments to include delegated responsibility for safety, quality, schedule and profit goals within the project scope and assigned projects. Analyzes schedule, specifications, contractual requirements, production procedures, information providing progress and forecasts to management, identifying variances to project plan that may need immediate management attention.
Selected accomplishments at BAE Systems include:
●Advised Project Manager, Program Manager and Sponsors on aspects of production operations, to include job status, production problems and promoting safety initiative that achieved 98% percentile status and resulting in receiving one of the “Top 3 Safety Awareness” recognition and monetary award from BAE Systems health and safety division.
●Identified and obtained written approval for contract change orders. Monitored and verified job progress and expenditures to include writing and issuing requisitions for purchase orders and / or rental of all project related material management and subcontractors with subcontracts and purchasing buyers.
●Successfully lead execution administration, logistics and operations of projects under contract as delegated by Project Manager with excellence in customer service.
●Collaborated with stakeholders, responsible for keeping diverse portfolio of projects on-time and on schedule, highly successful project value $13M, participate and facilitate meetings that build positive relationships with customers.
●Reviewed contractor work specifications to ensure design, technical and quality requirements are met, and availability work package to ensure that all required work is included in the work item specifications for execution of work.
●Tracked and reported production status to customer, management and coordinated with all craft management to ensure quality work is completed in accordance with planned specifications and schedule.
●Wrote and audit contractors or vendors documentation Work Authorization Forms, review billing, invoicing, process project reports.
●Reported Near Misses, wrote Condition Found Report (CFR) and internal Corrective Action Requests (CAR) for recommendation, approval submittal and achieved 99% participation rate for personnel involved.
●Assisted in the data collection, data entry in SharePoint, Excel and development of new metrics, Key Performance Indicator ('KPIs'), and measurement tools to compile, track, and analyze data for IT Department to work and support on current and future improvement requests to IT Department for the implementation of new SharePoint MSMO Tracking System with a focus on SDLC and QA improvement.
●Worked with Quality Assurance (QA) to ensure projects in regulatory compliance with standards, rules and regulations to include research, administration, interviews, inspections, and auditing.
●Received recognition for providing excellent service to Government and Military customers including USS INDEPENDENCE LCS-2 by ship coin award and a written note of commendation from Commanding Officer (CO), Cmdr. Gerald Olin on April 2012.
LEE COUNTY BOARD OF COUNTY COMMISSIONERS,
Fort Myers, FL 2003 to 2008
The Development Services Division provides administrative review and issuance of development orders for site work activities for all commercial, industrial, multiple family developments and residential subdivisions located in the unincorporated areas of Lee County.
Development Review Representative
Supported the Project Manager, Development Services Manager and Director of Community Development by reviewing various aspects of project management, customer service, and quality assurance. Analyzed and monitored projects through implementation for compliance to the policies, procedures, and requirements derived from specified project plans, timelines, team members, and other resources.
Selected accomplishments at Lee County Board of County Commissioners include:
●Kept a broad and varied portfolio of projects on-time, prepared due diligence, and facilitated informal meetings.
●Interpreted and applied laws, regulations, policies, standards, and procedures to specific county issues.
●Reviewed various contractual developments and technical proposals, approving all courses of action.
●Analyzed data, policies, plans, and processes to identify any problem areas, discrepancies, or trends.
●Accommodated time sensitive requests from customers that ensured quality service levels were maintained in meeting deadlines.
●Balanced the training of new employees, while still providing direction and solutions to customers on a daily basis.
●Exceeded expectations in organizational planning, scheduling, and the timely completion of priority projects.
●Received favorable feedback about work accomplishments and interpersonal skills in relation to my work activities and leadership.
ALLIED APPRAISERS and CONSULTANTS,
Fort Myers, FL 2003 to 2003
Identified and obtained key market data. Analyzed and evaluated information and proposals with specific requirements for commercial and residential real estate projects relating to appraisals and consultant work which involved legal matters with a continuous focus on improving future processes and procedures. Analyzed comparable properties sales and rentals, reviewing information collected for accuracy.
Selected accomplishments at Allied Appraisers and Consultants include:
●Developed Market Area Map, Site Location Map, and Comparable Land Sales Map for appraisal reports.
●Researched and extracted information from files, documents, reports, publications, recordings, and other materials.
●Obtained and compiled surveys, site location drawings, site plans, proposed site plans, plan maps, building elevation drawings, and floor plans for commercial and residential development appraisal reports.
FLORIDA POWER and LIGHT (FPL),
Naples, FL 2001 to 2003
Project Designer II / Customer Project Manager
Worked in preparing, estimating, designing, and coordinating work orders in areas such as project management, customer service, quality assurance, research, analysis, preparation, estimation, planning, and coordination. Analyzed policy, plans, and processes to identify problem areas, discrepancies and trends while providing feedback and proposals for action.
Selected accomplishments at FPL include:
●Ability to make decisions, negotiate, and acts independently within area of responsibility.
●Participated in team meetings to solve issues on projects and pursue priority jobs that were to be contracted.
●Ensured design compliance met company specifications. Planned and coordinated with builders, homeowners and contractors to help meet the individual requirements and goals of set projects so that the labor force could successfully execute the proposed utility and lighting facility design with best in class customer service while adhering to strict time tables and schedules.
COMPUTER SKILLS Service Connect, ERP, SAP, Smartsheet, Microsoft Office Professional, Microsoft Word, Microsoft Project, Excel, PowerPoint, Outlook, Access, Adobe Acrobat, AS400, SharePoint, Cost Point (Oracle Financial Applications), Deltek (client / server project focused ERP), Ship Repair Electronic Procurement (SREP), Navy Maintenance Database (NMD), Automatic Work Requests (AWR), Internet Explorer, VP Planner, Lotus Notes, Data Warehouse, VISIO, Geographic Information System (GIS / Mapping), Workforce Management, Introduction to SQL, CRM program.