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Customer Care Graphic Designer

Location:
Kenya
Posted:
September 17, 2019

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Resume:

MERRINDA SONGA

Mobile: +254-*********

E mail: adadf3@r.postjobfree.com

Customer Care

Customer care experience, Looking forward, to acquire a challenging career with a solid company

that will enable me to utilize my acquired knowledge and skills to provide and build a positive

development in the company as I commit to its objectives and deliver as required.

PROFESSIONAL EXPERIENCE

Call Centre International Kenya March

Customer Care Agent:

2019. Aug 2019

Ribway Cargo Airline: Aug

Flight Operation Officer

2017 Jan 2019

Receptionist: Kenya Aeronautical College. May 2015 2017

Social Agent (Attachment ) : Ministry of Labour,Social OCT –DEC 2014

Security Services

2009– 2012

Graphic Designer and Customer Care : Key D Records

Merchandising Clerk: African Apparels EPZ Kenya Ltd

2006– 2007

KEY SKILLS & KNOWLEDGE

• Excellent Customer care skills

• Excellent Interpersonal skills

• Good communication skills

• Posses’ computer skills

CAPABILITIES

Customer care Agent

Customer data entry using CRM and ATLAS software.

Provide outstanding customer service to improve customer satisfaction and relationship.

Identify customer needs provide service within agreed service level.

Maintain competent understanding of company products their function and alternatives.

Handle and resolve customer complaints/inquiries via phone in a timely and accurate manner.

Advice customers on price and products in response to customers’ requests.

Maintain an inventory of customer’s sale order and invoicing records.

Flight Operation Officer

• Conduct quality spot checks to ensure compliance with safety and security procedures and service

standards

• To ascertain efficient procedures and best practices in document verification are implemented in order to

minimise risks to the airline without compromising on customer service

• To maintain a good relationship with other airlines and airport stake holders to facilitate the smooth

operations

• General Fight planning and Crew scheduling

• General office Engagement and Records control

Receptionist.

• Directs visitors to the appropriate offices.

• Answering telephones and directing the caller to the appropriate person.

• Coordinate the pickup and delivery of mails.

• General office administration and Admitting new students

Social Agent

• Solving of disputes arising from community based organization and self-help groups

• Identification and notifying the office on fake certificates

• Registration of self-help group and community based organizations

• Renewal of certificates

• Organizing and attending team meetings and Supervision of groups elections

• Receiving, verification of person with disabilities and Targeting older persons

• Keeping both manual and electronic records and databases up to date.

Customer care and Graphic Designer

• General office administration

• Maintaining accurate clients’ records and general follow up

• Graphic designer

Merchandising Clerk

• Making and follow up of daily production report and updating the entire Management team on production

progress

• Assisting the merchandising team in planning for new styles and orders.

• Preparing production for sell and approved trim and fabric for sell and distribution of the same to Quality

Assurance Dept., production department and Warehouse.

EDUCATION

FLIGHT DISPATCHER 2016 2017

Kenya Aeronautical College

Diploma in Social Work and Welfare.

Kenya Institute of Social Work and Community Development 2013-2015

Graphic Design

St. Monica’s Computer College

2007-2009

Kenya Certificate of Secondary Education: Grade C-

Arap Moi Girls Shibuye 1998– 2001

Kenya Certificate of Primary Education: 63 points

St. Teresa’s Isanjiro Primary School 1987– 1997

PERSONAL DETAILS

Nationality: Kenyan

Date of birth: 19th May 1983

Language: English, Swahili. Luhya

REFERENCES

Elizabeth Omulabu

Human Resource CCI Kenya

+254-***-***-***

Nairobi

Thomas Karisa

Accountable Manager

Ribway Cargo Airlines

+254-***-***-***

Wilson Osiako

Marketing and Career Manager

Kenya Aeronautical College

+254-***-***-***



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