Customer Care Graphic Designer
Resume:
MERRINDA SONGA
Mobile: +254-*********
E mail: adadf3@r.postjobfree.com
Customer Care
Customer care experience, Looking forward, to acquire a challenging career with a solid company
that will enable me to utilize my acquired knowledge and skills to provide and build a positive
development in the company as I commit to its objectives and deliver as required.
PROFESSIONAL EXPERIENCE
Call Centre International Kenya March
Customer Care Agent:
2019. Aug 2019
Ribway Cargo Airline: Aug
Flight Operation Officer
2017 Jan 2019
Receptionist: Kenya Aeronautical College. May 2015 2017
Social Agent (Attachment ) : Ministry of Labour,Social OCT –DEC 2014
Security Services
2009– 2012
Graphic Designer and Customer Care : Key D Records
Merchandising Clerk: African Apparels EPZ Kenya Ltd
2006– 2007
KEY SKILLS & KNOWLEDGE
• Excellent Customer care skills
• Excellent Interpersonal skills
• Good communication skills
• Posses’ computer skills
CAPABILITIES
Customer care Agent
Customer data entry using CRM and ATLAS software.
•
Provide outstanding customer service to improve customer satisfaction and relationship.
•
Identify customer needs provide service within agreed service level.
•
Maintain competent understanding of company products their function and alternatives.
•
Handle and resolve customer complaints/inquiries via phone in a timely and accurate manner.
•
Advice customers on price and products in response to customers’ requests.
•
Maintain an inventory of customer’s sale order and invoicing records.
•
Flight Operation Officer
• Conduct quality spot checks to ensure compliance with safety and security procedures and service
standards
• To ascertain efficient procedures and best practices in document verification are implemented in order to
minimise risks to the airline without compromising on customer service
• To maintain a good relationship with other airlines and airport stake holders to facilitate the smooth
operations
• General Fight planning and Crew scheduling
• General office Engagement and Records control
Receptionist.
• Directs visitors to the appropriate offices.
• Answering telephones and directing the caller to the appropriate person.
• Coordinate the pickup and delivery of mails.
• General office administration and Admitting new students
Social Agent
• Solving of disputes arising from community based organization and self-help groups
• Identification and notifying the office on fake certificates
• Registration of self-help group and community based organizations
• Renewal of certificates
• Organizing and attending team meetings and Supervision of groups elections
• Receiving, verification of person with disabilities and Targeting older persons
• Keeping both manual and electronic records and databases up to date.
Customer care and Graphic Designer
• General office administration
• Maintaining accurate clients’ records and general follow up
• Graphic designer
Merchandising Clerk
• Making and follow up of daily production report and updating the entire Management team on production
progress
• Assisting the merchandising team in planning for new styles and orders.
• Preparing production for sell and approved trim and fabric for sell and distribution of the same to Quality
Assurance Dept., production department and Warehouse.
EDUCATION
FLIGHT DISPATCHER 2016 2017
Kenya Aeronautical College
Diploma in Social Work and Welfare.
Kenya Institute of Social Work and Community Development 2013-2015
Graphic Design
St. Monica’s Computer College
2007-2009
Kenya Certificate of Secondary Education: Grade C-
Arap Moi Girls Shibuye 1998– 2001
Kenya Certificate of Primary Education: 63 points
St. Teresa’s Isanjiro Primary School 1987– 1997
PERSONAL DETAILS
Nationality: Kenyan
Date of birth: 19th May 1983
Language: English, Swahili. Luhya
REFERENCES
Elizabeth Omulabu
Human Resource CCI Kenya
Nairobi
Thomas Karisa
Accountable Manager
Ribway Cargo Airlines
Wilson Osiako
Marketing and Career Manager
Kenya Aeronautical College
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