Desktop Support Software
Resume:
James C. Celestial
Blk ** Lot ** Canduman Housing Mandaue City
Cebu, Philippines 6001
Mobile No: 094********
Tel. No. (032-***-****
CAREER PROFILE:
Hardware and Software Troubleshooting
Basic Networking Skills
Knowledgeable in Microsoft Deployment Tool (Imaging Software)
Hardware and Software Support and Deployment
Knowledgeable in Photoshop, Illustrator and Premiere
Design Logos and Tarpaulins for Company Events.
CCTV installation and Maintenance
PERSONAL TRAITS:
Respectful
Self-discipline
The ability to prioritize task
Dedication and commitment to problem resolution
Detailed-oriented working style
The ability and willingness to communicate
Sharing knowledge to the team
Time management
PERSONAL DATA:
Birthday : April 21,1995
Birthplace : Canduman Housing, Mandaue City
Age : 24 years old
Sex : Male
Civil Status : Single
WORK EXPERIENCES:.
Clerk/Working Student
University of the Visayas Maritime Training Center
March 2014 – April 2016
Job Description: Performing day-to-day clerk tasks such as maintaining information files and processing paperwork. Observing, receiving, and otherwise obtaining information from all relevant sources. Keeping up-to-date technically and applying new knowledge to your job. Getting members of a group to work together to accomplish tasks. Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Encouraging and building mutual trust, respect, and cooperation among team members.
Technical Support/OJT
Innoland Compnay
March 2015 – May 2015
Job Description: Performing technical support tasks such as PC deployment, Software and Hardware Deployment. Maintaining the computer system and network alive. Install and Configure Computer System, diagnose hardware and software faults and solve technical problems.
IT STAFF
Mactan Rock Industries Inc.
April 2016 – August 2017
Job Description: Performing technical support tasks such as PC deployment, Software and Hardware Deployment. Maintaining the computer system and network alive. Install and Configure Computer System, diagnose hardware and software faults and solve technical problems. Editing Company Event Tarpaulins and Logos. Designs Website Layout and maintain and administer Company Email.
Desktop Support Engineer
Phil Data Industries Inc.
IBM-FLUOR
September 2017 - Present
Job Description: Addressing user tickets regarding hardware, software and networking using and ITIL software provided by the IBM Company. Walking customers through installing applications and computer peripherals. Asking targeted questions to diagnose problems.
ON-CALL IT Support
Aquapure Resources Inc.
October 2017 - Present
Job Description: Create Video presentations, graphics designs such as tshirt, Company ID, Signages and Tarpaulins for company purposes using adobe application. Maintains hardware and software including CCTV and computers.
EDUCATIONAL BACKGROUND:
Vocational : Call Center Academy
NC4(Java Programming)
: December 2016 – March 2017
: Rivan School of Technology
CCNA Training
February to March 2019
: January – March 2019
College : University of the Visayas
Bachelor of Science in Information Technology
S.Y. June 2012 – 2016
Secondary : Canduman National High School
Canduman Mandaue City
Graduated : S.Y. 2010 – 2011
Elementary : Canduman Elementary School
Canduman Mandaue City
Graduated : S.Y. 2005- 2006
REFERENCES:
Niño Ronel Ibañez Jerrit Ferrer
Deskside Lead Service Delivery Coordinator
International Business Machines Inc. FLUOR Inc.
IBM –FLUOR TGU Tower, IT Park
TGU Tower, IT Park Lahug Cebu City, Philippines 6000
Lahug Cebu City, Philippines 6000 099********
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