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Manager Mental Health

Portland, OR
September 07, 2019

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David W. Hooker

**** ** **** *** / ********, Oregon 97266

Mobile: 503-***-**** /

United States Citizen / Highest Grade: N/A

Veteran’s Preference: 10%


A US Naval Submarine Veteran with experience and training in behavior and cognitive intervention and coaching. An entrepreneur anticipating potential problems, using efficient, effective communications recommend solutions for client growth and safety.

Work Experience

Cascadia Behavioral Health 09/2017 - Present

Treatment Specialist 40 hours per week

13317 SE Powell Blvd Portland, OR $13.65 per hour

Stephanie Fisher/Program Manager – may contact 503-***-****

Provided monitoring and supervision for clients and assist clients with developing and maintaining structured activities in accordance to their Behavior Support Plan. Facilitate community meetings and structured activities and therapeutic inventions, supervision, and support in self-care, hygiene, as well as community resources. Facilitate and lead individual and group programs and meetings. Respond to crisis situations using program specific interventions, following emergency protocols and procedures for crisis intervention. Document and maintain clinical records assuring accuracy, compliance with all agency policies and procedures and local, state, and federal regulations. Make recommendations for treatment and skills training. Lead my team with Strengths Based Leadership skills for efficient team goals.

Verizon Wireless 02/2014 - 10/2016

Experience Specialist 32 hours per week

9740 A SE Washington St / Portland, OR $17.12 per hour

Steve Johnson / General Manager – may contact 503-***-****

Executed daily operations of the store while performing duties consistent with the culture of world-class customer service and experience by creating a welcoming and exciting store environment. Contributed to overall store performance by supporting daily business operations including selling technology solutions, stocking inventory, and processing customer transactions. Conducted duties in alignment with business objectives covering inventory replenishment, recovery, pricing, signage and merchandising. Introduced customers to the store, directed customer traffic and promoted store exploration. Demonstrated products to customers by delivering exceptional one-on-one coaching of product functionality. Ensure productivity standards are met and that performance reflects company’s vision.

Selected Contributions:

Ensured the needs of customers were met in a timely manner and quickly and completely resolved customer issues.

Wal-Mart 03/2004 – 10/2013

Cashier, Department manager, sales associate, Assistant Manager 50 hours week

4200 SE 82nd Ave. / Portland, OR Salary: $24000 / year

Jerome (GM) may not contact

Delivered strategic leadership by managing human resources staff development and store operations and training a top talented team of more than 50 employees. Recruited staff, conducted interviews, delivered coaching and evaluated staff performance. Processed payroll, processed leave of absence form and maintained employee records. Developed and motivated sales and operations team members to meet or exceed sales plans and elevate the customer’s experience. Oversaw merchandising, cash management, promotional displays, administrative and project support and accurate inventory control. Ensured occupational health and safety in compliance with OSHA regulations while administering safety inspections, implementing staff conflict resolution and implementing discrepancy resolution. Developed presentations and scheduled all executive-level meetings and travel while preparing biweekly time, expense, and travel reports and managing invoicing and billing processes.

Selected Contributions:

Contributed to achieving or exceeding financial goals by conducting in-depth business-development research and compiling results for review by proposal team.

Decreased operational costs by promoting assets and identifying opportunities to prevent shrink.

Bi-Mart Membership stores 05/2006 – 02/2007

Assistant manager-in-training 50 hours per week

Carol – may not contact 541-***-****

1030 SE Oar Ave., Lincoln City, Oregon 97367

United States Navy 06/1975 – 06/1979

Interior Communications technician IC3

US Submarine Force 3 times Dolphin qualified


Master of Arts

Anticipated Graduation, June 2020

Regent University

Bachelor of Arts

Graduated 1985

New Hope Christian College

Post-Bachelorette Education

Southern Oregon State College

George Fox University

Light University

Additional training and Certification

Conflict resolution

Personality and Coaching

Strategic HR Marketing and Management online training

Creative thinking

Counseling Military, Veterans and their Families.

Wal-Mart Management training

Cognitive Behavioral Therapy Certificate

Volunteer counselor – Adult and Teen Challenge.

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