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Customer Service Manager

Location:
New Haven, CT
Salary:
14-15,00 per hour
Posted:
January 10, 2020

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Resume:

KIM E. MILLER

** * ********* ****

Branford, CT *6405

203-***-****

Email: ada9j7@r.postjobfree.com

PROFILE: Extensive professional experience in a retail food/retail store industry with expertise in customer service management, cashier management, customer service, call center and food service assistance.

QUALIFICATIONS: ● Highly-focused, with a strict attention to detail and accuracy.

● Outstanding relationship management skills used to build and retain customer loyalty.

● Extremely flexible, with the ability to multi-task and achieve lean staffing.

● Strong advocate of teamwork, job excellence and continuous improvement. WORK EXPERIENCE:

2015-2017 WALMART,Branford, CT

CUSTOMER SERVICE MANAGER

● Serve in a customer service and cashier manager role.

● Supervise 20 cashier/customer service professionals.

● Perform control of cash dispersments and cash register set-ups.

● Handle end of day cash register balances.

● Interface with cashiers and customers to provide a positive patron experience.

● Function as a primary customer contact using product knowledge to serve in a consultative role.

● Establish positive customer relationships by functioning as a solutions provider.

● Effectively utilized visual displays to maximize customer appeal.

● Link inventory to customer preferences.

● Serve as a coach and mentor to develop high performance teams. 2013 – 2015 DOLLAR TREE, Cheshire, CT

ASSISTANT MANAGER

2011 – 2013 PERSONAL ASSISTANT/APARTMENT SALES

● Worked in a dual role as a personal assistant and sold apartment rentals. 2009 – 2010 WALMART,Branford, CT

SHOE DEPARTMENT MANAGER, CUSTOMER SERVICE

REPRESENTATIVE & CASHIER

● Responsible for diverse duties including sales, customer service and cashier.

● Ensured cash register was balanced at end of shifts.

● Handled troubleshooting of cash registers.

● Assisted with merchandising and visual displays to maximize consumer appeal.

● Functioned in a consultative role, linking store products to customer needs.

● Interfaced with customers to provide a positive patron experience. 2008 – 2009 STOP & SHOP, Branford, CT

DELI CLERK/CUSTOMER SERVICE (Part-time & Full-time)

● Prepared deli products to order for customers.

● Provided the highest levels of service excellence in a high traffic environment with a focus on aggressive sales

● Responded to customers’ and filled orders.

● Built customer loyalty through consistent customer service. KIM E. MILLER Page 2

(Resume Continued)

WORK EXPERIENCE: (Continued)

2008 – 2009 HOME DEPOT,North Haven, CT

LEAD GENERATOR

● Met and greeted customers entering store.

● Directed customers to product departments and areas.

● Informed customers of special sales and deals.

2006 – 2007 RAYMOUR & FLANNIGAN,North Haven, CT

CUSTOMER SERVICE REPRESENTATIVE

● Serviced walk-in clients in a showroom environment.

● Establish customer-focused partnerships by sharing equally in a positive customer experience.

● Provided recommendations to clients regarding furniture needs.

● Coordinated with shipping and receiving on delivery of orders.

● Processed and input orders into computer database. 2000 – 2005 VERIZON WIRELESS

CALL CENTER REPRESENTATIVE

● Coordinated the set-up of new accounts, as well as cancellation of accounts.

● Served as primary client contact, combining timely collection of payments with service excellence in order to retain customer loyalty.

● Tracked and monitored clients' payments onto corporate database and applied payments to multiple accounts, when applicable.

● Reviewed payments for accuracy and timeliness covering services. EDUCATION: GATEWAY COMMUNITY COLLEGE, New Haven, CT Completed Coursework in PSYCHOLOGY

STONE SCHOOL OF BUSINESS, New Haven, CT

Data Entry and Wordprocessing



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