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Manager Front Office

Location:
Manama, Bahrain
Salary:
400
Posted:
January 01, 2020

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Resume:

Curriculum Vitae

SHIVA RAJAN

E-mail:ada6ol@r.postjobfree.com

Mobile-+91-813*******,+973-********

Career Objective

Seeking a challenging appointment that involves learning, development and a career path at a company that encourages performance, growth and promotes career building.

Personal Aim

To make a significant contribution to the growth of the organization with my experience and skills, to be flexible about the requirements of clients and to discipline myself to meet the corporate challenges ahead in the best interests of the company.

Experience

SWITCH RESTAURANT

INDPT. FOOD COMPANY,Bahrain, Adilya

Designation: Cashier

Duration: Sep 2018 to Till Date.

Working as a Front desk cum Cashier at Switch Restaurant,Bahrain.

Taking care of the Cashiering operations.

Responsible of billing and payment collection.

Taking care of the Guest feedback, suggestions, etc.

Handling tele-phone calls.

Daily reporting of various reports to Restaurant Manager.

Handle Imprest money given by R.M and every week submit Imprest money report to Account department.

Handle Housekeeping Staff.

Handle closing shift of Cashiering and making reports.

Working in POS Software.

O2 SPA

Masti Health pvt.ltd.

Designation: Duty Manager

Duration: Dec 2017 to Aug 2018

Maintain the High quality Guest Service.

Maintain the daily management report and mail it to the Spa Manager.

Handling reservations through Offline or Online systems.

Handling Cashiering and reconciliations.

Resolving guest queries.

Maintaining daily Imprest Account of Rs.15, 000.00 for all petty cash expenses.

Make weekly feedback report for management.

Handling calling and maintaining the Front Desk counter .

Handling the Front Office Team.

Scheduling of Duty Roster.

Handling the Travel Desk through offline and online systems.

Carrying out Night Audits.

Operating System – Micros

●Spring Field Executive Apartments (Royal Ambassador brand)- Property owned and managed by Kooheji Contractors Wll, Located at KC Main Office in Tubli and Juffair, Kingdom of Bahrain

●Position: - Front Desk (Reception) Office Cum Admin Executive

●Employed: 6th March 2017 to 15th Nov 2017

●Job responsibility:

To ensure proper enforcement of company rules and regulations.

Maintain a high standard of customer care for all tenants and nationalities.

Ensure smooth and efficient operation of the Front Desk/Reception Office department and Co-ordinate with other departments in order to ensure personalized, prompt and flawless service to all tenants.

To act as a single point of contact for all the in-house guests and tenants, and to handle record and resolve, complaints, requests, requirements or any other feedback.

To ensure overall functioning of all common services and areas IE. Reception, Cashiering, Reservations, Telephones, Revenue Reports and Guest Relations and maintaining and adhering to the system flow.

Follow the system and procedures to achieve higher cost efficiency and tenant satisfaction.

Doing Night Auditing I.e. Posting charges to guest account and settle all bills etc.

To convert complaints into compliments.

Supervision of 18 staff including their time in and out during working hours.

Generate and maintain Weekly and Monthly Occupancy Reports.

Generates and maintain Daily, Weekly and Monthly Maintenance and Requisition Reports.

Generate and maintain Revenue and Collection Reports including the summary of daily collections and credit card details in excel file and “Ritzy” software.

Generate all the monthly invoices for the tenants, receive rent collections and issue receipts.

Update and maintain tenant’s information database, rent collections and post to “Ritzy” accounting software & EPMS software.

Prepare contracts/agreements and termination letters for sub-contractors.

Preparing, Finalizing and Filing in of new Lease Agreements of all tenants.

Lease agreement recording and scheduled renewal.

Coordinate and negotiate with the clients and agents for the rates of the company apartments/villas. Regularly liaise with real estate agents about inquiries.

Staffing and Scheduling of the shift and allocation of duties for Front Desk, Bell Desk and Call Centre.

Coordinate with House Keeping department re the clearing of rooms and with Maintenance department to solve any maintenance or technical issues.

Ensures that Hotel/Apartments operations run at optimum revenue and occupancy by constantly monitoring the reservation systems.

Coordinate with Sales & Marketing Office, Agents, and direct clients for bringing in and developing leads into actual signed business.

Ensure the Lobby area is clean and free of dirt and to monitor power savings by way of switching off unnecessary lighting/TV’s/Electrical Appliances etc.

Update all the required files and records, handling reservations, Guest letters, Guest feedback and preparing monthly financial reports for management.

Coordinate with Security department in order to streamline visitor’s movements, monitor traffic in the car park areas, and ensure the procedures related to agents, walk in clients, visitors for tenants, unapproved vendor/supplier movements related to tenant apartments are strictly followed without any deviation.

Ensure that tenants are following the set rules and regulations designed by the management and that any deviations found are immediately brought to the notice of immediate supervisor and recorded appropriately.

Responsible for overall coordination of controlled documentation within the company.

Coordinate with Safety and Security Manager on a daily basis for patrolling the property, enforcement of rules and regulations and car park traffic controls.

Coordinate with the Facility Manager regularly.

SPORTSFIT BY MS DHONI

Fitness & Health club (VASANTKUNJ)

Designation: Sr.Executive Customer Service Duration: Feb 2016 to Feb 2017.

Working as Sr. Executive Customer Service at Vasant Square Mall, Vasant Kunj New Delhi.

Taking care of the front desk operations.

Responsible of invoicing, billing and payment collection.

Taking care of the member’s feedback, suggestions, etc.

Handling member’s query over the phone.

Daily reporting of various reports to senior management.

Opening and closing of shift.

Retention of members.

Service calls, etc.

The Mapple Exotica, Chattarpur (Oct 2014- Jan 2016)

Total Rooms: 43 + 52

Designation: Front Office Supervisor

Reporting to: Front Office Manager

Duties and Responsibilities:

Maintain the check-in and check-out process.

Maintain the daily management report and mail it to the Front Office Manager.

Handling reservations through Offline or Online systems.

Handling Cashiering and reconciliations.

Resolving guest queries.

Making manual billing.

Night Auditing and Makes Reports for GM, FOM & Accounts Department.

Maintaining Daily Imprest Account of Rs.15, 000.00 for all petty cash expenses.

Make weekly feedback report for management.

Handling calling and maintaining the check-out register.

Handling the Front Office Team

Scheduling of Duty Roster.

Handling the Travel Desk through offline and online systems.

Carrying out Night Audits.

Operating System - Opera

Hotel Impress, Mahipalpur (Nov 2010- Oct 2013)

Total Rooms: 33

Designation: Front Desk Office In-Charge

Reporting to: Managing Director

Duties and Responsibilities:

Maintain the check-in and check-out process.

Maintain the daily management report and mail it to the M.D.

Handling reservations.

Resolving guest queries.

Carrying out and recording all manual billing.

Maintaining Daily Imprest Account of Rs.20,000.00 for all petty cash expenses.

Compiling and submitting weekly feedback report to senior management.

Handling reception, calls,reservations and maintaining the check-out register.

Handling the Travel Desk through offline and online systems.

Night Auditing and Makes Reports for GM,FOM & Accounts Department.

Handling the House-keeping Staff and compiling/sending detailed staff reports to M.D.

Operating System WINHMS.

INDUSTRIAL TRAINING

One month industrial training with Taj Sats, Air catering, New Delhi.

First-Aid training with AHA (Aviation & Hospitality management).

Operating Systems: Windows NT/2000/XP, MS-Office, Internet etc.

EDUCATIONAL QUALIFICATIONS: -

One year Aviation and Hospitality management course from AHA (air hostess academy),2008.

Graduation from Guru Dronacharya Govt. College, Gurgaon,2007

10+2 from CBSE Board 2004.

PERSONAL QUALITIES: -

Enthusiastic, confident, willing to do challenging jobs.

Energetic and flexible with an ability to learn.

Friendly, hardworking, Co-operative.

Can work alone or function effectively as part of a team.

Always endeavor to achieve positive results and executive outcomes.

Can handle multiple tasks simultaneously.

PERSONAL DETAILS: -

Date of Birth: 02/07/1987

Religion: HINDU

Marital Status: MARRIED

Language Known: ENGLISH AND HINDI.

Passport no.:- M2986615 (Expiry :- 15 Oct 2024)

Skype id:- Rajan.shiv7

PERMANENT RESIDENTIAL ADDRESS:

P.O-Tanakpur

Vill-Ambagh

Distt. - Champawat

State-Uttarakhand

Contact no.+91-813*******, +973-********

Date :- (SHIVA RAJAN)



Contact this candidate