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Technician Customer Service

Houston, TX
December 27, 2019

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Houston TX. 832-***-****

Network Support / Computer Technician

Experienced IT Professional with 10+ years of experience in Desktop, Helpdesk and Network Support. Known for demonstrating high-level enthusiastic customer service, installing/configuring workstations, laptops, communication connectors, peripheral hardware, and a willingness to achieve time-critical deadlines, resulting in surpassing business objectives. Fluent in Spanish and English. CompTIA A+ Certified.


Windows (10 thru NT 4.0), Novell, Microsoft Office (2000 thru 2016), Norton Utilities

Microsoft Active Directory, WAN/LAN, TCP/IP, DHCP, IPv4 and IPv6 networks

Cisco Routing & Switching, DNS, HP Servers, Remedy, Magic Tracking System, Network Support

Network Monitoring & Administration Disaster Recovery, Cloud Computing, VMware, Encryption, Oracle Crystal Reports


ABBTECH Professional Resources, Inc., MD July 2018 – Present

Field Technician – Assignment: Carrol County MD School District

Executed Carroll County MD School District’s computer rollout for Dell – AAM Factory.

Updated imaging of all Dell computers, backed up data to server to insure that all PST pictures, data and

Refreshing laptops - units as of 2019 - asset tracking system - update them, image, making it compliance to disperse them to users responsible to work independent - multi task desktop favorites were reinstalled to new Dell desktop or laptops with Windows 10 Pro.

Barrister, Inc., Houston, TX Jun 2013 – Feb 2017

Field Technician

Trained and assisted computer users with system upgrades, usage of Windows 10, and the Internet; honored clients’ warranties.

Unisys, Fairfax, VA Sept 2011 – Jun 2012

Field Technician – Assignment: Capital One Bank

Setup network and workstations for Capital One Bank; traveled to bank branches to setup update or dismantle systems; ensured employees were able to work effectively, including hardware devices, software and wireless connectivity to individual branches. all warranty repairs - dell, Lenovo, hp and mac, to be able to organize, multi task, handle inventory, measure - work with heavy volume

refreshing laptops - 48,000 units as of 2019 - asset tracking system - update them, image, making it compliance to - and disperse them to users responsible to work independent - multi task - handle volume - various assignment’s, handle tickets - giving instructions to technicians unpack, image - pair as necessary - there is material which is beyond inventory and work with vendors to take it back - lifting is definitely involved

Kelly Services, Houston, TX Sept 2010 – Jul 2011

Field Technician – Assignment: Equitrac Inc.

Installed page counter devices for printers at lawyers’ office locations (Texas: Houston, Dallas, San Antonio, and Austin; Louisiana: New Orleans).

Murdoch/CompuCom, Baltimore, MD Mar 2010 – Sept 2010

Field Technician/Installer – Assignment: Walmart

Installed hardware and software and repaired new HP Photosmart PM2000 Microlab printer at Walmart Photo Center; trained store managers and employees regarding equipment maintenance and troubleshooting.

Setup a wireless network router and small private network to remotely control equipment by HP.

Directed new technicians to order parts to ensure equipment’s functionality.

Inter-American Development Bank, Washington, DC Nov 2008 – Feb 2009


Repaired printers, computers, Windows XP and 2000 systems, and other proprietary applications bank used.

Prism Pointe Technology, Baltimore, MD Oct 2007 – Sept 2008

Field Technician – Assignment: Social Security Administration Headquarters

Corrected hardware, printers, servers, and desktop issues; serviced Dell computer servers and MPC Gateway laptops.


Served as contractor for Native Consulting / Siemens, Getronics Inc.; E Plus; Northrop Grumman; Paladin Inc. Alpha Insight Corporation; Aberdeen Proving Grounds; Hewlett-Packard (HP); Postal Services, National Science Foundation (NSF).

Network Support Specialist, L3 EER System, Inc., Chantilly, VA


Network Systems Administration Professional Program, New Horizons Computer Learning Center, Houston TX, 2017

Coursework included Cisco Routing & Switching, Networking Security, Microsoft Operating System, and Microsoft Server Administration.

Played a key role in installing, configuring, operating and troubleshooting a small enterprise network for class project. Project also included incorporating WAN (Wide Area Network) technologies, device management, and Cisco licensing.

Configured LAN (Local Area Network) switches and IP routers.

CompTIA A+ Certification, 2001

Computer Specialist Degree, Computer Learning Center, Alexandria, VA

Computer Associate Degree, Microcomputer Technology Institute, Houston, TX

Windows 2000 Certificate, New Horizons Computer Learning Center, Baltimore MD

Windows NT Engineer Certificate, Northern Virginia Community College, Alexandria, VA

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