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Data Analyst

Charlotte, NC
December 26, 2019

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NICOLE TOMLINSON 704-***-**** NC, USA (Remote)


·Skilled in analyzing problem situations and finding creative solutions. Able to meet demanding time goals and work well under pressure.

·Experienced in clear and effective business communication with the ability to communicate how business needs translate to system and user requirements.

·In depth knowledge and experience in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation testing and deployment

·Flexible and able to manage simultaneous priorities and changing deadlines.

·Ability to work excellently as an individual or a part of a virtual team with no supervision/assistance.


Methodologies: Waterfall, Agile, SDLC

Business Modeling Tools: MS Visio

Defect Tracking/Bug Reporting: JIRA, ServiceNow

Project Management Tools: MS Visio, MS Project, SharePoint, RACI

Business Application: SharePoint, MS Office, Visio, Adobe

Operating System: Windows

Databases: MySQL, Teradata






Jun 2019 - Oct 2019

Sr. Project Manager (Contractor)

Wells Fargo

Sep 2018 – Jun 2019

Business Systems Consultant 6 (Contractor)

Broadridge Financial

Feb 2018 – Apr 2018

Sr. Business Systems Analyst (Contractor)

Wells Fargo

Jun 2017 – Oct 2017

Business Systems Consultant 6 (Contractor)

Pricewaterhouse Coopers PwC

Dec 2016 – May 2017

Business/Data Analyst (Contractor)

Bank of America

Jan 2016 – Jul 2016

IT Business Analyst/PM (Contractor)

Bank of America

May 2015 – Jan 2016

Sr. Business Systems Analyst (Contractor)

Fannie Mae

Aug 2014 – Jan 2015

Sr. Business Analyst (Contractor)

Andrews Federal Credit Union

Jun 2014 – Aug 2014

Quality Control & Risk Analyst (Contractor)

Wells Fargo Home Mortgage

May 2010 – Jan 2013

Loan Adjuster 1 – Loss Mitigation

Talecris Plasma Pharmaceutical

Jun 2005 – Apr 2009

Quality Systems Analyst


Sr. Project Manager – (Contractor) Jun 2019 – Oct 02019

Client: USAA

Projects: Chief Risk Office, Enterprise Risk and Compliance

Location: 100% Remote

Roles & Responsibilities:

·Document development of CRO risk report inventory and rationalization of inventory (identify gaps, redundancies, etc.)

·Assist in creating and editing Enterprise Risk Management Standards and Procedures

·Maintain knowledge of BCBS 239, OCC Heightened standards and Enhanced prudential standards, and the related requirements around risk reporting - focused on CONTENT of the reporting (not on data)

·Translate recommendations into communication materials to effectively present to colleagues for peer review and management

·Produce project deliverables and materials for discussions with cross functional teams to understand complex business objectives and influence solution strategies

·Produce training program for CFO Risk employee development.

·Create business requirement documents for BBIM Risk Tool in response to OCC RCF Action Plan task items

·Present findings to various levels of leadership

Business Systems Consultant 6 – Contractor Sep 2018 – Jun 2019

Client: Wells Fargo

Projects: Enterprise Information Technology, Marketing & Digital Technologies, C2T

Location: 100% Remote

Roles & Responsibilities:

·Work in close partnership with EIT partners on the design, development and implementation of analytical tools and data environment enhancements

·Act as a liaison between technical (architects, data modelers, developers) and marketing business partners

·Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet business needs

·Participate in the development of business cases, associated business requirements and implementation plans for data, analytic and reporting solutions

·Gather, document and manage requirements for the life of assigned projects

·Facilitate discussions with business groups to elicit and validate business requirements

·Ensure traceability of requirements through solution delivery

·Verified metadata for the purpose of mapping reference data attributes to systems of record and ensuring data quality (Collibra, Ab Initio).

·Recommend and initiate (SIT) system testing, providing test plans & scripts

Sr. Business Systems Analyst – Contractor Feb 2018 – Apr 2018

Client: Broadridge Financial Solutions (Short term contract)

Projects: Marketing Platform Application Implementation, Allstate Insurance Product Modules

Location: 100% Remote

Roles & Responsibilities:

·Worked closely with clients and internal teams to elicit and document business and functional requirements.

·Conducted design review meetings with system architects and product development teams

·Identified gaps between application capabilities and business requirements.

·Provided ad hoc analysis and reporting using SQL.

·Designed functional and non-functional test cases that verified requirements and validated functionality.

·Performed quality assurance testing during the development phase and go-live.

·Partnered with developers to prevent defects.

·Created, managed and maintained all project documentation and process flows.

·Managed and track issues and defects in JIRA ticketing system.

Business Systems Consultant 6 – Contractor Jun 2017 – Oct 2017

Client: Wells Fargo

Projects: Enterprise Data Analytics, Regulatory Risk & Compliance, Master Reference Data, Data Governance

Location: 100% Remote

Roles & Responsibilities:

·Provided data analysis to support business requirement definitions and document key functions. Translated business requirements into workable technical requirements.

·Acted as a liaison between the foundational data team, data stewards, other cross-functional business and development teams to understand business processes and regulatory reporting data requirements (eOne, CCAR).

·Reviewed incoming data streams for missing data or corrupt data and verified tables/fields for the purpose of mapping reference data attributes to systems of record (Collibra, Ab Initio).

·Worked with Test Engineers to develop and execute formal test cases

·Executed SQL queries to analyze data and identify trends and/or gaps.

·Managed and developed planning process for software releases in each quarter.

·Adhered to documentation standards including artifact storage, traceability, version control and change control.

Business/Data Analyst – Contractor Dec 2016 – May 2017

Client: Pricewaterhouse Coopers (PwC)

Projects: Advisory, Regulatory Risk & Compliance, Reference Data

Location: Remote

Roles & Responsibilities:

·Worked with product managers, architects, developers and engineers to ensure that database repository was being designed, engineered and launched within specified regulatory implementation timeframes.

·Reviewed incoming data streams for missing data or corrupt data and verified tables/fields for the purpose of mapping reference data attributes to systems of record (SOR) for regulatory reporting.

·Worked with the front and middle office technology teams responsible for providing sources of reference data across the organization, to collect, store, analyze, and distribute static reference data for various financial products.

·Assisted with all areas of the project life cycle including analysis, design and User Acceptance Testing (UAT).

·Reviewed and analyzed data quality, business rules, use cases, and BRDs to define data mappings.

IT Business Analyst – Contractor May 2015 – July 2016

Client: Bank of America

Projects: Balance Sheet & Capital Markets Technology & Operations, Regulatory Compliance

Location: Charlotte, NC/Remote

Roles & Responsibilities:

·Created, and improved ground up business processes for data quality, controls, regulatory initiatives and governance for various applications that supported federal reporting functions.

·Responsible for developing new data management and controls processes; focusing on the full SDLC project lifecycle including scope definition, project planning, design, build, and deployment.

·Conducted research and investigation for remediation and tracking of data defect/enhancement JIRA tickets as well as change management system tickets.

·Translated user needs into business requirements (BRDs) and functional specs (TRDs).

Bank of America Cont’d

Projects: Enterprise Data Management, Metadata Analysis, Data Lineage, Risk/Compliance, Governance

Location: Charlotte, NC/Remote

Roles & Responsibilities:

·Gathered complex lineage and enterprise-wide metadata for applications within the Global and Commercial Banking supply chains.

·Worked closely with the enterprise data teams, upstream/downstream application teams and other partners in identifying the end-to-end data lineage and metadata mapping.

·Drafted current and future state workflows in Visio and worked with LOB's to create end-to-end process rules and flows.

·Evaluated data quality controls and documented procedures for reliable and repeatable data collection and usage.

·Identified gaps between application capabilities and business requirements.

·Developed action plans and SOP (standard operating procedures) documentation for issue governance of defect items that were in breach of SLA's.

Sr. Business Analyst – Contractor Aug 2014 – Jan 2015

Client: Fannie Mae

Projects: Mortgage, Regulatory Policies (Dodd-Frank, CFPB, MHA), TILA, Treasury Reporting, Loss Mitigation

Location: Washington, DC/Remote

Roles & Responsibilities:

·Lead the implementation and management of core credit risk products for Fannie Mae’s Making Home Affordable (Dodd-Frank, CFPB, MHA, HAMP, HARP) program as directed by the US Treasury.

·Spearheaded process improvement and system implementation projects from start-to-finish to improve customer data quality.

·Created visual presentations (dashboards) within Tableau to display and report mortgage servicer’s loan volume and performance.

·Drove continuous improvement in operational process development for monthly activities including data quality improvements, security improvements, application configuration, and change management.

Quality Control & Risk Analyst – Contractor Jun 2014 – Aug 2014

Client: Andrews Federal Credit Union (Short term contract)

Projects: Regulatory Risk, Compliance

Location: Suitland, MD

Roles & Responsibilities:

·Coordinated and led audits of internal processes with various internal and external groups and used audit analytics to launch a tactical risk monitoring plan.

·Gained a strong understanding of the infrastructure concepts in order to implement changes within an ITIL environment.

·Exercised independent judgment in helping to identify and report on compliance and operational defects or violations to lines of business, senior management, internal audit and applicable board committees.

·Partnered with process owners to identify control deficiencies and evaluate controls after identifying top risks and compliance goals.

Business Process Analyst May 2010 – Jan 2013

Client: Wells Fargo Home Mortgage

Projects: Business Process Analysis, Process Documentation, Regulatory Compliance

Location: 100% Remote

Roles & Responsibilities:

·Reviewed existing default loan servicing processes and conducted tests to create new processes that promoted accuracy and efficiency in loan processing.

·Assisted in developing and implementing strategies in the areas of internal audit, servicer process improvement and compliance.

·Handled escalation cases and addressed issues in a timely manner for resolution.

Quality Control Systems Analyst June 2005 – April 2009

Client: Talecris Plasma Pharmaceutical

Projects: Pharmaceutical, Healthcare, Biotechnology, Plasma Donation Centers

Location: Research Triangle Park (RTP), NC

Roles & Responsibilities:

·Maintained the highest quality standards by ensuring that all processes were in compliance with GLP, cGMP regulations and ISO standards for documentation.

·Provided technical assistance as needed for development, maintenance and reporting of Key Performance Indicators (KPIs).

·Served as an in-house consultant for quality improvement efforts and as a resource for quality improvement strategies related to strategic planning, daily workflow, and the development of processes and procedures.

·Prepared EMR System reports, including corrective actions and Quality Incidents


Colorado State University

Location: Greenwood Village, CO

Major: B.S. Management Information Systems

Concentration: Business Analysis

Wake Technical College

Location: Raleigh, NC

Degree: A.A. Business Administration


Certified Scrum Master (CSM)

Scrum Alliance (currently enrolled)

Certification Expected 12/2019

Contact this candidate