A dynamic professional with over 9 years of extensive experience as a sales Executive.Hands on experience working in fast-paced environment with changing priorities and frequent interruptions. Abilty to work collaboratively and to make independent decisions.
Customer Services Expert, Team Management, Sales and Tele Marketing, Excellent written, Communication and presentation skills, Ms Office suite and Mac Detailed oriented, advanced problem-solving to resolve complex issues, Excellent interpersonal skills.
To be able to apply my skills and talents and make sure a useful output from what I gained and experienced from my previous job. To secure position in a company with advanced opportunity and training, skills enhancement and experience in higher level.
Excellence in customer service.
Trained in several rental computer program platforms.
Comprehensive understanding of company policies.
Experience successfully handing disgruntled customers.
Strong Rent A Car/Limousine: Haloul Road, Abu Hamour, Qatar+974-********)
Sales Executive: 07 /07/2017 to 31/10/ 2019.
Sales Executive and Marketing: Worked as ‘Sales Executive and Marketing’ for seven years in multinational company known as EUROPCAR RENT A CAR for the period from 07th March 2010 to 07th March 2017, in Doha – Qatar.
Customer service and customer satisfaction is my first priority:-
Maintaining and validating visitor databases, ensuring all marketing collateral is professionally produced and manage visitor promotional marketing campaigns.
Providing new business opportunities for the sales team to help them achieve company sales targets and improve profitability.
Respond to inquiries from clients about the availability and cost of vehicles for rent or lease.
Handled customer disputes and tried to maintain customer confidence in the company.
Responsible for answering incoming calls and arranging rentals for new clients.
Maintained strong and positive relationships with existing corporate and private customers.
Explained company promotions to incoming callers and helped to arrange rental schedules.
Inspected the vehicle with the customers, identifying existing irregularities and scratches of the vehicle and show special features.
Processed payments for rentals and compute other related charges.
Worked closely with customers to make sure they understood their responsibilities.
Part of a team that handled the company's growing corporate rental business.
Responsibilities also include ensuring customer satisfaction through callbacks, e-mails and surveys.
Accessing the companies internal systems to obtain and extract information and provide customer services management.
Senior Sales Agent/Cashier/ Sales Merchandiser (1st August2007 to 30th February 2009)
SPLASH GULF (Landmark Group) – Abu Dhabi, UAE
Front liner of the company (sales Associate).
Coordinated between billing department and customers to resolve problems.
Processed cash and credit payments rapidly and accurately.
Responded to all customer inquiries thoroughly and professionally. Entered data promptly and efficiently with a [number] % accuracy rate.
Greeted customers in a timely fashion, while quickly determining their needs.
Accurately logged all daily shipping and receiving orders.
Merchandise the products, arranging items in the shelves, cleaning, inventory of stocks, arranging ta warehouse.
Awarded as Employee of the month for the month of August & November 2009.
2 years teaching experience in Lower secondary Level for the period from 1st May 2001 to 30th Apr 2003 in Gyan Jyoti English Boarding High School, at Jhapa, Nepal.
2 years teaching experience in Secondary Level for the period from 1st May 2004 to 30th Apr 2006 in East West English Secondary School at Balkhu, Kathmandu - Nepal.
Computer & Accounting Course:
Basic Computer and Accounting package ‘Tally’ - In creative computer Institute, New-Baneswar, Kathmandu, Nepal.
S. L. C. Passed in the year 2000 from Gyan Jyoti English Secondary school- Rajgadh, Jhapa-Nepal
Intermediate Passed in the year 2003 from Gyan Jyoti English Secondary school- Rajgadh, Jhapa-Nepal
Diploma in Education Passed in the year 2006 from Sukuna Multiple College, Indrapur, Morang-Nepal
Father’s Name: Maheswar Khadka
Date of Birth: 12th Nov, 1984
Place of Birth: Rajgadh, VDC-6, Jhapa-Nepal
Marital Status: Married
Passport No: 2313698
Language known: Good in English & Hindi, Knowledge of Arabic & Mother Tongue Nepali.
Driving License: Valid Qatari Driving License
Visa Status: Transferable Visa
Mr. MOHAMED HAMAYDA
STRONG RENT A CAR DOHA, QATAR