Looking forward to exploring my potential with dedication & commitment, while fulfilling duties and continuing journey of learning and self-development.
Bachelor of Computer Science Oct 2004 University of Pune, Maharashtra, India
Skills & Abilities
·Quickly learns processes, software system navigation and environment
·Learns limits & boundaries, and exception processes
·Attention to specific details of execution as trained
·Managing priorities out of multiple requests received simultaneously
·Assertive commitments and setting correct expectations
·Assertive written communication
Customer Service Representative / Communication Executive Symbiosis Center for Distance Learning (SCDL) Dec 2008 to Feb 2010
·SCDL is renowned organization providing distance learning diplomas and post graduate certificate programs to domestic and international students.
·Responsible for process/answer email enquires submitted by students
·Update information in student database after validation of relevant supporting documents
·Escalate/redirect cases requiring urgent attention or exception processing
Backoffice Manager Velox Management System Pvt. Ltd. May 2006 – Aug 2008
·Velox Management System is a direct sales agent (DSA) of HSBC. The organization was responsible for generating leads for personal loan applications to be processed with HSBC.
·Execute document verification, credit check and identity verification as per process laid by HSBC
·Prepare proposal documentation to be submitted to HSBC
·Recommending value added services and products like loan insurance
·Secure handling of customer information and documents
·Mentor telephone caller team to reduce discrepancies and increase success rate of loan application
Technical Support Manager MITech (I) Pvt. Ltd. Jan 2005 – Dec 2005
·MITech is engaged in providing basic computer education, testing and certification for government, government related organization, non-profit organizations, etc.
·Training/Assisting front line team members on application navigation and usage
·Coordinating application failures with IT team. Testing enhancements / defects and approving change controls as QA
·Configuring application as per education product requirements like adding questions for exams, adding testing facilities etc.
Technical Support Executive Avicom Softwin Pvt. Ltd. Feb 2001 – May 2004
·Avicom is a computer hardware trading company supplying consumables, PC hardware and software to business and individual customers
·Outbound telemarketing calls to potential customers
·Updates customer information into CRM application
·Testing of CRM enhancements and approving changes for production migration as QA.