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Learning and Development Professional

Chicago, IL
December 23, 2019

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Learning and Development Professional

Significant increasingly responsible management, leadership development, training project management, and instructional design experience. Proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment.


Johnson Controls, Marinette, WI November 2015 - October 2019

Technical Training Manager

Created and implemented training programs and managed the development and delivery of technical training. Set organizational training strategy, overseeing its implementation and assessing its outcomes. Implemented LMS and ecommerce for training in North America.

Designed and implemented blended learning program, reducing training time for field by 20%.

Lead project to design and implement new training portal for Global audiences, reducing costs by $80,000 per year.

Transitioned data and resources to more efficient electronic system, reducing manual record management time by 50%.

Managed award winning ANSUL Fire School in Marinette, WI.

Wisconsin Energy, Green Bay, WI May 2013 - November 2015

Training Lead

Planned, coordinated, and monitored all project-related activities from Contract signing through going live and providing post live support. Conducted needs analysis to determine scope and created training development plan. Oriented, trained, assigned developers and scheduled development work.

Created and implemented new development process that saved 30% of development time.

Created and implemented new quality control process which ensured all standards were met, reducing rework by 10%.

Council of Residential Specialists, Chicago, IL June 2011 - May 2013

eLearning Manager

Managed development and execution of eLearning strategy which included design, development and implementation of quality eLearning courses and educational programs. Developed and managed process for program evaluation and implementation of ROI process. Managed department budget. Managed relationship with vendor to convert existing eLearning courses to new LMS.

Worked with management team to conduct job task analysis of education department roles and responsibilities, which helped to increase efficiency by 25%.

Sourced and contracted with new webinar vendor, resulting in $8000 savings per year.

Implemented new webinar process which increased member participation and revenue by 20%.

U.S. Cellular®, Chicago, IL 2008 - 2011

Senior Instructional Designer

Designed and developed leadership training and development programs using web-based training, virtual classroom, blended learning and instructor led training.

Created a centralized and modularized repository of data for OD interventions and initiatives, which shortened time to develop materials for client interventions and prevented duplication of work.

Worked on cross-functional team for new enterprise strategy initiative which cut time needed for the OD team to get content and materials to use in their work by 20%.

Redesigned blended learning Leadership Development Workshop to ensure higher leverage content based upon business needs which resulted in application moving from 3% to 93%, and cost savings of over 60%.

Conducted research and created strategy for collaborative learning program for leaders of the organization.

Completed ROI training and instituted ROI methodology to all leadership programs.

SPRINT, Overland Park, KS 1999 - 2007

Educational Consultant II

Created and maintained process and product related instructional materials that supported new hire training of customer service specialists. Designed and developed courses using web-based training, virtual classroom, blended learning and instructor led training, job aids, and electronic performance support tools.

Worked on team to convert consumer new hire training to reusable learning objects format using blended learning approach, resulting in 30 percent less maintenance time.

Led project for rewrite of business services curriculum from front end-analysis through evaluation, completing project three weeks ahead of schedule and exceeding customer expectations.

Identified continuous improvement areas based on lessons learned, decreasing amount of re-do.


Master of Arts - Human Performance and Training


Bachelor Arts - Organizational Management



Lectora, Adobe Connect, Webex, Cornerstone LMS, Authorware, Captivate, Centrex Virtual Classroom, Adobe Acrobat Professional, Microsoft Word, Excel, Power Point, Visio, and Publisher. Formatting Solutions Pro (Infomapping).

Completed storyboards, audio and video scripting for Oasis and Flash applications.

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