Customer Service
Resume:
Laurie
Cedar City, UT
**************@******.***
Professional Summary
Polished, professional and talented Senior Executive. Handles organized and discrete support for senior executives. Driven to improve business results with proactive communication and problem-solving. Excels under pressure to multitask and manage competing priorities.
Skills
Risk Management
Customer Service
Process Improvement
Operations Management
Targeted marketing
Market trends and analysis
Staff Recruiting and Retainment
Relationship Building
Budget Administration
Coaching and Mentoring
Recruiting and Hiring
Documentation And Reporting
Team Leadership
Staff Training
Decision-Making
Strategic Planning
Office Management
Experience
January 2008 - January 2021
State Bank of Southern Utah - Cedar City, Ut
Vice President with the consumer loan Department
Established strong relationships with key stakeholders, both internal and external.
Assisted with budget management by tracking expenses and managing related documentation.
Reviewed customer feedback data, implementing changes to enhance overall satisfaction.
Evaluated performance metrics, adjusting strategies as needed to meet targets.
Maintained comprehensive lists of contacts with updated notes and personal information.
Supported executive leaders with meeting materials preparation, presentation development, and note taking.
Developed and implemented strategic plans to achieve company objectives.
Fostered positive work environment, promoting employee engagement and satisfaction.
Bolstered internal operations through improved decision-making and workflows.
June 1996 - June 2007
Morris Murdock Travel - Cedar City, UT
Area Manager and Travel Agent
Built and maintained successful teams, directing, motivating, and disciplining staff.
Addressed customer concerns and feedback promptly, implementing resolutions as needed.
Coordinated employee training programs to enhance skills and improve customer service standards.
Spearheaded customer relations strategies and prioritized client experiences to build brand loyalty.
Education
June 1994
Cedar City High School Cedar City
Language
English
Fluent
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