Customer Service Production Associate

Byel (Star) Gould

Cocoa, FL

321-***-**** / ********@*****.***

https://www.linkedin.com/in/star-gould-24a76064

Mission Statement

● Dynamic & dedicated individual who has advanced academic experience

● Able to utilize bilingual abilities as a Korean to culturally adapt to informal & formal venues

● Willing to spread valuable knowledge(s) across the globe in an unique & interesting way Experiences

SMS International Shore Operations @ Cape Canaveral, FL

Pier Agent 11.2023 ~ Current

● Handle government-issued IDs (VISA, Green Card/ARC), passports & ESTA

● Provide exceptional customer service; Interact with IT department/ECO agents

● Used FaceX as a primary software to check debarking customer biometrics

Safari Sun @ Altamonte Springs, FL

Production Associate 02.2022 ~ 05.23

● Performed operation of UR5e following company specifications

● Cleaned, organized and bar-coded 1000+ patches for quick sales

● Printed patches through Bosslaser and Lightburn software

● Cleaned equipment with exceptional quality

Custom Aerospace @ Palm Bay, FL

Assemblyperson 11.2020 ~ 2021

● Technically masked 10~20 rounds of part no. 458’s on daily basis to be implanted on F-35’s

● Reported the amounts of coating at the end of the day through Microsoft Teams

● Utilize tools at their economical best

Global Marketing Research Services @ Melbourne, FL

Interviewer 02 ~ 09.2020

● Manipulated UC-One, Haybo and Microsoft Team

● Set up at-home workstation in response to COVID-19

● Surveyed multiple individuals throughout the whole shift with given prompt

Salvation Army @ Johnson City, NY

Sorter 02.2018 - 09.2019

● Sorted donated clothings and accessories for organization

● Stacked clothes in 100’s & by seasons & types

● Handled 50 lbs worth of cloth hangers

● Organized other items such as books that included foreign materials

Mirabito Convenience Store @ Greene, NY

Deli Worker 08.2016 - 10.2017

● Took orders through in-person or phone

● Cooked pizzas, subs, appetizers salads and more

● Checked freezer temperatures & kept counter hygiene daily

● Dealt with disabled workers in a friendly manner

Silly Nomads, Mohalland Lewis llc @ Vestal, NY

Background Artist 06 ~ 10.2015

● Communicated with team members using GroupMe, gmail & in-person meetings

● Created multiple artworks in the illustrator’s (Kate Santee) style for 2-minute teaser reel

● Experimented with traditional 24 frames/sec reel

Tower Map Projection (Animation I) @ Binghamton University Animator 02 ~ 05.2015

● Experimented with varying forms of mediums, both traditional & digital

● Presented result as a class through Tower Map Projection

● Learned how to use Dragonframe and apply for animating techniques

Promise Zone @ Binghamton High School

Community Service Agent 09 ~ 12.2014

● Taught Students how to draw comics

● Elaborated the design created by students for PZ logo

● Supervised a special needs student

Volunteer

Department of Public Art, Cooperative Gallery @ Binghamton, NY Contributing Artist/Volunteer 08.2012 ~ 09.2019

- Cooperated in team setting from brainstorming to physical tasks

- Participation in MuralFest, organized under Kady Yellow (https://www.kadyyellow.com/)

- Designed face cutout kit designs for Much Ado @ CCE (Cornell Cooperative Extension) Education

Student Experiemtnal Film Festival (SEFF) 2014 @ Binghamton, NY Designer 09. 2014 ~ 12.2014

BCC-Binghamton University @ State University of New York Binghamton, NY Bachelor of Arts in Cinema, May 2015 (*BAP program) 02.2010 ~ 05.2015

Skills

Computer: Dragonframe; Basic JavaScript, some HTML & CSS SNS: Google-YouTube, Facebook-Instagram, LinkedIN; Kakao, Band & Telegram

Fine Arts: Life drawing, still life & plein air

Languages: Native Korean and elementary Japanese; some Asian characters (Hanja/Kanji)

Retail: Customer service, catering, cash register

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