Customer Service High School

Marcus Trulock

Stevenson, WA

Detail-oriented and skilled hospitality professional with 20 years of experience providing exceptional customer service and managing bar operations. Proficient in menu knowledge, POS system operation, and inventory management. Possesses a strong background in plumbing, carpentry, and fabrication. Willing to relocate to: Stevenson, WA - Hood River, OR Authorized to work in the US for any employer

Work Experience

Journeyman Pipefitter hospitality

Wyatt refrigeratorthion-Everett, WA

September 2023 to Present

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner

• Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections

• Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests

• Collaborated with bartenders to prepare garnishes and ingredients for cocktails, ensuring efficient workflow during busy shifts

• Managed cash transactions accurately and efficiently using POS system

• Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction

• Assisted in training new servers on menu knowledge, service standards, and POS system operation

• Worked collaboratively with kitchen staff to ensure accurate order preparation and timely delivery of food items

• Implemented strategies to improve efficiency in serving multiple tables simultaneously during peak hours

• Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery

• Maintained inventory levels of bar supplies such as glassware, napkins, straws, etc., notifying management when reordering was necessary

Education

High school no dipoma in Music Education

Stevenson High School - Stevenson, WA

June 1999 to June 2005

Skills

• Construction

• Plumbing

• Brake Repair

• Fabrication

• Carpentry

• Classroom Management

• Oil Change

• Teaching

• Mechanical Knowledge

• Automotive Repair

• Mechanic Experience

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