It Support Specialist

K E V I N T R O Y H A R G R O D E R

**** *********, ********** ** ***** Rd. Email: khargroder@Phone: 337-proton.945-4343 me IT Support Specialist

Experienced technical software leading support platforms, support, IT Support teams, managing including optimizing Specialist, IT Microsoft, systems IT IT operations, Manager, and Dell, personnel, Virtualization, Project and implementing Manager and troubleshooting etc with and efficient a Systems strong processes complex focus Administrator on technical that improving minimize with issues. over system downtime Proficient 24 reliability years and of in hands-maximize a and wide user on range experience satisfaction. productivity. of hardware providing Adept and at Areas of Expertise

IT Manager

Tier 3 Desktop Support

IT Project Management

System Administration

Tier 3 Field Support

Ticketing Systems

Scripting, Automation, Troubleshooting

Communications, Tier 3 Customer Support

Printer and peripheral device support

Mobile device management

Website Development

Some Linux and MAC Experience

Recruitment and Hiring

Enterprise Networks, Wireless

Active Directory Administration

Individual\Group Supervisor

Server Deployment, Administration

Remote Desktop, Remote Support Tools

Routers, Switches, Access Points

Microsoft Server 2003, 2012, 2016, 2019

Virus and malware removal

IT asset management

Technology Consultant

Knowledge Base Creator

Server Setup and Maintenance

Network Support, Configurations

Microsoft Exchange, Microsoft 365

Windows Vista, 7, 8, 10, 11

Microsoft Office All Versions, Microsoft 365

JIRA, Confluence, Salesforce

Time Management, Prioritization, Planning

Data Backup, Recover

Hardware and software upgrades

Microsoft SMS Updates, Security Updates

Disaster Planning and Recovery

Fire Alarming Software and Hardware

Professional Experience

NOTE: MY EMPLOYMENT FROM 2004 THROUGH 2011 WAS CONTINUOUS WITH CINGULAR, AT&T, AND IBM. THIS WAS A SERIES OF MERGES WHERE I REMAINED A PERMANENT EMPLOYEE FROM 2004-2011

VJ Consulting, Lafayette, LA

IT Router Consultant Configuration, Help Desk and Desktop Support, Cabling, Application Support, Backups. 2024 – Present

• Managed users in an Office 365 environment

• Installed systems using EHR/EMR software support

• Utilized Atera Remote Monitoring and Management software

• Implemented and operated in virtual environments using VMWare, Hyper-V, Virtual Box, etc.

• Provided desktop and network support to all users, commercial and residential Locution Technical Systems Support Specialist 2022-2024

• Provided 911 Dispatch Tier centers 4 support for complex computer environments utilizing proprietary software to automate operations for fire stations and

• Deployed, administrated, and supported cloud computer systems and networks such as Salesforce, JIRA, and Confluence ensuring seamless workflow

• Assembled and configured proprietary hardware to enable automated voice and electrical equipment functionality

• Provided critical support in emergency response infrastructure

• Collaborated with cross-functional teams to maintain and enhance system performance and reliability

• Mangaged security updates for all clients ensuring functionality after updates were applied

• Provided desktop and network support to multiple fire stations in the United States and Canada Acadiana Owner/Operator PC, Lafayette, LA 2022-Present

• IT Consultant for businesses, public institutions, and residential Clients

• Provided Desktop, Networking, and Server support

• Setup and managed NAS and SANS backup systems for clients

• Provided remote support for customers for any and all computer, phone, and tablet issues STATE IT FIELD OF SUPPORT LOUISIANA, SPECIALIST LAFAYETTE, LEVEL LA 3 2013 – 2022

Monitored Consulted Evaluated Coordinated Recommended Established Supervised Made Reviewed recommendations and and with and and departmental installation, determined recommended evaluated and users directed implemented on various on personnel maintenance, performance policy the future software feasibility requirements with specifications needs responsible regard and packages and related of efficiency proposed modification to and for data for to for using their personnel, modifications internal definition of additions the role of various vendor-State use in software and and participating databases of and supplied relationships, modifications Louisiana’s customization and hardware, software in the enterprise database to enterprise the of for purchased database presentation network design, network. software implementation, to senior and operation, middle management. security and data accessibility K E V I N HARGRODER R E S U M E

P A G E 2

Designed Reviewed Establish Develop strategy, and and and manage implemented approved recommend configuration vendor a communications and charges document data for on maintenance network standards system software connecting and or procedures repair and all hardware services components for enterprise rendered components. of an or enterprise local area networks network after natural disasters IBM, DESKTOP LAFAYETTE, SUPPORT/LA PROJECT MANAGEMENT/SERVER INSTALLATION AND SUPPORT/IT SUPERVISOR 2009 – 2013

Supervised System Managed Generated Served Performed Developed as Administrator, all Project employee procedures imaging, AT&and staff, directed T Coordinator projects, account re-performance Supported and imaging, Field for escalations, documentation IBM Support for configuration, Louisiana. hardware in reports Louisiana Team and to to day-and responsible ensure improve set-and to-software up, day Alabama. sound deployment, reliability processes for housed time all supported management and in in roll-my a availability 1400 area. outs, Louisiana user system and facility. of optimum key administration and Data Alabama productivity. Center sites. infrastructure (AD) components. CINGULAR/DESKTOP SUPPORT/AT&T, PROJECT LAFAYETTE, MANAGEMENT/LA SERVER INSTALLATION AND SUPPORT/IT SUPERVISOR 2004 – 2009

Served Managed Acted Tested Built Performed Served Supported, and as system as as first maintained employee project part regular implemented, line of and Help lead of updates security projects contact servers on Desk all and via updates support with computer ensuring locally tested scripting. the before for housed computer business delivery related Lafayette they for on projects. of applications. CARE were accurate all Call computer put billing Center into work system. and production. related within Retail issues. agreed sites in time Louisiana. frames. TEK NETWORK SYSTEMS, ENGINEER/NEW PC ORLEANS, TECHNICIAN LA 2000 – 2004

Provided Acted Installed Implemented Installed as a wired hardware Help team network Desk and lead in wireless and for HP/and enterprise Field Compaq, computer networks Support computer Dell, technologies for for IBM, users customers. and roll in outs other a in Microsoft multiple computer environments, environments environments including HP/Compaq, Dell, IBM, and Lexmark. Education & Training

Qualification, University of Louisiana,

Associate Degree (Computer Science/Networking Technology), Remington College, Lafayette, LA Certificate, HTML

Professional Certifications

CompTIA Dell HP Certified Certified A+ Certified

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